Intelligence

Dstny Intelligence gives service providers three AI-first add-ons that convert voice into data, decisions, and compliance-ready evidence. Activated through a single Dstny API. Billed through the SP. Built to expand ARPU from day one.

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Three ways to turn voice into value

Each Dstny Intelligence product is an add-on for Dstny Voice — available separately, activated through the Service Management Portal, billed through the Dstny API.

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Call Intelligence

Conversation analytics that coach, score, and surface insights automatically.

Call Intelligence applies AI-first analysis to every call — tracking talk ratios, identifying key moments, scoring interactions, and surfacing the patterns that separate high-performing reps from the rest. Service providers offer it as a coaching and quality tool for contact centres, sales teams, and customer-facing operations. No separate recording infrastructure needed — it works on the calls already flowing through Dstny Voice.

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CRM Intelligence

CRM Intelligence

Every call, logged and enriched in the CRM — automatically

CRM Intelligence connects Dstny Voice to the customer's CRM, writing a structured record of every call: who called, how long, what was discussed, what happened next. No manual logging. No missed follow-ups. No data gaps. Service providers can offer it to any customer running a CRM — and charge for the connection that makes it work.

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Dstny Call Recording Intelligence

Call Recording Intelligence

MiFID II, PCI DSS, and GDPR compliance — built in, not bolted on

Call Recording Intelligence gives regulated businesses a single-tier compliance recording solution: every call encrypted at rest, EU data residency enforced, MiFID II 7-year retention met, and PCI DSS card-data protection handled via DTMF pause/resume. No tiered plans. No trade-offs. One decision: how many seats, how long to retain. The compliance controls ship with the product.

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Three reasons service providers choose Intelligence

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AI-first, not AI-added

Dstny Intelligence products are built on an AI-first inference engine — not machine learning overlaid on legacy infrastructure. That means faster insights, more accurate scoring, and analytics that improve as call volume grows.

Europe

European by design

All Intelligence data stays in the EEA. GDPR-native, EU Data Act-ready, AES-256 encrypted at rest. We do not offer data residency outside Europe — because for regulated businesses, that is the right answer, not a limitation.

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One integration, three products

All three Intelligence products activate through the same Dstny API your SP already uses for Voice. No separate vendor contracts. No separate integrations. Billing flows through the SP — so ARPU expansion is seamless from day one.

Frequently asked questions

Dstny Intelligence is a suite of three AI-first add-on products for Dstny Voice: Call Intelligence, CRM Intelligence, and Call Recording Intelligence. Each product converts a different dimension of the voice channel into value — conversation insights, enriched CRM records, and compliance-ready call recordings respectively. Dstny Intelligence products are sold separately to Dstny Voice and activated through the Service Management Portal using the Dstny API.

Yes. All three Dstny Intelligence products are add-ons that work with Dstny Voice. They are not stand-alone products and cannot be deployed without an active Dstny Voice integration. Service providers who already have Dstny Voice can activate any Intelligence product through the SMP — no additional infrastructure or separate vendor contracts required.

Call Intelligence analyses call content to generate coaching insights, performance scores, and conversation analytics. It is designed for sales and contact centre teams who want to improve performance and understand customer interactions. Call Recording Intelligence is a compliance product — it records and stores calls to meet regulatory obligations under MiFID II, PCI DSS, and GDPR. The two products serve different purposes and can be used independently or together.

Dstny Intelligence products are activated through the Dstny Service Management Portal (SMP) and managed via the Dstny API. Billing is handled entirely through the service provider — end customers see the SP's brand and pricing, not Dstny's. There are no separate vendor contracts to manage. Service providers set their own margin and can activate products per customer or per seat, giving full control over the commercial model.

All Dstny Intelligence data is stored within the EEA (European Economic Area). Data never leaves Europe. All products are GDPR-native and designed to comply with the EU Data Act. Call recordings are AES-256 encrypted at rest and in transit. Dstny does not offer data residency outside Europe — for service providers selling to regulated industries, EU-only data residency is the correct architecture, not a configuration option.

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Add Intelligence to your Voice practice

Dstny Intelligence products activate through the same API you already use. No new infrastructure. Just new revenue.