Streamlining Operations and Enhancing Customer Experience: How Decathlon Belgium Replaced DECT with Dstny’s FMC Solution
Decathlon, a global sporting goods retailer with a vast network of stores across the globe, faced a challenge in optimizing their workforce efficiency and enhancing the in-store customer experience. Seeking to leverage the widespread usage of smartphones among their employees, Decathlon turned to Dstny’s FMC (Fixed-Mobile Convergence) solution as a replacement for their existing on-prem DECT phone system. This customer case study explores how Decathlon Belgium successfully implemented the FMC solution, resulting in improved operational efficiency, enhanced security, and a seamless customer experience.
Decathlon – A Multinational Sporting Goods Retailer
The Challenge – Replacing DECT Phones and Empowering Smartphone Usage
The Solution – Leveraging Dstny’s FMC Solution
Dstny’s FMC solution proved to be the ideal alternative for Decathlon’s DECT phone system. The existing DECT phones were replaced with a cost-effective FMC solution that capitalized on the readily available mobile network within Decathlon stores. This transition eliminated the need for DECT base stations, significantly reducing costs and simplifying user management. Moreover, by adopting a cloud-based infrastructure in a dedicated environment, Decathlon achieved enhanced security and ensured consistent network quality and availability.
“As our users already performed their day-to-day actions on a smartphone, we wanted them to use this smartphone also like a real wireless phone of the telephony solution” says Jérémy Pauliat, IT leader at Decathlon. “Now they can also use their smartphone to call everyone within the company, to be reachable by others, to manage their presence and status, all without having to pass through the main number at the reception desk, like they had to before.”
Key Outcomes and Benefits
Streamlined Setup and Scalability
Enhanced Reachability and Efficiency
Cost Savings and Coverage Improvements
What does the users say...
By embracing Dstny’s FMC solution, Decathlon Belgium successfully overcame the challenges associated with their DECT phone system, resulting in a more efficient workforce and an enhanced in-store customer experience. The transition allowed Decathlon to leverage existing employee smartphones, reducing costs, simplifying management, and ensuring reliable and secure communications throughout their stores. With the optimized setup and improved reachability, Decathlon stands poised to continue providing exceptional service and experiences to their customers worldwide.
Want to know more about what Dstny can do for you as a service provider. Read more about our FMC product.