Customer Engagement: How the FAQ is Helping Brands Build Richer Relationships

Customer service can be a complicated business. In today’s always-on, omni-channel world, interactions occur at any time, on any device, and via any channel. Those channels are multiple too. Email, SMS, webchat, Facebook, Twitter, Instagram, WhatsApp. To score highly on the C-SAT front, enterprises need to provide the right responses, and fast. In many cases – although not all – automation is key.

Milan Menten sprints to first Lotto Dstny victory

Milan Menten has finished off impressive team work by Lotto Dstny at the GP Samyn (UCI 1.1). After a tough race in and around Dour, the 26-year-old Belgian was the fastest of a reduced bunch that sprinted for the win. When a breakaway with Victor Campenaerts got caught at four kilometres from the finish, Menten took his chance as the newcomer at Lotto Dstny finished it off with a strong sprint on the uphill finish. For Menten, it’s the first win in Lotto Dstny outfit, the Belgian was flanked on the podium by Hugo Hofstetter and Edward Theuns.

Carrier Automate platform now enables Webex Calling

Dstny Automate (previously Qunifi Limited), a global leader in UCaaS voice integration, today announces a valuable addition to their portfolio, Webex Calling. This is being delivered as part of the company’s global BYOC (Bring Your Own Carrier) aggregation platform Carrier Automate, a platform delivered by Dstny Automate, developed in partnership with Ribbon Communications.

Celebrating two years of our Billing Management Portal

Two years ago, Dstny introduced our Billing Management Portal, or BMP as we often call it. This carrier grade billing system is designed to simplify the quoting, administration, and billing processes for our Service Providers. And it has been a great success. In these two years we have been able to provide accurate and efficient … Continue

Impressive De Lie wins opening stage Etoile de Bessèges

Lotto Dstny rider Arnaud De Lie won the opening stage of the Etoile de Bessèges in impressive fashion. The 20-year-old Belgian impressed on a finish suited for punchers. On the steep slopes towards the finish, De Lie answered an acceleration of Mads Pedersen, passed the Danish former world champion just before entering the final straight and secured his second victory of the season. De Lie is also the first leader in the five-day stage race in the south of France.