When you picture how your business operates, a lot of things get so ingrained that they start to get taken for granted. Because of this, organizations often look to bring in new tools to increase efficiency and usability which ultimately leads to a disjointed experience for both customers and employees. Not only this but these apps that are meant to be a magical fix usually end up underutilized or ignored entirely. Instead of expanding your tech stack outwards, you should be improving your ingrained core elements in new and simple ways in order to use them to their fullest…And it all starts with getting everything into one place.
To be more specific, in this case the core element that I’m talking about everyone’s favourite work app, Microsoft Teams, and how it can be used. Simply put, if there’s nothing else that you take from this article let it be this - Regardless of your vertical, industry or geography, if you are using Microsoft Teams for file sharing, collaboration or productivity there is absolutely no reason for you to not also use it for external communications.
But how does calling in Microsoft Teams work? What are the benefits? And how exactly can Dstny give you the ability to have the best of both worlds when it comes to your communications?
Even though using Teams for external calling is relatively overlooked as a function (don’t worry, you’re forgiven if you didn’t realise you could use it for calls), there are in fact a few ways to plug voice into Microsoft Teams. And as voice enabling Teams becomes more and more common, the word of Teams’ effectiveness is spreading, with the data showing an increased number of businesses across the globe who are realizing the true strength that the platform has when it comes to communications. In fact, 37% of those using Microsoft 365 plan to adopt some form of Microsoft Teams Phone solution in the next 1-2 years, with a further 40% seriously evaluating Teams as a calling endpoint.
One of the key drivers behind this growth (and the main thing that we’re going to be focusing on today) is a method of calling in Teams called Direct Routing. With Direct Routing you can essentially use a third-party provider’s communication services directly within Microsoft Teams, allowing for maximum flexibility whilst retaining all UC capabilities.
By plugging your communications into Microsoft Teams using Direct Routing you effectively add the final piece to the unified collaboration & communication puzzle. After all it’s more than likely that you stay connected internally via the Teams platform, why not communicate externally as well? To break it down a little bit more, by folding your voice into the world’s most popular UC you can:
Remember when we said that Direct Routing, the driver behind the rise in people calling in Teams, allowed you to integrate third party voice services into the platform? Well, we’re that third party! We currently voice enable millions across Europe, and on top of this we’re the world leader for Teams voice integration, powering millions more around the globe with our white-labelled proprietary tech.
Not only is our UC one of the best in Europe, what really sets us apart is that unlike other providers we own both the calling solution and the bridge into Microsoft Teams. This means that, amongst other things, we can get your business calling in Teams quicker than anyone else with our digital journey being second to none. So if you’re looking to get calling in Microsoft Teams quickly and at scale, we truly are your best option. And we’ve called this option Dstny Call2Teams Go.
When it comes down to it, wherever possible people want everything they need in one place, pure and simple. But of course we also don’t want to compromise on capability just for the sake of a few less button clicks and easier management. This is exactly how Call2Teams Go gives you the best of both worlds – It allows you to access Teams features like native call recording, transcription, call history and voice mail and lets you leverage the unique UC capabilities that Dstny has to offer. On top of this you can onboard quickly to the best Microsoft voice integration in the world and ensure reliability & stability in your communications moving forward.
Looking to unlock the best of both worlds for your communications? Why not get in touch or request a demo? Want to find out more about Dstny Call2Teams Go? Follow this link to find out more.