At Dstny for Service Providers, we help our customers to meet the challenging communication market demands by providing a complete business communications solution as a managed service. As they partner with Dstny, our customers get access to continuously updated, highly competitive end-user functionality while benefiting from all the operational benefits our as a Service concept entails. By partnering with Dstny our customers get the fastest way to innovation.
At the core of our proposition is our proprietary software; continuously updated and built by our large team of talented developers around Europe. We work iteratively and agile based on Scrum and aim to work closely and continuously with our customers to ensure our partners’ continued success in the market. Our software is designed to be highly reliable, scalable, and meet the toughest of customer demands. We help deliver internal efficiency and help shape best-in-class customer service for end-customers ranging from a few users up to over tens of thousands of users.
Cloud native infra
To deliver a best-in-class UCaaS service meeting the high expectations of our service provider customers we utilize a modern cloud infrastructure based on best-practice components (such as Docker containers and Kubernetes orchestration) and ways-of-working. We offer our services based on public and private clouds and adapt them to our customers’ needs.
Connectivity and security
Dstny has a pan-European connectivity reach that is hard to rivel. We have a fully redundant multi-layered backbone with 100 gbit/s country interconnects. Our network is interconnected to several major Tier 1 providers and is also interconnected with the major peering points in Europe. By using MPLS, we can provide QoS end-to-end and thereby also offer best-in-class SLA’s. All Internet traffic is secured by an inline DDoS auto-mitigation platform, and we can provide secure, private interconnections in all major data centers in Europe. Connectivity is crucial for a superior customer experience and we treat it as such.
Partner success tools & APIs
To enable and accelerate our service providers’ success we offer a large range of tools. Everything from billing, self-service and integrations. For example:
We provide our unique self-service portal specifically built to fit our systems and services. The portal is multi-tier, so that you, your partners, and your end customers can use it, with different access levels.
Billing functionality can be added as a stand-alone feature where you can bill PBX services, create price plans and end user packages. You can also bill unrelated customized items and both fixed and mobile traffic, creating the possibility to gather everything on the same bill.
We are experts in creating a well-integrated solution that is functioning well with your traffic core (whether it is IMS or something else) as well with your current provisioning and billing processes and systems.
Natively mobile & user-friendly interfaces
Apps and interfaces need to be easy to use and understand to help the end-users to increase their internal and external efficiency around communications. Ours are. We start all our development with the user experience in mind and always and constantly improving our current solution to make it easier to use and leverage. Mobility is in our DNA and we always ensure that our solution works with the end-users favourite device – their mobile.
Provide your customers with flexible and scalable unified communications, mobility and productivity services.
Our white label concept
Our services in your brand. With our white label concept, portals, systems, and apps can be configured to fit your brand in a seamless way.
Improved customer experience
Provide a great customer experience with features such as call recording, a consistent user experience, advanced contact centre capabilities, and analytics.
With our modern cloud infrastructure, our systems and tools are integration-ready and will fit seamlessly into your eco-system.
Fast time to market
Get to market fast with built-in provisioning, self-administration and plug-and-play setup. Get deployed in weeks rather than years and leverage our technology for everything from UCaaS to SIP trunking.
One platform, one installation, one management. Dstny provides multi-language localization, branding, and enables you to manage thousands of enterprises in one installation – efficiently.
Resilience and Security
Our solution is fully redundant, built on the modern technology and offers zero downtime encrypted traffic and signalling, fraud prevention, and integrated Session Border Controllers. We keep the entire stack secure.
Composed reports, with data collected over a certain period of time, will help your end users to get a clear overview of how customer service and support is actually functioning. With our analytics functionality users will be able to make decisions based on both recent and historic data, while at the same time, helping them to extract important KPIs.
Through automated and intelligent chatbots, a company can increase the customer experience and incoming leads. By training a bot to answer frequently asked questions you can create a hands-off approach that is both efficient and cost effective.