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Communication data is the data that is created when people talk to each other and collaborate. For example, communication data includes how long calls last, who is talking to whom internally and externally, what type of communication channels are being used and where and when that communication takes place.
The data that you can show your customers in Dstny analytics depends on what type of communication solution you are using currently or want to use in the future.
You can follow the usage of your communication tools through several devices, calls and meetings and we currently have several modules integrated to our platform, such as our own Dstny Core and Omnichannel, Microsoft Teams, BroadWorks and Cisco, all of which we can present data from in Analytics. We are also constantly building new integrations for further communications solutions.
With Dstny Analytics, users can create reports with different levels of details – from high-level KPIs to calls or meeting specifications. Besides reporting, the Dstny Analytics UI also consists of several features that can give further insights; such as Views, Dashboards, and various other visualizations. Regardless of what communication data the user has access to, reports and features look and work the same for a streamlined work process.
Yes, Dashboards can be shared on system level, with specific customers or shared as a public link. What data the receiver sees depends on which rights they have.
Yes, by exporting reports, Dashboards or by integrating to external BI systems such as Power BI, it is possible to share the data and insights that Dstny Analytics provides outside of the UI. With scheduled reporting users can also automatically create and send reports which can be accessed via email.
How often data is updated depends on the data source and reports, but it is usually updated continuously throughout the day. Live wallboard data specifically is updated close to real time.
Yes, with a white-label and multi-tenant architecture it is possible for Service Providers as well as Resellers to brand their own UI and make the solution their own.
Dstny Core and Omnichannel can both be integrated with Analytics. You can also integrate Analytics into ConnectMe, making it possible for users to get their business communication insights directly in their primary user interface and Service Management Portal.
Yes, it is possible to start using Analytics with just one of our integrated communication modules at first. You can then simply add other data module sources to an existing analytics solution. The same goes for our different features such as connectors to Power BI, Live Wallboard or Visualizations.
Yes, we are continuously working on new integrations for the Analytics engine, to provide a fuller data picture for businesses.
Yes, through our robust and evergreen API gateway we can integrate the Analytics solution with many different external systems and portals.
