Call Intelligence

See how your teams perform. Every call, every trend, no guesswork
Call Intelligence gives your customers instant visibility into call activity, team performance, and communication patterns — available from day one, with no new infrastructure required 
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Dstny Voice Intelligence data points

Your Voice customers are already generating data

Call Intelligence turns it into revenue

Call Intelligence is available for every Dstny Voice customer. Foundation, Plus, and Dashboard give you three conversations to have with customers you already own — activating reporting on infrastructure that is already live. The data exists. You are choosing what to do with it.

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Voice is the OS

Call Intelligence runs on the Dstny voice layer — nothing extra to deploy. Every call is already being captured. Activating reporting means activating value on infrastructure that is already live.

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Connected to everything

Call data belongs in the tools your customers already use. Export natively to Power BI, Qlikview, and Microsoft Teams — so customers work with their data their way, not yours.

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Information that never sleeps

Scheduled reports land in your customers' inboxes without them asking. That visibility creates dependency — and dependency protects your base.

What do the experts say?

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“
Without data, you're just another person with an opinion.
W. Edwards Deming - Management expert and pioneer of data-driven decision making

Sell the entry, upsell the rest

Three tiers, three conversations — all from one intelligence layer built into every Dstny Voice deployment.

Intelligence Foundation

Foundation

Already live on fully managed Dstny Voice.

Predefined reports on call volume, missed calls, and duration — active at no extra cost on every fully managed deployment. Your customer is already using it. Your job is to make sure they know what comes next.

Intelligence Plus

Plus

One question opens the door.

"Can I see this by department?" or "Can I get this emailed on Monday?" — that's your Plus conversation. Custom reports, scheduled delivery, heat maps, and BI connectors to Power BI, Teams, and Qlikview.

Intelligence Dashboard

Dashboard

One supervisor closes it.

Any customer with a call queue or reception team has a manager who needs live visibility. Agent status, queue depth, and call KPIs on a wallboard or shared link — castable to any screen. Sells independently of Plus.

 

Foundation

Call reporting from day one — no setup, no IT involvement. Pre-built templates for call volume, missed calls, and patterns are ready the moment the customer goes live.

Predefined report templates

Call volume, missed calls, call duration, and activity reports built in and ready to run — no IT involvement. Managers get the numbers they need from day one.

Historical call data

Access to full call history within the retention window, filterable by date, user, and group. Trend analysis and pattern spotting without manual exports or spreadsheets.

Standard filtering

Filter any report by date range, individual user, or group in seconds. Sales managers and team leads get to the view they need without training.

No configuration required

Foundation activates with the platform — no admin setup, no template building, no IT involvement. First-day value for the customer; zero activation effort for the partner.

Upgrade path to Plus

One activation step unlocks advanced visualisations, scheduling, and BI connectors. Foundation is the door — every customer who uses it is one question from Plus.

Plus & Dashboard

For managers who need more than the basics. Custom grouping, scheduled delivery, BI connectors to Power BI and Teams, and a live wallboard that puts queue performance on any screen.

Advanced visualisations

(Plus) Heat maps, radar charts, and trend overlays not available in Foundation. Managers see patterns they'd never spot in a standard table — and act on them faster.

Custom report grouping

(Plus) Slice data by department, team, individual extension, hunt group, or across multiple organisations. Every manager gets the exact view of performance their role demands.

Scheduled report delivery

(Plus) Reports emailed automatically on a set schedule — daily, weekly, or monthly. Managers get the numbers without asking for them. No manual pulls.

BI connectors

 (Plus) Push call data directly into Power BI, Qlikview, or Excel. Call data flows into the dashboards your customers already use — no manual export.

HTTP API

 (Plus) Programmatic access to call data for custom BSS/OSS or third-party integrations. Technical buyers can build exactly the reporting workflow they need.

Live wallboard

(Dashboard)  Real-time agent status, queue depth, and call KPIs — castable to any screen via Chromecast. Supervisors see the whole room live. Queue problems get caught before they escalate.

