BlogJoshua Moynehan|2023-11-17The power of the informal contact centreEmploying around 17 million people globally, contact centres are one of the many sectors that have been affected by...
BlogJoshua Moynehan|2023-11-14Getting started with AI in Customer ServicesAs we come to the end of our series of posts on AI in Customer Services we can now truly understand the way in which AI...
BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...
BlogJoshua Moynehan|2023-11-01Chatbots, AI and Customer ServiceWhen it comes to the use of AI in customer services, chatbots are seen as the natural first step, so much so that by...
BlogJoshua Moynehan|2023-10-16What is Fixed Mobile Convergence (FMC)?We are living in a golden age of mobility where as we go about our lives there are only rare occasions where we are not...
