Office of a Communications Service Provider

You already have the voice base. Here's what to build on top of it.

You've built a hosted voice or UC platform that your customers rely on. Now they're asking for Microsoft Teams integration, AI-assisted calls, and conversation intelligence — and the providers who can deliver that are pulling ahead. Dstny is the Always-On Communications stack that evolves what you already have: Teams connectivity, intelligence add-ons, and AI voice agents, layered over your existing platform without disrupting what works.

Icon depitting a user

5M+ users

icon with world

80+ markets

server

Sovereign by design

Your customers have moved beyond basic voice

Cloud voice and hosted PBX got your customers off legacy systems. That was the right move, and it built the subscriber base you have today. But the market has moved. Teams is now the collaboration platform most SMBs and mid-market companies run their business on, and they expect their voice provider to connect to it — not compete with it.

At the same time, AI is raising the bar on what a phone call should do. Customers in compliance-sensitive sectors want call recording built in. Sales teams want CRM entries written automatically. Managers want performance dashboards without manual call reviews. The CSPs winning new contracts in this environment are the ones who can offer that full stack — not just dial tone.

The opportunity is in the stack above your platform. Dstny is how you build it.

Evolve without starting over

Dstny connects to your existing voice or UC platform — BroadWorks, Cisco, Metaswitch, or your own stack — and adds the capabilities your customers are asking for, without replacing what already works. You extend your offer, not your migration project.

The entry point is Teams connectivity and Voice modernisation — protecting your existing customer base while opening new ARPU lines. Intelligence add-ons follow, proving measurable quarterly impact on each seat. Digital Agents complete the picture, turning your platform into an AI-first communications offer that no basic hosted voice provider can match.

building-shield-solid-full

Protect & Grow

 Voice modernisation + Teams connectivity. Secure the base, open new lines. 
layer-group-solid-full

Expand

Intelligence add-ons. Grow ARPU on the existing estate.

users-solid-full

Lead

Digital Agents. A full AI-first portfolio under your brand. 

Three horizons. One platform.

Operator Connect Call2Teams interface

Dstny Voice + Dstny Call2Teams

Modernise the platform. Capture the Teams market.

Dstny Voice provides the carrier-grade UCaaS layer — fixed and mobile calling, intelligent routing, and SP-managed provisioning — that sits above your existing infrastructure under your own brand. Call2Teams adds every route to Microsoft Teams voice: Direct Routing for existing BroadWorks or Cisco environments, Operator Connect for full Microsoft certification, and Call2Teams Mobile for FMC over your mobile connectivity. For CSPs operating in markets where 5G is outpacing fixed broadband — particularly in Africa and APAC — Call2Teams Mobile is the primary growth opportunity.

Conversational-Intelligence-dashboard

Dstny Intelligence

The anchor for ARPU expansion on your existing base.

Dstny Intelligence is the H2 play for CSPs — four AI-first add-ons that activate through the Dstny API and bill through you, without requiring your customers to change platform. Call Intelligence gives managers real-time dashboards and performance scoring. CRM Intelligence writes call records into the customer's CRM automatically. Call Recording Intelligence handles compliance, retrieval, and audit trails. Conversational Intelligence transcribes and summarises every conversation. Proven quarterly ARPU impact from the first activation.

ConnectMe interface managed by an AI bot

Dstny Digital Agents

An AI-first portfolio that no basic hosted voice provider can offer.

Dstny Digital Agents connects to your call control as SIP endpoints — the same infrastructure you already run. Agents handle inbound calls, route intelligently, log every interaction, and hand off to human agents when needed. For CSPs with vertical-specialist customer bases in healthcare, legal, or professional services, Digital Agents is the differentiated product that moves you from voice provider to Always-On Communications partner.

Built to extend what you've already built.

No migration required

Dstny layers over your existing platform — BroadWorks, Cisco, Metaswitch, or your own stack. There is no forced migration and no disruption to your current customer base. You extend, not replace.

European-by-Design

One hundred percent EU infrastructure with data residency, encryption, and processing fully within the EU. For CSPs serving compliance-sensitive sectors — financial services, healthcare, legal — this is the requirement your customers bring to every RFP.

Channel-ready from day one

Dstny is built for CSPs with reseller and channel networks. White-label deployment, SP-managed provisioning, and multi-tenant operations are all designed to scale through a distribution model — not just direct.

Scales with your customer base

The Dstny platform is fully elastic. Whether you are onboarding 500 seats or 50,000, the infrastructure scales without additional overhead on your end. One commercial agreement, one technical integration, unlimited headroom.

Recognised by the industry

Over the years, Dstny has been recognised with a number of industry awards, including honours from UC Today, the Global Business Tech Awards, the TITAN Business Awards, and the Stevie International Business Awards — across categories covering UCaaS innovation, telecommunications excellence, and technology transformation. We are proud of the recognition, but it is the partnerships behind it that we are most focused on.

A meeting between two women

Products are only part of the story

Choosing Dstny means more than extending your product line. It means a fully white-label platform under your brand, go-to-market support from a team that has launched across 80+ markets, and an infrastructure built to scale alongside your customer base without adding operational complexity.

We handle development, upgrades, maintenance, and operations — so your team stays focused on customers and growth.

Background-form-dstny-blue-gradient
Background-form-dstny-blue-gradient

Ready to evolve your voice platform into an Always-On Communications stack?

Talk to a Dstny specialist. We'll map the right entry point for your platform, show you what the product roadmap looks like for your customer base, and walk you through the commercial model.