Omnichannel – with new ChatGPT integration

It’s no news that staying ahead of the game is crucial to continuously update and improve our product to fit Service Provider’s and end customer’s needs.


That's why we're excited to introduce the latest release of Dstny Omnichannel product, now with ChatGPT integration. We have taken our AI-powered bot to the next level by integrating Chat GPT's powerful engine for handling translation and language variations, making the creation of FAQs faster and easier than ever before.



The Evolution of Dstny Omnichannel

Our Omnichannel product has always been committed to providing companies with a centralized interface to manage their customer chats seamlessly. Our platform boasts an agent interface that allows a company’s customer support team to interact efficiently with customers across different social media platforms. Additionally, our chatbot is designed to handle common questions, ensuring that end customers can get the information they need, 24/7. Companies can select to have an agent-first or a bot-first approach for every channel they use.


Introducing ChatGPT

Traditionally, Omnichannel offered the choice between Digiflow’s and’s translation engines for FAQs when end customers where setting up the company bot. While these options were effective, we realized that we could provide an even more efficient solution for our users.

Illustration depicting omnichannel

That's where Chat GPT comes in. ChatGPT is a state-of-the-art language model developed by OpenAI, and it is here to revolutionize how companies handle translations within Omnichannel. With ChatGPT's engine integrated with our platform, creating FAQs in multiple languages has never been easier.


The Benefits of Chat GPT Integration


  1. Speed and Efficiency

By leveraging ChatGPT's capabilities, companies can now translate their FAQs with lightning speed. Gone are the days of manually translating content or relying on less advanced third-party tools. Dstny Omnichannel's ChatGPT integration automates the process, allowing them to expand their customer support reach globally in record time.


  1. Improved Accuracy

Chat GPT is known for its accuracy in translation. Say goodbye to awkward or incorrect translations that can lead to customer confusion. With Chat GPT, you can trust that your FAQs will be translated accurately and effectively, maintaining the integrity of your customer support.


  1. Enhanced User Experience

Customers appreciate getting information in their preferred language. By using Chat GPT to provide multilingual FAQs, you're enhancing the overall user experience, which can lead to higher customer satisfaction and loyalty.


  1. Reduced Workload

With Chat GPT handling translations, getting a multilanguage bot is an easy task. Instead of having to manually translate predefined answers, this is done automatically, which can save companies hours and hours of work.


How to Use Chat GPT in Omnichannel

Chat GPT will be the default setting when an end customer is setting up their bot. When scraping an FAQ page or uploading questions and answers, the translation will be handled automatically by chat GPT.


The customer will of course have the possibility to change to the other engines provided for the product and can do this easily in the settings menu.


Would you like to know more about our Omnichannel product, how it can fit into your product portfolio and help you expand your market? Fill in the form in the link {link}, and one of our representatives will get in touch.


Read more about Omnichannel here

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