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Your SMB voice estate is worth more than you're charging for it

Big Tech is inside your customer base. Teams is the collaboration tool your SMB subscribers run their business on. The ARPU that used to come from voice is now at risk — not because your network is weak, but because the application layer above it is being claimed by someone else. Dstny is the answer: Always-On Communications, AI agents, and conversation intelligence, layered over your existing infrastructure without rip-and-replace.

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The application layer is the new battleground

For the last decade, ARPU growth in the SMB segment was a voice story. That story is changing. Microsoft Teams has 320 million users, and a growing share of them are in your customer base. The desk phone is disappearing. Hosted PBX seats are under pressure from Teams Phone. And the companies that used to buy telephony from you are now buying communications from a hyperscaler.

The operators winning in this environment are not the ones trying to out-feature Microsoft. They are the ones who have found a way to build on top of the Teams ecosystem — and layer AI, voice intelligence, and agents over the SMB base they already own.

That is the conversation Dstny was built for.

Build on what you already own

Dstny is not an alternative to your platform. It is what you add on top of it. The Always-On Communications stack layers over your existing voice infrastructure — no migration, no rip-and-replace, no forcing your SMB base to start over. You deploy under your own brand, set your own pricing, and own the billing relationship.

The entry point is Voice and Teams connectivity — protecting and growing the SMB base you already serve. The expansion path is Intelligence and Digital Agents — turning each seat into a higher-ARPU, AI-first relationship. Three stages. One partnership.

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Protect

Voice + Teams connectivity. Secure the SMB base. 
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Enhance

 Intelligence add-ons. Expand ARPU on the existing estate. 
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Lead

Digital Agents. Your white-label answer to AI in the SMB. 

Three horizons. One platform.

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Dstny Voice + Dstny Call2Teams

Secure the SMB base. Monetise the Teams opportunity.

Dstny Voice gives your SMB customers carrier-grade UCaaS — fixed and mobile calling, intelligent routing, and full SP-managed provisioning — under your brand. Call2Teams adds every route to Microsoft Teams voice: Direct Routing for existing infrastructure, Operator Connect for Microsoft certification, and Mobile for FMC extension to a dedicated SIM. Three Teams products. One Dstny partnership. Deployable in weeks, not quarters.

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Dstny Intelligence - call data interface

Dstny Intelligence

Expand ARPU per seat with AI-first analytics and conversation intelligence.

Once the voice base is protected, Intelligence turns every call into revenue. Call Intelligence gives SMB managers real-time dashboards and performance scoring. CRM Intelligence writes call records directly into the customer's CRM. Call Recording Intelligence handles compliance and retrieval. Conversational Intelligence transcribes, summarises, and surfaces knowledge from every conversation. Four add-ons that activate through the Dstny API and bill through you — expanding ARPU from €5 to €50+ per digital employee.

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A Dstny Digital Agent

Dstny Digital Agents

Your white-label answer to Microsoft Copilot for the SMB segment.

Dstny Digital Agents connects to your call control as SIP endpoints — no infrastructure change required. Agents answer calls, route intelligently, log every interaction, and hand off to human agents when needed. For MNOs, this is the white-label AI product that defends the SMB relationship against hyperscaler alternatives. Available across 80+ markets with 100% EU data residency.

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Built for operators. Not adapted for them.

Carrier-grade SLAs

Dstny Voice is built to the same reliability standard your network runs to — not a consumer product adapted for business. Always-on means always-on, at the infrastructure level.

European-by-Design

One hundred percent EU infrastructure. Data residency, encryption, and processing all handled within the EU — which matters when your customers and regulators expect it, and when sovereignty is a board-level commitment, not a checkbox.

Your brand. Your billing.

Dstny deploys under your brand, at your price points, with you owning the customer relationship end-to-end. There is no revenue sharing and no Dstny watermark. Your proposition, your margin.

80+ markets. One partnership.

Dstny operates across 80+ markets. For MNOs running multi-country SMB programmes, that means one commercial agreement and one technical integration — not a patchwork of regional vendors.

Recognised by the industry

Over the years, Dstny has been recognised with a number of industry awards, including honours from UC Today, the Global Business Tech Awards, the TITAN Business Awards, and the Stevie International Business Awards — across categories covering UCaaS innovation, telecommunications excellence, and technology transformation. We're proud of the recognition, but it's the partnerships behind it that we're most focused on.
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Products are only part of the story

Choosing Dstny means more than adding a product line to your portfolio. It means a fully white-label platform you take to market under your own brand, go-to-market support from a team that has launched across 80+ markets, and an infrastructure that scales alongside your customer base without additional operational overhead.

We do the hard work — development, upgrades, maintenance, and operations — so your team stays focused on customers and growth.

Find out what the partnership looks like
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Ready to protect and grow your SMB voice estate?

Talk to a Dstny specialist. We work with MNOs across 80+ markets and we'll show you exactly what the product roadmap looks like for your base, your infrastructure, and your commercial model.