No call starts blind

Dstny CRM Intelligence surfaces the full caller record the moment the phone rings
Your customers’ agents start every call blind — no name, no history, no idea why this person is calling again. Dstny CRM Intelligence fixes that. The full caller record surfaces the moment the phone rings, automatically, across 60+ CRM and ERP systems. 
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A high-value intelligence layer

That your customers use every single day

CRM-integrated calling isn’t a niche request. It’s the missing layer in every UCaaS deployment. Your customers’ sales teams, support agents, and recruiters take dozens of calls a day. Without CRM context, every one of those calls starts from zero — wasting time, eroding first impressions, and leaving deals at risk.

Dstny CRM Intelligence adds intelligence on top of your existing voice infrastructure. You don’t touch the platform. Your customers don’t change how they work. The caller’s name, company, open deals, and full history appear before the agent says hello.

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New revenue, same infrastructure

Add CRM Intelligence as a per-seat add-on on your existing Dstny Voice deployment. No changes to your UCaaS stack. A new revenue line that activates on what you already run.

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Activated in hours, not months

Partners manage the full setup from a single browser portal. ConnectMe users go live on day one. Stand-alone app deployment takes 3–4 days from license activation to live.

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European data sovereignty, built in

All customer data processed and stored within the European Economic Area. No transatlantic transfers. GDPR-native — not bolted on after the fact.

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Agents know who’s calling before the conversation starts

Works across every device

CRM Intelligence overlays your existing Dstny Voice deployment — no infrastructure changes, no new apps for your customers to learn. The moment a call arrives — desk phone, softphone, FMC mobile call, or Microsoft Teams softphone — the caller’s full CRM record surfaces automatically.

What's included in Dstny CRM Intelligence

Built for the full call lifecycle — from the moment the phone rings to the moment the data hits the CRM.

The caller's full CRM record — name, company, history, open deals — surfaces automatically the moment a call arrives. Agents answer with context, not confusion. Faster resolutions, stronger first impressions, every time.

Agents see the caller's complete path through the organisation before they respond — queue times, transfers, previous agents. No more "can you repeat that?" The conversation starts where the last one left off.

Screen pops extend beyond desk phones and softphones to FMC mobile calls and Microsoft Teams softphone. Mobile teams — recruiters, field sales, consultants — get the same CRM context as office-based agents.

Agents tag every call in one click using pre-defined or CRM-sourced labels. Mandatory tagging mode ensures nothing slips through. Every call is categorised the moment it ends and synced to the CRM automatically.

Agents initiate outbound calls directly from the CRM record — no manual dialling, no misdials. Every call is logged automatically on initiation.

Returning callers are automatically reconnected to the agent who handled their previous call. Customers don't repeat themselves. Agents close faster.

Notes and call data post to the CRM contact record automatically after each call, linked to the call timeline. No manual data entry. The CRM stays accurate without any effort from the agent.

Partners build bespoke CRM integrations or customer-specific automations using a built-in visual editor — no developer resource needed. Any workflow is possible; any customisation is repeatable across the customer base.

60+ CRM and ERP systems. Zero dev work.

Pre-built connectors for Salesforce, HubSpot, Microsoft Dynamics 365, Bullhorn, Freshdesk, Zendesk, Odoo, Teamleader, Efficy, and 55+ more — deployed in clicks, no custom development required.

See it before you decide

Book a demo and see Dstny CRM Intelligence in action on your existing infrastructure.
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Two deployment modes, one partner portal

Up and running in hours, not months

Dstny CRM Intelligence fits around your customers' existing setup. For ConnectMe users, there's nothing to install — CRM Intelligence activates automatically, with screen pop and caller recognition available from day one. For customers on the stand-alone desktop app, activation takes 3–4 days, covering license activation, CRM configuration, and local install.

Either way, you manage every customer and every configuration from a single browser-based partner portal — no on-site visits required. New features and CRM connectors roll out over the air to all instances automatically, so every customer always runs the latest version. No maintenance windows. No manual pushes.

Why Dstny Intelligence?

Every interaction retains its value

Dstny CRM Intelligence is part of Dstny Intelligence — the analytics and conversation intelligence layer of the Always-On Communications platform. It sits on top of your existing Dstny Voice infrastructure, connects to your customers’ CRM systems, and ensures every call interaction is captured, categorised, and acted on — automatically.

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Connected to Everything

Voice that lives inside your customers’ existing stack — their CRM, their workflows, their tools. We don’t replace what they already use. We connect to it.

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European by Design

All customer data processed and stored within the European Economic Area. No transatlantic data transfers. GDPR-native, sovereign by design — built into the architecture, not layered on top.

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Built to Never Go Down

CRM Intelligence overlays your existing carrier-grade Dstny Voice infrastructure. No new failure points. The reliability your customers already expect, with an intelligence layer on top.

Questions about Dstny CRM Intelligence

Through our interactive communication tools, we bring employees and customers closer together. We are committed to making it easy to interact, share, learn and teach, through the channel you choose to use. That is why we provide Unified Communications as a Service. Our tools are natively mobile-first, locally adaptable, easy to use, and easy to integrate. As a result, we simplify peoples everyday lives.

Dstny CRM Intelligence is a call intelligence and CRM integration layer built on top of Dstny Voice. It automatically surfaces the caller’s full CRM record — name, company, history, open deals — the moment a phone call arrives, across desk phone, softphone, FMC mobile, and Microsoft Teams softphone. It connects to 60+ CRM and ERP systems with no custom development required.

No. CRM Intelligence is an overlay on Dstny Voice — nothing changes on the underlying platform. There is no infrastructure replacement, no hardware procurement, and no migration required. It adds an intelligence layer on top of what you already run.

Over 60 CRM and ERP systems are supported out of the box, including Salesforce, HubSpot, Microsoft Dynamics 365, Bullhorn, Freshdesk, Zendesk, and Odoo. Partners can build additional integrations using the built-in no-code workflow editor — no developer resource needed.

ConnectMe-integrated mode activates instantly — no user installation required. The stand-alone desktop app takes 3–4 days, covering license activation, CRM configuration, and local install. Partners manage the full process using Dstny’s pre-built connector library and browser portal.

Yes. Screen pops work across FMC mobile calls and Microsoft Teams softphone — not just desk phone and softphone. Mobile and field-based teams — recruiters, field sales, consultants — get the same CRM context as office-based agents.

The service provider partner activates and configures CRM Intelligence using Dstny’s tooling and pre-built connector library. Dstny provides the platform and connectors; the partner owns setup, configuration, and ongoing customer support. All management is handled from a single browser-based portal.

All customer data is processed and stored within the European Economic Area. There are no transatlantic data transfers. Data sovereignty is built into the architecture — Dstny Voice is the required underlying platform, and European data residency is a structural commitment, not an option.

Yes. The built-in no-code workflow editor lets partners build bespoke CRM integrations or customer-specific automations without any developer resource. Any customisation is repeatable across the customer base — build once, deploy to all.

The stand-alone desktop app installs locally on the user’s machine and includes the full capability set: screen pop, call journey, tagging, notes, recording integration, and call history. ConnectMe-integrated mode requires no user installation — CRM Intelligence activates automatically for ConnectMe users, with screen pop and caller recognition available from day one. Activation is instant.

manage all customers from a single browser-based portal and can deploy the product under their own brand. Contact your account manager for white-label deployment options and licensing.

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Would you like to have a deeper look into what Dstny Carrier Automate can do for Service Providers? Fill in the form and one of our representatives will contact you.