Shareable link

(Dashboard) Anyone with a link can view the live Dashboard — no platform login required. Share with managers, put it on a TV in the contact centre, or cast it to any screen.

Your customers' data is already there

See how Call Intelligence activates reporting on infrastructure your customers already run — in a 30-minute demo.
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Provisioning, licensing, and data residency

Call Intelligence is activated by the partner from the Service Management Portal (SMP) — no on-site visits or hardware required. Foundation is included on fully managed Dstny Voice deployments at no extra cost. Plus and Dashboard are seat-based paid options, available on both fully managed and Dstny Managed Dstny Voice deployments. Pricing and tier availability differ by deployment model — confirm with your partner manager.

PROVISIONING & LICENSING

  • Activation: activated by the partner from the SMP — no on-site visits or hardware required.
  • Licensing: Foundation is per-platform on fully managed deployments. Plus and Dashboard are seat-based paid options on both deployment models.
  • User management: users, groups, and permissions managed centrally in SMP at SP, reseller, and customer level.
  • Billing integration: usage data exportable via XLSX/CSV and Billing API for integration into reseller billing systems.
  • EU-hosted infrastructure: all call data processed and stored within the European Economic Area — no transatlantic data transfers.
  • GDPR-aligned by default: data sovereignty maintained at platform level — no additional configuration required from the customer.

HOSTING & COMPLIANCE

  • EU-hosted infrastructure: all call data processed and stored within the European Economic Area — no transatlantic data transfers.
  • GDPR-aligned by default: data sovereignty maintained at platform level — no additional configuration required from the customer.
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Reports

Automated and visual data
Help customers visualize volumes, identify trends, compare and benchmark relevant data with our powerful reporting tool. Increase the depth of customer understanding and how the details should be communicated. And with the schedule functionality, automated reports can be sent out to the right recipients at custom intervals.
Data visualizations
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Live data and dashboards

Customizable with an array of real-time data
Provide your end customers with highly visual and instant access to data via the live data and dashboards in Dstny Call Intelligence. This data can be visualized anywhere, at any time, and through URLS, it is also easy to share with others.
Dashboards

Integrations

Dstny Call Intelligence provides both code and no-code integrations into several systems. That way, Service Providers can maximize the value of the data brought to end-customers. The product can be correlated to other customer specific data sets, for a holistic analytics setup. And because we play well with others, you can also choose to build on-top of our existing technology.

Questions about Call Intelligence

Dstny Call Intelligence is a call analytics and reporting platform built into Dstny Voice. It gives service providers and their customers instant visibility into call activity, team performance, missed calls, and communication patterns — available from day one, with no new infrastructure required. It comes in three tiers: Foundation, Plus, and Dashboard.

On fully managed Dstny Voice, Foundation is available from day one at no additional cost — no setup required. On Dstny Managed Dstny Voice, it is available as a paid option. Your partner manager can confirm which applies to your deployment model.

Plus is for historical reporting — custom views, scheduled emails, BI connectors to Power BI, Qlikview, and Excel, and an HTTP API. Dashboard is for live operational visibility — real-time agent status and queue KPIs on screen. They serve different needs and can be purchased independently or together.

Yes. Call Intelligence Plus includes native connectors to Microsoft Teams, Power BI, and Qlikview, plus an HTTP API for custom BSS/OSS or third-party integrations.

All call data is processed and stored within the European Economic Area. There are no transatlantic data transfers. Data sovereignty is maintained at platform level — no additional configuration is required from the customer.

Yes. Usage data is exportable via XLSX/CSV. Call Intelligence Plus also includes a Billing API for integration into reseller billing systems, and an HTTP API for programmatic access to call data for custom workflows.

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See how your customers' calls become decisions

Book a 30-minute demo and see Call Intelligence in action — Foundation, Plus, and Dashboard — on your existing Dstny Voice infrastructure.