Regardless of how big your business is, if you’re making any choices around how you operate there are a few key things that can be make or break before you even get started. A wrong decision can mean that you’re stuck with a piece of software that your people never fully understand or hate to use. Even worse, you could end up with something that is actually not fit for purpose. In all cases this costs you both time and resource in a world where neither come cheap. In a sentence, when it comes to how you communicate as an organization, you have to understand that making the wrong choice can have huge implications, often because you have to bake it into your entire technology stack (even if that stack consists of just a phone and a laptop).
The good news is that there is a new way for businesses like yours to communicate which already has over 20 million users making calls globally using options like Direct Routing and Operator Connect. The even better news is that you already know the platform as it is already established as the world’s most popular work tool – The one and only Microsoft Teams.
But as large as that user figure is, in the grand scheme of things not a lot of people know that the world’s most popular collaboration platform also has its own native dialler. Even less know about the long list of benefits that come from natively communicating using Teams and that you can be set up in minutes. So, to help you understand just how critical to your communications it is, here are 4 quick reasons as to why calling natively within Microsoft Teams is the best choice for your business.
As I mentioned before, one of the best parts about using Microsoft Teams for calling externally is that most, if not all the people that work in your organization have at least some previous experience in working with the platform. In fact, (if you can) open up your Teams app right now – With native Teams calling, your dialler and all call functionality will sit in that familiar sidebar, right next to your chats, calendar and teams. That’s it. That’s the whole process. The actual calls themselves? They look exactly like a call between Teams users would look (but with a little extra functionality). Call history and transcription? Call management and address books? All within the Teams window, which leads me onto my next point…
You would be amazed to know just how much time we lose in the simple act of switching apps. The few seconds it takes to tab in or out, bring up a window or move something around doesn’t seem like much but believe it or not when all of those micro-actions encompass around 9% of the average person’s annual time at work.
With a communications interface that sits outside of your collaboration & productivity suite you’re effectively waving goodbye to a huge chunk of time without even realising it. By sitting your calling solution right in the middle of the tool that you’re using most of the day anyway for everything else, that efficiency crater is immediately gone and best of all, its all done with no extra effort.
The ways in which people experience your products are of course your top priority. But that doesn’t start and end with just the customer. Employees being able to manage their workday efficiently is also a key signifier that you’re headed in the right direction. Let’s have a look at these two groups and see what having calling natively in Teams means for employee experience (EX) and customer experience (CX).
Simplified workflows – Workers no longer need to juggle multiple communication tools that only serve to disrupt their day-to-day activities
Better collaboration – Native Teams calling allows employees to effortlessly connect, collaborate and solve customer challenges quickly and effectively. And because your comms are now wired into your collaboration and productivity suite, you can even get your subject matter experts involved to help with issues as a part of an informal contact centre.
An intuitive user experience – The familiar Microsoft Teams interface reduces training times, minimizes daily friction and empowers users to focus on what matters.
Faster issue resolution – Native calling with a powerful UC at its core reduces call handling times by immediately connecting customers to the right experts internally, in turn boosting satisfaction and customer loyalty.
Consistent, high quality interactions – Reliable, enterprise-grade voice quality minimises disruptions and misunderstandings, resulying in smoother and more professional customer interactions.
A great overall calling experience – Customers have a smoother calling experience, with powerful calling functionality, everyday communications are taken to the next level of overall interaction quality.
So now that you know the benefits of having everything inside of Microsoft Teams, what’s next? Introducing our latest Teams voice integration – Dstny Call2Teams Go.
With Call2Teams Go, you get a powerful calling solution that sits natively within the Microsoft Teams platform, and better yet, you can get your users set up and calling in minutes. Unlocking the full potential of Microsoft Teams has never been easier, so why not get in touch with us today or request a demo?