Call2Teams Direct Routing

TruState™ is a patented Call2Teams capability that ensures your PBX correctly reflects the on-hook / off-hook state of a user after a call is transferred within Teams. Without it, PBX line-state gets out of sync after Teams transfers — leading to blind transfers, missed calls, and inaccurate presence. With TruState™, call management is accurate, call analytics are reliable, and users stop losing calls in transit. Built in as standard. No configuration required.

DET routes emergency calls from Microsoft Teams to your chosen Emergency Routing Service Provider (ERSP), automatically passing accurate location data (PIDF-LO). It works with any compatible PBX or SIP Trunk and removes the need for your customer to handle emergency routing separately. For US deployments, DET addresses Ray Baum's Act 2018 and Kari's Law 2018 compliance requirements. For other markets, it ensures emergency calls are handled correctly regardless of where the user is calling from.

AutoSync reduces the manual overhead of keeping user data in sync between Teams and the PBX — enabling enterprise app authentication and eliminating repetitive manual syncs. Zero Touch Provisioning gives your partners the tools to shape their customers' digital provisioning journey: custom management portals, API-driven workflows, and branded onboarding experiences. Together, AutoSync and ZTP cut provisioning time to under ten minutes and give you full control over how your customers experience the product.

Dstny Call2Teams Direct Routing is a Microsoft Teams voice integration solution for service providers. It connects any SIP-capable PBX or SIP Trunk to Microsoft Teams, enabling native Teams calling for end users without replacing their existing infrastructure. The service is certified, carrier-grade, and globally deployed — running for over one million users making millions of calls every day. Service providers can take it to market under the Call2Teams brand, a partial brand, or their own full brand.

Call2Teams Direct Routing for PBX connects an existing PBX or UC system to Microsoft Teams — combining the full Teams feature set with the PBX's existing call routing, hunt groups, and IVR capabilities. It includes TruState™, AutoSync, Zero Touch Provisioning, and DET. Call2Teams Direct Routing for Trunks connects Teams directly to a SIP Trunk, allowing customers to keep their existing phone numbers and call plans (BYOC) while gaining native Teams calling. Both pathways require a Microsoft Teams Phone Standard license per user.

TruState™ is a patented Call2Teams capability that ensures accurate PBX line-state visibility after a call is transferred within Microsoft Teams. Without it, PBX systems can lose track of whether a user is on a call or not after a Teams transfer — resulting in blind transfers, dropped calls, and inaccurate presence. TruState™ corrects this by keeping the PBX accurately informed in real time. It is built into Call2Teams Direct Routing for PBX as standard — no configuration required.

Partner onboarding runs in days. Technical and commercial workstreams run in parallel, so there are no sequential bottlenecks. Once onboarded, customer account setup takes under ten minutes — from account creation to users making their first Teams call. For partners choosing the Call2Teams brand tier, go-to-market is essentially immediate. Brand Essentials adds approximately one week; Brand Complete adds approximately four to six weeks for the full white-label implementation.

Yes. Call2Teams Direct Routing offers three branding tiers. Brand Essentials adds your logo, favicon, and support links to the portal in approximately one week. Brand Complete gives full brand ownership — custom domain, Microsoft publisher consent screen with your name and logo, no third-party software visibility — in approximately four to six weeks. Service providers choosing Brand Complete have complete brand presence in the channel with no Dstny or Call2Teams visibility to their end customers.