AAE customer case study with Dstny UCaaS

Challenge

AAE’s existing telephony system had become outdated and costly. With over 550 employees, the company needed a modern, mobile-first solution that integrated fixed and mobile communications while ensuring smooth ICT operations.

Solution

With Dstny UCaaS, AAE transitioned seamlessly to a mobile-first communication system. The migration was fast, disruption-free, and cost-effective. Employees benefit from easy-to-use tools, on-site training, and a mobile app that enhances flexibility. The ICT team now handles requests efficiently with strong support from Dstny, resulting in high user adoption and satisfaction.

Results

Dstny UCaaS enabled AAE to transition quickly and without disruptions. The solution reduced costs, simplified communication through mobile apps and training, and improved efficiency for both employees and the ICT team.

AAE turned to Dstny, already a trusted partner, to explore a new unified communications solution. After reviewing its options, AAE chose Dstny UCaaS because it provided the right mix of cost efficiency, mobile-first functionality, and dependable support.

“Our previous solution was outdated, and it was very important that fixed-mobile integration was included. All our employees have mobile phones, and we no longer use desk phones—except at reception. Dstny UCaaS was a cost-effective and modern choice for us.”
— Bart van Dijk, Team Lead Service & Security, AAE

The transition to UCaaS was smooth and disruption-free. Employees received hands-on, on-site training from Dstny as well as access to online video resources. The ICT team benefited from clear communication and fast support whenever new employees needed provisioning or when issues arose.

“The application is straightforward to use, and the training provided by Dstny made onboarding easy. Support requests, like activating a SIM card or assigning a number, are picked up very quickly by Dstny’s team.”
— Mark Stou, ICT Staff, AAE

Key features such as the mobile app allowed employees to easily manage their availability, set their status, and stay connected across devices. This flexibility was especially well-received across the company.