With Microsoft Teams firmly established as the digital hub for modern work, more and more organisations are looking to bring voice into the picture. For Communications Service Providers (CSPs), this presents an exciting opportunity to not only enhance your service portfolio but to become a critical part of your customers’ unified communications strategy. One of the most effective ways to make that happen is through Direct Routing, a solution that remains as relevant and powerful today as ever. And when paired with Dstny’s Call2Teams, it becomes easier than ever to deploy, scale, and manage.
Keep What Works: Leverage Existing Infrastructure
One of Direct Routing’s biggest selling points is that it doesn’t ask your customers to start from scratch.
Whether they’re using on-premise PBX systems, SIP trunks or third-party SBCs, Direct Routing lets them keep what already works, while layering Teams functionality on top. For CSPs, this is a game changer. It means:
- You can preserve existing contracts and infrastructure investments.
- Your customers get Teams calling without major disruption.
- You can introduce a value-added service without displacing your core offerings.
This is especially valuable for businesses in industries like manufacturing, healthcare, and finance, where system overhauls are costly and risky. With Direct Routing, you enhance, rather than replace.
Agnostic, Adaptable and Built for CSPs
Direct Routing is a platform-agnostic solution, which means it works with virtually any telephony setup or network configuration. That’s a huge advantage when you’re working across multiple customer segments with different needs and legacy systems.
And with Call2Teams, you don’t need to worry about technical complexity. It acts as the secure bridge between Microsoft Teams and your customers’ existing phone systems. It’s fully cloud-based, doesn’t require hardware and is designed specifically with CSPs in mind, making it easy to integrate, scale and manage as part of your offer.
Compliance and Security
Security and compliance aren’t optional, especially for customers operating in regulated industries or across borders.
Direct Routing enables organisations to maintain full control over their call routing, data flow and telephony policies, ensuring compliance with local and international regulations.
When enabled with Call2Teams, that control is enhanced with enterprise-grade encryption, secure data handling, and a geo-redundant architecture. It’s a voice solution your customers can trust, and one you can confidently deliver.
Flexibility That Fits Any Business
Direct Routing is all about adaptability. It works with virtually any existing phone system. So no matter what your customer’s setup looks like, there’s a way to connect it to Teams.
And when you bring Call2Teams into the mix, things get even smoother.
Call2Teams acts as the secure bridge between Microsoft Teams and your voice services. It’s completely hardware-free, simple to manage, and it’s built specifically for CSPs. There’s no need to become a Microsoft Teams or PowerShell expert or hire new staff to get started and Call2Teams handles the complex integrations in the background. This means less time spent on setup and support, and more time delivering value to your customers.
No two businesses are alike, and Direct Routing is uniquely positioned to meet that challenge. Whether a customer wants Teams voice across thousands of users or just needs to connect a few staff members to their existing system, Direct Routing scales accordingly.
With Call2Teams, you gain even more flexibility:
- Multiple deployment options (PBX or directly via SIP Trunk)
- A setup to match customer needs
- Simplified administration
This adaptability allows you to support everything from SMEs to multinational enterprises, all through a single, streamlined solution.
Fast, Frictionless Deployment With the Right Partner
In today’s market, speed wins and customers simply don’t want to wait for new services to be up and running. With Call2Teams there’s no hardware to install, no major reconfiguration and no long rollout cycles. Onboarding is fast, deployment is straightforward, and your team is backed by full partner support and training.
That means faster time-to-revenue, lower deployment costs and a better experience for employees and customers at all points of the channel.
A Globally Proven Solution
Direct Routing isn’t new, but it’s far from outdated. It’s used by millions of Microsoft Teams users worldwide, particularly in environments where control, customisation and security are essential.
As businesses continue to embrace hybrid work models, the demand for flexible and reliable Teams voice integrations is only growing. Direct Routing is already the preferred model for many global companies, and now CSPs of all sizes can deliver it with confidence.
Ready to Turn Microsoft Teams Into a Business Voice Platform?
As a CSP, you already play a vital role in your customers' communications stack. By offering Direct Routing, enabled through Dstny Call2Teams, you can elevate that role, delivering a solution that’s in demand, easy to deploy, and packed with value.
Let’s talk about how we can help you deliver Teams voice services that customers love, and that drive revenue for your business. Get in touch to learn more about Call2Teams today or book a demo to see how Call2Teams can work for you.