Streamline customer care with Omnichannel
AI bot and agent view in one place
Handle tickets from multiple channels in one interface
With our Omnichannel product, Service Providers can offer a flexible solution to both new and existing markets. Now your customer can let agents and AI bots work together to handle inquiries from different channels such as webpages, social media, or ticketing systems.
What do the experts say?
Omnichannel is no longer a nice-to-have, it’s a necessity. In today’s hyperconnected world, customers expect a seamless experience across all channels and touchpoints. By embracing omnichannel, companies can enhance customer satisfaction, drive loyalty, and gain a competitive edge in the market.
The importance of differentiate through customer service
Expand your proposition
Reach new markets with an intuitive and flexible omnichannel solution. Sell it as a part of a larger system or completely stand-alone.
Fast time to market
Because of its intuitive nature, reaching the marker with our Omnichannel product is extremely fast.
Multi-tier white label
Make the service your own, while at the same time, let every end-customer tailor the branding of the bot to their specific needs.
The importance of great support
Many markets are being consolidated today and companies often have to compete based on customer experience. Providing excellent service, and delight customers, is a key denominator for companies to stay relevant. Companies across the world are actively looking for services that can streamline and make customer experience more effective.
Integrations
Our Omnichannel product is integrated towards popular Social Media channels and Ticketing Systems. The end-user can use his or her preferred channel to contact a company’s bot, and the company agent can see from what channel the chat has come from, if the chat needs to be handled manually.
A flexible solution
One size rarely fits all, and when it comes to support and customer care that is even more the case. It’s imperative to provide a solution that can be tailored to each and every end customer’s needs, in an easy and efficient way. With Dstny’s omnichannel product provide the ability for the end-customer to set specific settings to all their channels.
A perfect entry point product
With its broad market possibilities and speed of adoption, combined with that it can be sold stand-alone, this is a perfect entry point to reach new business opportunities.
Let us introduce our bot
Empower companies to delight customers
All major channels
Supports major digital channels as well as integrations.
Helps support
Reduce support burden with adaptable automated answering.
Improve sales
The product can support both direct and indirect sales with guided flows.
Flows
Guided conversations
Through conversational flows, companies can guide their visitors to a desired outcome. By mapping out their process and automating it, end-users can reduce customer support volume and increase conversation and qualified leads.
