# www.dstny.com > Dstny offers innovative business communications solutions for service providers and local businesses. We make communication effortless and delightful. This file contains the full content of key pages on www.dstny.com, grouped by topic. ## Start here - [Dstny - Voice Solutions for Service Providers](https://www.dstny.com/): Dstny offers innovative business communications solutions for service providers and local businesses. We make communication effortless and delightful. ![50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4](https://www.dstny.com/hs-fs/hubfs/Hero%20images/50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4.jpg?width=1500&name=50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4.jpg) # Make hybrid work with Dstny [Read more](https://www.dstny.com/solutions/make-hybrid-work) ## Start making hybrid work for you Choose where work happens Work shouldn't be a challenge, no matter where you are or what technology you're using. Dstny solutions make hybrid work the way you want it to, on any device in any location - in the office, on the move, at home or in any other work environment. [Let's make hybrid work](https://www.dstny.com/solutions/make-hybrid-work) ## What's your business type? Dstny offers business communications and integrations with a global reach and a local presence. Whether you're a service provider seeking innovative technology to enhance your markets or a local business in search of effective communication tools, we have the perfect solution for you. [ ![Dstny Service Providers](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/D4SP.svg) ### Service provider Are you a service provider looking for ways to strengthen your proposition and grow your markets? Find out what we can do for you. Find out more ](https://www.dstny.com/solutions)[ ![sme](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/sme.svg) ### Local business Are you a business looking for a local provider to help you with communication and collaboration challenges? Explore our local propositions. Find out more ](https://www.dstny.com/solutions-for-companies) ![office-woman-black-headset-laptop-in-foregorund-meeting-dstnyjpg](https://www.dstny.com/hs-fs/hubfs/office-woman-black-headset-laptop-in-foregorund-meeting-dstnyjpg.jpg?width=600&name=office-woman-black-headset-laptop-in-foregorund-meeting-dstnyjpg.jpg) ## Communications made easy Through our cloud communications products, we bring businesses closer to their customers, and to each other. At Dstny, we are committed to making it effortless to interact, share, learn and teach, regardless of how people are communicating. Our ecosystem is natively mobile-first, locally adaptable, easy to use, and easy to integrate. As a result, we simplify peoples everyday lives. [View our solutions](https://www.dstny.com/solutions) ![outside-restaurant-man-latino-mobile-headset-phonecall-dstnyjpg](https://www.dstny.com/hs-fs/hubfs/outside-restaurant-man-latino-mobile-headset-phonecall-dstnyjpg.jpg?width=600&name=outside-restaurant-man-latino-mobile-headset-phonecall-dstnyjpg.jpg) ## It starts with people Let's start communicating Whether it was through smoke signals rising up in the skies, a lighthouse withstanding the winds from the sea or letter traveling across the earth, we have always longed to communicate. Near or far, good or bad, questioning or teaching. Today we have a variety of tools at hand, ready to help us connect with people all over the world. So what are you waiting for? Let's start talking. [Book a demo](https://www.dstny.com/demo) ![Mobile-first-dstny_contacts](https://www.dstny.com/hs-fs/hubfs/Products/Mobile%20app/Mobile-first-dstny_contacts.png?width=600&name=Mobile-first-dstny_contacts.png) ## Mobile first With the world in the palm of your hand With our mobile-first strategy, we bring true flexibility to workforces all around the world. By not relying solely upon on-premises products, end-users receive the mobility required to keep them productive, from anywhere they choose. With our cloud-based ecosystem, you can gain flexibility without forgoing functionality, quality or compliance. Take your communication solutions one step further with the ability to make your tools fully mobile. [Find out more](https://www.dstny.com/products/converge) [...truncated] - [Enhance Your Microsoft Teams Integration | Dstny](https://www.dstny.com/solutions/microsoft-teams-integration): Helping you provide your customers with market leading Teams integrations to power their voice communications in a work from anywhere world. # Your complete Microsoft Teams voice integration solutions Helping you provide your customers with market leading integrations to power their voice communications in a work from anywhere world. [Book a call](https://www.dstny.com/book-a-call) ![teams-connect](https://www.dstny.com/hs-fs/hubfs/Products/Teams%20Connect/teams-connect.png?width=600&name=teams-connect.png) ![dstny_automate](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/dstny_automate.jpg?width=600&name=dstny_automate.jpg) ## Providing a Teams-based solution is crucial in the modern voice market