Blog

Chatbots: How Customisation and Automation are Boosting the Service Provider Offering

Brand identity: surely it’s an organisation’s biggest asset? The trading name, the logo, the look and feel; they all combine to deliver subtle but important key sales messages. Much more than simply informing the world what organisations do or sell; they project their energy, tone and personality. They reassure all those with whom organisations interact that they are established, familiar, trusted. And that’s precisely why – at EVERY opportunity – smart organisations put their brand front and centre.

Hylke Huys – a journey through Dstny

From Account Manager to Marketing Manager, to Customer Experience Manager, to Group Customer Experience Director. At Dstny, we love to see people grow. To create an environment where our colleagues can continue to evolve and learn. One perfect example of this is Hylke, who has gone from Account Manager to Marketing and Customer Experience Manager … Continue

Call2Teams wins 2022 SaaS Awards

The Best SaaS Product for Communication, Collaboration or Conferencing. LONDON – 13 September 2022 – Dstny Automate (formerly Qunifi), with its Call2Teams solution, has been declared the winner of the Best SaaS Product for Communication, Collaboration, or Conferencing this week in the international SaaS Awards program. Earlier this year, Dstny announced the acquisition of the leading UK-based Microsoft … Continue

Call2Teams wins 2022 SaaS Awards

The Best SaaS Product for Communication, Collaboration or Conferencing. LONDON – 13 September 2022 – Dstny Automate (formerly Qunifi), with its Call2Teams solution, has been declared the winner of the Best SaaS Product for Communication, Collaboration, or Conferencing this week in the international SaaS Awards program. Earlier this year, Dstny announced the acquisition of the leading UK-based Microsoft … Continue

Self-service – why you simply cannot overlook it

When I think about self-service I picture an angry mob, walking around with placards yelling: “What do we want?! More self-service! When do we want it?! NOW!” Okey, okey, I might be over exaggerating now, but we see a rapidly increasing demand for self-service, and it’s growing all the time. And users have gone from … Continue

Create an amazing CX strategy – 7 things to keep in mind

Why should you have a Customer Experience strategy at all? Well, in a market environment that’s more and more consolidated, standing out on customer experience is crucial. And even if you have a great service or product, business won’t be good if the customer experience is not up to par. A customer experience strategy should … Continue