Dstny Conversational Intelligence | AI-First Conversation Analytics

Every conversation your customers have is a revenue opportunity you haven't captured yet

Every business that runs on your platform generates a continuous stream of conversation data — sales calls, customer service interactions, internal meetings. Without Conversational Intelligence, all of it disappears after the call ends. Dstny Conversational Intelligence captures, structures, and makes every conversation queryable in natural language — so your customers' teams can ask "why are we losing to competitor X?" or "which deals show risk signals?" and get an answer immediately. For you as a service provider, it is a new recurring ARPU line that activates on your existing Voice base, requires no infrastructure change, and becomes more valuable — and more defensible — with every passing month.

Three reasons to add it to every customer conversation

Conversational Intelligence is designed to sell itself, support itself, and defend itself. For the service provider, that combination is rare.

Fast to revenue

Live in days, not months. No custom integration work. 60+ pre-built connectors to CRM, helpdesk, and business tools mean customers are activated within hours and invoiced before the end of the week. The fastest path from "new product in portfolio" to "recurring invoice on the account."

Low support burden

Invisible adoption. Conversational Intelligence runs in the background — automated notes, CRM updates, and follow-up actions fire after every call without any workflow change from the end user. Customers don't need hand-holding. Fewer support tickets. Higher NPS. Your team's time goes elsewhere.

Defensible recurring revenue

Churn drops as intelligence grows. Every conversation adds to the customer's proprietary data asset — objection patterns, deal signals, churn indicators, coaching benchmarks. The longer they run Conversational Intelligence, the harder it becomes to switch. Switching means losing everything they've built. For the SP, that means durable ARPU that compounds over time.

One product that every team has a reason to use

Conversational Intelligence surfaces different insights for different functions — without requiring different tools. One natural language query interface, one intelligence layer, one billing line.

Ask "which deals show risk signals?" or "what objections did we hear most this quarter?" Win-rate analysis, deal coaching, and competitive intelligence extracted automatically from every sales conversation. No CRM discipline required — the data is captured whether or not the rep remembers to log it.

Surface churn signals before they become churn events. Conversational Intelligence identifies sentiment shifts, unresolved issues, and disengagement patterns across every customer interaction — giving CS teams the early warning system they have always needed but never had the data to build.

Every customer call contains roadmap feedback. Conversational Intelligence structures and aggregates that feedback automatically — so product teams can query "what feature requests came up most in Q1?" without relying on account managers to remember to log it.

Forecast accuracy improves when it is built on real conversation data rather than CRM entries written by optimistic reps. Leadership can query pipeline health, deal velocity, and competitive trends in plain language — and trust the answers, because they come from what was actually said.

Three things that make it different

Ask in natural language.

Query every conversation your business has ever had using plain language — no dashboards, no analyst, no specialist skills. "Why are we losing to competitor X?" "Which deals show risk signals?" "What did customers ask for most this quarter?" Instant, structured answers from every call, meeting, and message your customers have had on the platform.

Runs in the background.

Zero workflow disruption. Conversational Intelligence automatically generates notes, updates the CRM, and triggers follow-up actions after every interaction — without any process change from the end user. Activation is invisible. Value is immediate. No training sessions, no change management programme, no support calls from confused users.

Gets smarter over time.

Every conversation strengthens the pattern recognition layer. The intelligence becomes more accurate and more powerful the longer it runs — objection trends sharpen, churn signals become more reliable, forecast accuracy improves. This compounding effect is what makes Conversational Intelligence defensible: it is not a feature customers can switch away from without losing the data asset they have spent months building.

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Deployment

Built to deploy fast

No infrastructure replacement. No hardware procurement. No on-site installation. Connects to existing communication platforms — Dstny Voice, Microsoft Teams, and others — and is live within days of activation.

Works across Dstny Voice, Microsoft Teams, and other platforms. Sold OTT or as an embedded layer — no single-stack dependency. SPs can activate it on any qualifying customer account regardless of their underlying UCaaS setup.

Out-of-the-box integrations with CRM, helpdesk, and business tools. No custom integration work required for standard deployments. Customers connect their existing tools and the intelligence layer starts working immediately.

Security & compliance

Built to keep data safe

All conversation data is processed and stored within the EEA. No transatlantic data transfers. Fully aligned with GDPR and the EU Data Act. Data sovereignty is maintained by default — not by configuration.

Security controls aligned with ISO 27001. GDPR-ready by design. Role-based access controls ensure sensitive conversation intelligence is visible only to authorised roles — giving SP customers the governance their regulated users require.

Frequently asked questions

No. Dstny Conversational Intelligence connects to existing platforms — including Dstny Voice, Microsoft Teams, and others — without requiring infrastructure replacement or hardware changes. It is deployed as a software layer on top of existing communication infrastructure and is live within days of activation. No on-site installation, no hardware procurement, and no migration is required.

From day one. Automated notes, CRM updates, and follow-up actions start immediately after activation — without requiring any workflow changes from end users. Customers typically report saving 2–4 hours per employee per week from the first week of use. There is no training period and no change management programme required before customers see results.

Yes. Dstny Conversational Intelligence is 100% EU-hosted. All conversation data is processed and stored within the EEA — no transatlantic data transfers occur at any point. The product is GDPR-ready by design, with ISO 27001-aligned security controls and role-based access controls built in. Data sovereignty is the default, not a configuration option. This makes Conversational Intelligence suitable for regulated industries and public-sector customers.

It works across all business functions. Sales teams use it for win-rate analysis, deal risk scoring, and competitive intelligence. Customer Success teams use it to surface churn signals before they escalate. Product teams use it to aggregate and query customer feedback across all conversations. Leadership teams use it for forecast accuracy and pipeline health visibility. One product activates across all these use cases simultaneously — without requiring different tools for different teams.

Service providers sell Dstny Conversational Intelligence as a value-added recurring revenue layer on top of existing communication products. It can be embedded into a Dstny Voice offer or sold OTT as a standalone add-on — creating new recurring ARPU from an existing customer base without requiring a new infrastructure sale. The product activates through the Dstny platform, billing flows through the SP, and end customers see the SP's brand throughout.

Conversational Intelligence

Every conversation your customers have is a revenue opportunity you haven't captured yet

2–4 hours

Day 1

100% EU

5M+