ConnectMe update – Unlocking built-in analytics, chat and desktop app

At Dstny, we’re committed to continuously enhancing our products to empower our users with cutting-edge features. Today, we’re thrilled to announce an exciting update to our flagship digital enabler, ConnectMe.

In our latest release, we’ve integrated powerful analytics functionality for end-user admins directly into the ConnectMe interface, revolutionizing the way our users gain valuable insights. We have also added a peer-to-peer chat, a first step on our journey to provide a powerful chat experience for all users. And as if that was not enough, we have now added the functionality to download ConnectMe as a desktop app.

Streamlined insights – Analytics, now within ConnectMe

In the past, our analytics solution stood as a separate product, requiring users to switch between interfaces to access critical data. We recognized the need to simplify and centralize the user experience. That’s why we’ve seamlessly integrated analytics functionality directly into ConnectMe. By bringing data insights front and center, we’re empowering admins to make data-driven decisions without ever leaving the interface.

Gone are the days of juggling multiple services —our goal is to provide our end-users with everything they need, right at their fingertips.

Unleashing the power of data and maximizing the efficiency

With ConnectMe’s enhanced analytics functionality, users can unlock new potential of their data. Our intuitive and user-friendly interface provides a comprehensive overview of key performance metrics, trends, and patterns. Whether they’re tracking how many customers are contacting them, what times are the busiest, or how many calls have been handled by agents, ConnectMe’s analytics tools deliver actionable insights in real-time.

Chat for effective collaboration

At Dstny, we work hard to simplify the everyday lives for agents, enhancing productivity and ease of use. That is why we have taken the first steps in creating a powerful chat experience. In this stage, we have an intuitive peer-to-peer chat. Users just needs to search for the contact they want to chat with and click on the chat icon. And of course, all chats can be found under the chat tab in the left side menu.

In a few months we will add group chat functionality, add image sharing among other improvements.

Desktop app

Now end-users can also enjoy ConnectMe as a desktop app that can be downloaded to their devices. This app can be downloaded from the web-version to both Mac and Windows. And of course, the user only sees the download selection that is applicable to their operating system.

The app will start automatically when the user turns on their computer, and the notifications are built-in to their desktop.

At Dstny, we’re dedicated to empowering our users with the tools they need to thrive in a data-driven and fast moving world. With ConnectMe’s newest upgrade, we’re taking a giant leap towards providing a comprehensive solution for all types of end-users.

Say goodbye to the hassle of juggling multiple platforms and say hello to actionable insights and intuitive chat at your fingertips.

Would you like to know more about what ConnectMe and our other digital enablers? Read more here.

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