Dstny Intelligence products are built on an AI-first inference engine — not machine learning overlaid on legacy infrastructure. That means faster insights, more accurate scoring, and analytics that improve as call volume grows.
Intelligence
Dstny Intelligence gives service providers three AI-first add-ons that convert voice into data, decisions, and compliance-ready evidence. Activated through a single Dstny API. Billed through the SP. Built to expand ARPU from day one.
Call Intelligence
Conversation analytics that coach, score, and surface insights automatically.
Call Intelligence is the analytics and reporting layer built into Dstny Voice — giving service providers and their customers instant visibility into call volumes, missed calls, team performance, and queue activity. Three tiers cover every need: Foundation (predefined reports, included on FM UCaaS from day one), Plus (custom reports, scheduled delivery, and BI connectors to Power BI, Qlikview, and Excel), and Dashboard (real-time live wallboard for contact centre supervisors).
CRM Intelligence
Every call, logged and enriched in the CRM — automatically
CRM Intelligence connects Dstny Voice to the customer's CRM, writing a structured record of every call: who called, how long, what action was taken, what happened next. No manual logging. No missed follow-ups. No data gaps — where your CRM supports it. Service providers can offer it to any customer running a CRM — and charge for the connection that makes it work.
Call Recording Intelligence
MiFID II, PCI DSS, and GDPR compliance — built in, not bolted on
Call Recording Intelligence gives regulated businesses a single-tier compliance recording solution: every call encrypted at rest, EU data residency enforced, MiFID II 7-year retention met, and PCI DSS card-data protection handled via DTMF pause/resume. No tiered plans. No trade-offs. One decision: how many seats, how long to retain. The compliance controls ship with the product.
Conversational Intelligence
Every conversation becomes structured intelligence, queryable in plain language.
Conversational Intelligence captures, structures, and makes every call, meeting, and message queryable in natural language — so your customers can ask "why are we losing to competitor X?" or "which accounts show churn risk?" and get an immediate answer. It runs entirely in the background: notes, CRM updates, and follow-up actions fire automatically after every interaction, with no workflow change required. The longer it runs, the smarter it gets — building a proprietary intelligence asset that becomes more accurate and more defensible with every conversation.
Three reasons service providers choose Intelligence
AI-first, not AI-added
European by design
All Intelligence data stays in the EEA. GDPR-native, EU Data Act-ready, AES-256 encrypted at rest. We do not offer data residency outside Europe — because for regulated businesses, that is the right answer, not a limitation.
One integration, three products
All three Intelligence products activate through the same Dstny API your SP already uses for Voice. No separate vendor contracts. No separate integrations. Billing flows through the SP — so ARPU expansion is seamless from day one.
Add Intelligence to your Voice practice
Dstny Intelligence products activate through the same API you already use. No new infrastructure. Just new revenue.