New update in Teams Connect – line-state from the PBX

Today, businesses rely heavily on technology to improve collaboration and communication between team members and customers. And many companies have chosen to work with multiple tools for communication, simultaneously. To have effective and seamless communication, knowledge about your colleagues’ availability is key. Transfering a call from an unhappy customer to a colleague, only to find … Continue

Customer Engagement: How the FAQ is Helping Brands Build Richer Relationships

Customer service can be a complicated business. In today’s always-on, omni-channel world, interactions occur at any time, on any device, and via any channel. Those channels are multiple too. Email, SMS, webchat, Facebook, Twitter, Instagram, WhatsApp. To score highly on the C-SAT front, enterprises need to provide the right responses, and fast. In many cases – although not all – automation is key.

Milan Menten sprints to first Lotto Dstny victory

Milan Menten has finished off impressive team work by Lotto Dstny at the GP Samyn (UCI 1.1). After a tough race in and around Dour, the 26-year-old Belgian was the fastest of a reduced bunch that sprinted for the win. When a breakaway with Victor Campenaerts got caught at four kilometres from the finish, Menten took his chance as the newcomer at Lotto Dstny finished it off with a strong sprint on the uphill finish. For Menten, it’s the first win in Lotto Dstny outfit, the Belgian was flanked on the podium by Hugo Hofstetter and Edward Theuns.

Carrier Automate platform now enables Webex Calling

Dstny Automate (previously Qunifi Limited), a global leader in UCaaS voice integration, today announces a valuable addition to their portfolio, Webex Calling. This is being delivered as part of the company’s global BYOC (Bring Your Own Carrier) aggregation platform Carrier Automate, a platform delivered by Dstny Automate, developed in partnership with Ribbon Communications.

Celebrating two years of our Billing Management Portal

Two years ago, Dstny introduced our Billing Management Portal, or BMP as we often call it. This carrier grade billing system is designed to simplify the quoting, administration, and billing processes for our Service Providers. And it has been a great success. In these two years we have been able to provide accurate and efficient … Continue