Existing Dstny Call2Teams partners already know one simple truth. Microsoft Teams Phone is one of the best ways to get frictionless entry into the most popular work app of 2026.
It serves as a fantastic foundation to start building predictable connectivity revenue and by using Call2Teams Direct Routing and Call2Teams Operator Connect they are able to build this foundation without the added complexity.
Most platform conversations start with a hard sell, but by plugging your voice into Teams, that discussion never has to happen. You simply make the most out of the solution your potential customers already know and love (most of the time).
But as connectivity ARPU continues to shrink, what are the emerging upsides for building a voice service that lives in Teams?
Most upsell motions start with a pitch: here's a new tool, here's why it's better, here's why you should trust us with it. With Teams Phone, the pitch is already finished as your customers have already made up their mind months or even years ago. They went with Teams. They're in it every day, for chat, for meetings, for files. Calling is the one piece missing from a tool they've already adopted, budgeted for, and rolled out to every employee. You're not asking them to evaluate a new platform but you’re also giving yourself space to grow in the ecosystem.
On top of this, we all know that rip and replace strategy is where good deals die. New logins, new training, new approaches and a change-management project nobody asked for. Teams Phone doesn't ask for any of that, it sits on infrastructure that's already deployed with nothing new for employees to learn, no parallel systems to run during a cutover, no "we'll circle back next quarter" while IT finds a migration window.
That absence of disruption is the sale. When the honest answer to "what do we have to change?" is "nothing you're not already using," the deal moves at the speed of a signature, not a project plan.
By utilizing Teams Phone you also have a good number of internal benefits:
By offering a Teams solution you open yourself up to a few opportunity pathways. Option A is to stick to delivering the connectivity and sit on that reliable, stable income that leans on the Microsoft ecosystem in its entirety. Option B is to use it as a launching pad for value adding options.
By plugging your voice services into Teams you become an integral part of what Microsoft is trying to deliver, which in turn extends the lifetime of your services by boosting their value. A great example of this? How providers are already seeing their integrated solutions becoming an immovable component in the way a business uses Copilot, AI-powered transcriptions and other premium Microsoft tools.
Once you build voice into Teams and your customers are up and running, you unlock a wide range of upsells. From analytics to call recording or even more intelligent options, the customer uses Teams as a front end but you rake in that value each and every month. Just because people live inside of Teams doesn’t mean that they are completely cut off from your tools.
Whether you start with Call2Teams Direct Routing, Call2Teams Operator Connect or Call2Teams Mobile you can be safe in the fact that you’re giving your customer base what they want – Your powerful capabilities in the tried and trusted Microsoft Teams UI.
With integrations being a top priority for a lot of businesses across Europe you now have the chance to build ultimate lifetime value with reduced admin, no added infrastructure and zero development. So whether you’re an existing Dstny partner looking to increase your presence in the Teams space or a provider who wants to bump up the lifetime value they see from each seat, make sure you get in touch.