Call RecordingElin Gunnarsson|2026-10-28Recording calls and being compliant are not the same thingA lot of businesses in financial services, legal, and healthcare are confident they have call recording covered. They...4 min
Always-On CommunicationsElin Gunnarsson|2026-10-26Don’t become a dumb pipe: a warning for voice operators in the AI...For a decade, voice has been in decline. Call minutes have been falling as communication shifted to messaging, video,...3 min
Data SovereigntyElin Gunnarsson|2026-10-23The sovereign innovation gap: why sovereignty and innovation aren’t...Most service providers think they’re dealing with two unrelated problems right now. One is regulatory: the sovereignty...3 min
AIElin Gunnarsson|2026-10-22Bolted-on voice agents will commoditise, carrier-native ones will...Anyone can give a bot a number. That is the problem. When the barrier to a working voice agent drops, the market fills...4 min
BlogElin Gunnarsson|2026-10-20The next customer may not be humanPicture your next customer. You might see your most common customer type in front of you. But the thing is your next...4 min
Elin Gunnarsson|2026-10-19From prototype to production: what it takes to bring AI voice to...A prototype is not a product Pitching an AI voice prototype is can be really easy. Everyone agrees it looks great in...4 min
Call RecordingElin Gunnarsson|2026-10-15Your regulated customers are asking where their call recordings...A question is making its way into more and more procurement conversations: where does this data live? For years it was...3 min
BlogDstny Team|2026-10-09Enterprise Communication Tools: What Your Customers Are Buying —...Your enterprise customers are not buying a phone system. They're not buying a chat app or a video conferencing licence....13 min
BlogDstny Team|2026-10-0712 Best UCaaS Providers in 2026The UCaaS market is not standing still. BT's PSTN switch-off completes in January 2027, equivalent transitions are...18 min
Call RecordingElin Gunnarsson|2026-10-06The recording ladder: where your customers are, and where the...As a service provider, you might recognice this: many, or even most of your end-customers are already on rung one of...4 min
