Newcomers Guide to Tour de France

Bonjour! Are you ready to learn more about one of the most exciting sporting events in the world? Well, saddle up, we are about to take a ride through the Tour de France, or simply Le Tour! For those of you who don’t know, the Tour de France is a multi-stage race called a Grand … Continue

Why it Pays to Place High Value on Agent User Experience

Let’s hear it for the contact centre agent! Once upon a time they were cast in the role of one-dimensional crisis manager tasked with creating a protective barrier between a brand and its dissatisfied customers. Today, they are sophisticated multi-taskers – completely key to the success of every enterprise and with the ability to positively impact every facet of an organisation; from operations to revenue to brand reputation. Of course, to really deliver, they must have the right tools at their disposal.

Streamlining Operations and Enhancing Customer Experience: How Decathlon Belgium Replaced DECT with Dstny’s FMC Solution

Decathlon, a global sporting goods retailer with a vast network of stores across the globe, faced a challenge in optimizing their workforce efficiency and enhancing the in-store customer experience. Seeking to leverage the widespread usage of smartphones among their employees, Decathlon turned to Dstny’s FMC (Fixed-Mobile Convergence) solution as a replacement for their existing on-prem … Continue

Dstny Certified as Teams Operator Connect Service

Dstny is now available on the Teams Admin Centre and intends to deliver its seamless and quality-assured enterprise solution via Microsoft Teams Voice. Dstny with Operator Connect allows businesses to unify their meetings, collaborations and calls in one interface to simplify workflows and improve productivity.