Transform your voice service management with the new SMP 2.4 release

We’re excited to announce the release of SMP 2.4, the newest update for the Dstny Service Management Portal. This version makes managing voice services easier, faster, and smarter than ever before, whether you’re an IT administrator optimizing hybrid workflows or a Service Provider streamlining customer setups. SMP 2.4 is designed to bring flexibility, control, and efficiency to your daily operations.

What’s New in SMP 2.4?

With this release, we’re introducing three standout features that address the needs of modern workplaces and improve operational workflows:

• Free Seating

• Call Barring (Only for fully managed UCaaS)

• Simplified Scheduling

These features aim to enhance flexibility and user experience while reducing complexity and support requirements. Let's explore how each one works and the specific benefits they bring.

Flexible Desk Phone Access with Free Seating

Hybrid work requires flexible solutions, and Free Seating is here to deliver just that. With this new feature, users can log into any shared desk phone and access their unique profile, extension, voicemail, and settings.

This capability is especially useful for teams that travel between offices or operate in rotating schedules. It minimizes the need for dedicated hardware while maintaining consistent access to essential tools. Supported desk phone models include Mitel, Yealink, and Snom, ensuring easy integration into existing setups.

Why this matters
For IT administrators, enabling hybrid work becomes simpler with shared phone access. Managing fewer devices reduces hardware costs and eases operational complexity. Free Seating lets you support employees on the go without sacrificing productivity.

Smarter Outbound Call Control with Call Barring (Fully managed UCaaS only)

Controlling where and how users make outbound calls is critical for both cost management and security. SMP 2.4 introduces a streamlined Call Barring feature, giving admins the ability to apply clear, predefined restrictions.

Choose from four levels of outbound access:

1. Internal calls only
2. National calls
3. Europe-wide calls
4. Worldwide calls

These options help you tailor call permissions to match company policies or specific user needs. By managing outbound call behavior closer to the admin level, this feature reduces the risk of misuse while promoting consistency across the organization.

Who benefits?
Service providers and IT teams will find this update especially valuable. It cuts down on potential misuse of resources and ensures compliance with company-wide policies. Plus, the simpler enforcement process saves valuable time for administrators.

Simplified Scheduling for Call Flows

Configuring call flows can be a tedious process, but with SMP 2.4, it’s never been easier. The new scheduling interface includes day, week, and month views that provide greater visibility and control. Whether you're managing IVRs, call distribution groups, or setting office hours, the enhanced visual tools and smart templates streamline the process.

You can now create reusable templates for recurring situations, like holidays or special campaigns. For advanced needs, such as "every third week," SMP 2.4 supports more intricate scheduling logic with minimal effort.

The impact
This feature is a game changer for IT admins managing complex schedules. Simplified setup means less chance for configuration errors, and reusable templates ensure consistency across different deployments. Visual scheduling views also make it easy to identify overlapping time bands for smooth transitions in call management.

Benefits by Role for the SMP 2.4 update

SMP 2.4 represents a leap forward for both IT administrators and service providers. Here’s how this release meets their unique needs:

For IT Administrators

• Support hybrid work: Free Seating makes flexible desk phone use possible, saving hardware costs and reducing maintenance.

• Simplify setups: Smart scheduling templates cut down on configuration time and boost consistency.

• Enforce consistent call behavior: Call Barring provides fast, easy-to-apply restrictions that prevent misuse.

For Service Providers

• Streamline customer onboarding: Simplified scheduling and flexible call permissions help you offer faster, more tailored setups for clients.

• Reduce support queries: Improved tools and intuitive features lower the need for technical support, saving time and resources.

• Add value effortlessly: This release introduces impactful improvements without requiring complex configurations.

How SMP 2.4 Solves Modern Challenges

The digital workplace continues to evolve, and SMP 2.4 is here to support the transition. Whether you’re navigating hybrid work dynamics, tightening your calling policies, or rethinking your call management system, these updates address those pressing needs.

Here’s how SMP 2.4 aligns with modern challenges:

• Flexibility: Free Seating adapts seamlessly to dynamic office environments.

• Control: Call Barring enforces clear, easy-to-set rules for outbound communication.

• Efficiency: Visual scheduling views and reusable call flow templates save time and ensure consistency.

Next Steps

Activating these new features is simple, with no additional licenses required for Free Seating or Scheduling. For Call Barring, ensure SMP Core version 5.7.2 is enabled to access this functionality.

Not sure where to start? If you’re an existing Dstny partner, make sure you reach out to your account manager who is ready to assist with rollout plans or answer any questions you may have. If you're not currently a partner but would like to know more about SMP, get in touch with us