Service Management Portal

All your Dstny services, managed in one place — by you or your customers, around the clock.

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Dstny Voice

A Digital Enabler

Included with Dstny Voice

SMP is part of Dstny Voice — the carrier-grade communications platform built for service providers. You do not purchase SMP separately. It is the administration and self-service layer that ships with every Dstny Voice deployment, giving you, your resellers, and your customers full control from day one.

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Too many portals, too many tickets, too much overhead.

Service providers managing multiple services across separate tools carry a significant operational burden. Each system has its own interface, its own knowledge requirements, and its own support queue. Routine tasks — adding a user, changing a call flow, billing for a new service — become time-consuming when they require switching between tools and waiting on internal teams.

SMP resolves this by centralising all Dstny services in one portal — for partners, resellers, and end customers. Automated provisioning and billing reduce manual work. Self-service reduces inbound support. And your team gets back the hours spent on tasks customers could have handled themselves.

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Fully brandable, fully yours

The portal carries your brand — right down to your own text, colours, and logo

SMP is not a Dstny portal that your customers stumble into. It is a fully white-label management experience that reflects your brand at every level — customisable text, your visual identity, your name. Your customers interact with a tool that feels like yours, because it is. And because SMP connects to all Dstny services through open APIs, your delivery and billing processes integrate cleanly with your existing systems — reducing manual work and the cost of supporting each customer seat.

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Customers handle it, day or night

No waiting, ticket or need to contact the service provider for every change.

SMP puts your end customers in control of their own communications environment — available through any browser, 24 hours a day, 7 days a week. They add users, activate new services, adjust settings, and manage day-to-day changes on their own schedule, not yours. They can even activate and configure Dstny add-ons — Call Recording, CRM Intelligence, Call Intelligence, Call2Teams — directly in the portal without involving your team. The result: companies using SMP resolve 74% of support requests without ever raising a ticket. Your support queue gets shorter. Your customers get faster outcomes. Both win.

SMP Add-ons interface Dstny

IVR, ACD, schedules

Set up in the portal

SMP gives your customers full control over how their calls are handled. They configure multi-level IVR menus, set up and manage call distribution groups with customisable queue behaviour, define opening hours and overflow routing through a clear schedule interface, and record or upload voice prompts and music on hold — all without needing to contact you. Public holiday rules can be added by country. Call flow changes take effect immediately. And because everything is built on the Dstny Voice platform, the configuration always reflects the live state of their system — no lag, no manual sync.

Built for partners, resellers, and end customers

Self-service from day one

Companies resolve 74% of support requests in the portal — no ticket, no wait, no friction. (Source: Dstny SMP statistics)

Fully brandable

The portal carries your brand — customisable text, your colours, your logo. Your customers never see Dstny.

 

Complete visibility

Users, numbers, licences, and devices in one dashboard — so partners always know the exact state of every customer account.

API-connected

Open APIs link SMP to your provisioning and billing systems, cutting manual work and lowering the cost of managing each customer seat.

Simple configuration

Call flows, IVR menus, ACD groups, voice prompts, and schedules — all adjustable in the portal without technical training.

Available 24/7

Accessible through any browser, phone or desktop, around the clock — so customers manage their services on their schedule, not yours.

Common questions about SMP

The Service Management Portal, or SMP, is the self-service administration layer included with Dstny Voice. It gives service providers, resellers, and their end customers a single portal to manage users, phone numbers, licences, call flows, IVR menus, voicemail settings, desk phones, and Dstny add-ons — without needing to raise IT tickets or contact support for routine changes. SMP is available through any web browser, 24 hours a day.

SMP is included with every Dstny Voice deployment — it is a Digital Enabler, not a separate purchase. When a service provider deploys Dstny Voice, SMP is part of the package as the standard management interface for the partner, their resellers, and their end customers.

SMP has multiple access tiers. Service providers access the full portal to manage their entire customer base. Resellers get a simplified view focused on their own accounts. End customers access their own tenant to manage users, call routing, and basic configuration. Each tier sees only the controls relevant to them, keeping the interface clean and avoiding overwhelm.

SMP covers the full administrative scope of a Dstny Voice deployment. This includes: user provisioning and bulk import, phone number assignment and caller ID configuration, licence management, call flow and IVR menu configuration, call distribution (ACD) group setup, opening hours and schedule management, voice prompt and music on hold upload, voicemail settings (individual and group), desk phone assignment and template-based configuration, and add-on activation for services including Call Recording, CRM Connect, Analytics, ConnectMe, Call2Teams, and Omnichannel.

SMP puts routine configuration directly in the hands of partners and their customers. Changes that would previously require a support request — adding a user, reassigning a number, updating a call flow, activating a new service — can be done instantly in the portal at any time of day. Companies using SMP resolve 74% of support requests without raising an IT ticket, according to statistics from the Dstny Service Management Portal. This frees up service provider support teams to focus on higher-value work and allows the same team to support a larger customer base.

Yes. SMP is API-supported, meaning it can connect to external billing, provisioning, and account management systems. This lets service providers centralise their Dstny services within existing operational workflows, reduce manual data entry, and automate common processes such as provisioning new customers or billing for activated add-ons.

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One portal. Every service. Your brand.

SMP is one piece of the Dstny Voice platform — built for service providers who want to run a carrier-grade communications business without the operational weight.