BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...
BlogJoshua Moynehan|2023-11-01Chatbots, AI and Customer ServiceWhen it comes to the use of AI in customer services, chatbots are seen as the natural first step, so much so that by...
BlogJoshua Moynehan|2023-10-16What is Fixed Mobile Convergence (FMC)?We are living in a golden age of mobility where as we go about our lives there are only rare occasions where we are not...
BlogJoshua Moynehan|2023-08-25How to connect to multiple UCaaS with Carrier AutomateWe’ve already talked about how Carrier Automate provides a simple, low-touch digital journey, but what are the specific...
BlogJoshua Moynehan|2023-04-25A focus on Cloud Connect for Webex CallingAs a collaboration tool Webex is certainly well established. Cisco even claim that Webex is “One app for everything and...
BlogJoshua Moynehan|2023-04-24How Microsoft Teams Operator Connect is accelerating market changeWith over 280 million monthly active users, Microsoft Teams is one of the most substantial offerings on the market for...
BlogJoshua Moynehan|2023-04-13How is Microsoft Operator Connect different from DRaaS?A growing number of businesses are choosing Microsoft Teams for their telephony needs. The application is familiar...
BlogJoshua Moynehan|2023-04-10What can I do after joining the Operator Connect marketplace?After you have established yourself as part of the marketplace, continuing to provide an excellent product is...
BlogJoshua Moynehan|2023-03-27Top Tips for Onboarding to Operator ConnectWhen approaching Microsoft to onboard to Operator Connect, knowing the ins and outs is crucial. Here you can learn some...
BlogJoshua Moynehan|2023-03-23The 3 stages of becoming an Operator Connect partnerIn recent years we have seen Teams reaching record numbers of active users as it continues to dominate the UC industry....