Call2Teams Go

Frequently asked questions

Next Gen Call2Teams Go

The current dialing experience involves the Teams user receiving an inbound call when making an outbound call, creating confusion and an impacted experience.

With the Next Gen release, the inbound call confusion is no more. The user will be making a true outbound call, providing a more intuitive experience.

To activate Next Gen Call2Teams Go:

  1. Navigate to your Call2Teams portal
  2. Toggle the Next Gen Phone App switch on
  3. Once the Next Gen Phone App toggle is set to On, run a manual sync

Please note: Any new accounts will have Next Gen enabled by default from the 10th December 2024

This update requires the customer to have a total of two Resource Account licenses as well as the previous Call2Teams and Microsoft licensing stack.

The Next Gen update streamlines the Call2Teams Go experience by eliminating the previously necessary need for an inbound call to be received. 

Now, users will simply have to confirm that they want to place a call, as shown below.

C2T Go - SingleStageDial 2-high

 

General

Call2Teams Go is a platform agnostic middleware solution. It augments the Call2Teams for PBX solution by providing PSTN calling capabilities to your end users from the native Microsoft Teams client. It eliminates the need to add unnecessary Teams calling licenses — (only one is needed per tenant).

Call2Teams Go is available in 3 delivery modes:
1. As an out-of-the-box solution – Simply use Call2Teams Go as an add-on to a Call2Teams PBX license
2. As a third party client companion – Use Call2Teams Go to boost the power of an existing 3rd third party client
3. Third party application – Use the Call2Teams Go APIs to create your own offering

Call2Teams Go is currently available for PBX users only, it is not available for Trunks users but why not have a conversation with your account manager about whether Call2Teams Go could help your organization to save money by switching to a PBX based solution?

Call2Teams Go is native middleware, not an app. This means that every action and voice experience stays wholly within Teams. Unlike other similar products, with Call2Teams Go no cross launch is necessary.

There are only a couple of differences between Call2Teams and Call2Teams Go. Unlike Call2Teams, Call2Teams Go is not capable of consultative transfer to PSTN, Call parking or call forwarding to another number. You can however mix and match Call2Teams and Call2Teams Go licenses if certain users need these advanced functions.

The prerequisites for Call2Teams Go include the following:
• Customers must have at least one available Microsoft Teams Phone Resource Account license in the tenant
• Within the Microsoft Tenant, customers must have at least a single Paid phone service to obtain and maintain a resource account license
• Customers must have sufficient Call2Teams licensing. When a user is added they consume one standard Call2Teams PBX license and one Call2Teams Go license

Enabling Call2Teams Go as an existing Call2Teams user is straightforward: Simply let your account manager know you’re ready to start, our teams will enable the feature on your account, then just follow the setup guide on our knowledgebase.

Just like Call2Teams for PBX, Call2Teams Go has global availability. Call2Teams Go operates in Microsoft’s Azure cloud and is served from super-clusters across four continents.
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