BlogJoshua Moynehan|2024-05-08Microsoft April RecapLots of updates that are relevant to our partners and followers coming out of Microsoft this past month, including some...
BlogJoshua Moynehan|2024-04-16Understanding the recent Microsoft Teams licensing changesIn the last half of 2023, Microsoft announced that they were making some changes to their licensing structure across...
BlogJoshua Moynehan|2024-04-02Navigating Microsoft's UCaaS UniverseAs a leader in both collaboration and communication, Microsoft are dedicated to retaining their position as one of the...
BlogJoshua Moynehan|2024-03-20How the Nordics Killed the Desk PhoneHow the Nordics killed the desk phone: MEX, FMC & Dstny How you look at business communications will be different...
BlogJoshua Moynehan|2024-03-15The "as-a-service" EraOver its nearly two-and-a-half decade history, the concept of ‘as-a-service’ has taken many shapes and forms. This era...
BlogJoshua Moynehan|2024-02-264 Ways Microsoft Gives You a BoostDive into the dynamic world of UCaaS and unlock the secrets to staying ahead with Microsoft! Harness the unparalleled...
BlogJoshua Moynehan|2024-02-05Becoming the world’s best voice integration: The Call2Teams storyAlmost every great service, solution, and product that’s worth its salt has been built on the back of something that...
BlogJoshua Moynehan|2023-11-17The power of the informal contact centreEmploying around 17 million people globally, contact centres are one of the many sectors that have been affected by...
BlogJoshua Moynehan|2023-11-14Getting started with AI in Customer ServicesAs we come to the end of our series of posts on AI in Customer Services we can now truly understand the way in which AI...
BlogJoshua Moynehan|2023-11-07AI’s impact on customer and agent satisfactionAs part of our in-depth look into how AI is affecting the customer service industry an important factor to consider is...