In order to grow and tap into new markets, you need to be integrating into Microsoft Teams Through our interactive communication tools, we bring employees and customers closer together. We are committed to making it easy to interact, share, learn and teach, through the channel you choose to use. That is why we provide Unified Communications as a Service. Our tools are natively mobile-first, locally adaptable, easy to use, and easy to integrate. As a result, we simplify peoples everyday lives. ## Quick with effortless integration and management We can get you connected quickly with effortless integration and management, launch your offering fast with our Carrier grade infrastructure and high availability service, and ultimately help you scale without limit. ![Teams-laptop](https://www.dstny.com/hs-fs/hubfs/Products/Teams%20Connect/Teams-laptop.png?width=600&name=Teams-laptop.png) ## We help you fully leverage the power of Teams Grow and expand with Microsoft Teams integration We offer the most comprehensive Teams integrations on the market. You can leverage them to offer a consolidated, secure, and adaptable communication solution. Foster streamlined collaboration, accessibility and seamless integration with existing infrastructure which ultimately empowers organisations to excel in a dynamic work environment. ## What do the **experts** say... ![UCToday_Featured_Brand_850x425](https://www.dstny.com/hs-fs/hubfs/Logos/UCToday_Featured_Brand_850x425.jpg?width=300&name=UCToday_Featured_Brand_850x425.jpg) " With an estimated 280+ million monthly active users\* and 12 million with voice enabled\*, the addressable market and opportunity for voice integration is undoubtable. UC Today - 2023 ## Your integration options ![network-wired-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/network-wired-regular.svg) ### Direct Routing Allows organizations to connect their own telephony infrastructure to Teams, enabling users to make and receive calls using PSTN without the need for Microsoft Calling Plans. ![mobile-button-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/mobile-button-regular.svg) ### Operator Connect Enables third-party operators to directly connect and market their calling services in Microsoft Teams, allowing organizations to use the telephony services of their preferred operator within the Teams environment. ![Teams_illustration](https://www.dstny.com/hs-fs/hubfs/Products/Teams%20Connect/Teams_illustration.png?width=600&name=Teams_illustration.png) ## Call2Teams A native voice integration into Teams As a cloud-based middleware solution, Call2Teams connects existing telephony to Microsoft Teams via Direct Routing (DRaaS), creating a fully native Teams experience for users whilst maintaining full phone system functionality via multiple different pathways. [Read more](https://www.call2teams.com/call2teams-for-pbx/) ![Carrier Automate for Teams](https://www.dstny.com/hs-fs/hubfs/CA%20Teams%20Linkedin%20thumbnail.png?width=600&name=CA%20Teams%20Linkedin%20thumbnail.png) ## Carrier Automate Enabling Service Providers to PSTN enable Teams - simply and at scale. Carrier Automate is an accredited cloud-based end-to-end service that integrates Service Providers into Teams using a simplified set of integrations, built with world leading API bridging from Dstny and a [...truncated] - [Carrier Automate](https://www.dstny.com/products/carrier-automate): Enable carriers with voice to Teams, Webex, and Zoom with Carrier Automate. Scale your voice services to multiple cloud communication platforms # Carrier Automate A powerful multi-UCaaS integration solution enabling Service Providers to bring voice to Teams, Webex and Zoom. Simply connect, launch and grow. [Book a call](https://www.dstny.com/contact-us) ![Icon showing laptop and mobile](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/carrier-automate-teams.svg) ![Carrier Automate ](https://www.dstny.com/hs-fs/hubfs/Products/Carrier%20Automate/Carrier_Automate.png?width=600&name=Carrier_Automate.png) ## Your single choice for PSTN enablement of cloud communications Carrier Automate was built to help Carriers bring voice to Teams, Webex and Zoom simply and at scale. Our intuitive and feature rich platform enables you to connect, launch and grow your voice services to several cloud communication platforms. ![Carrier-automate-meetings](https://www.dstny.com/hs-fs/hubfs/Illustrations/Carrier-automate-meetings.png?width=600&name=Carrier-automate-meetings.png) ## The communications landscape has evolved Teams, Zoom and Webex have changed how companies view collaboration. With a wide range of communication tools, 3rd party integrations, PSTN connectivity and native calling plans these services have created a new standard for how companies communicate and collaborate, both internally and externally. ![Teams-Logo](https://www.dstny.com/hs-fs/hubfs/Logos/Teams-Logo.png?width=200&name=Teams-Logo.png) ![zoom-logo-transparent-free-png](https://www.dstny.com/hs-fs/hubfs/Logos/zoom-logo-transparent-free-png.png?width=200&name=zoom-logo-transparent-free-png.png) ![Webext-black](https://www.dstny.com/hs-fs/hubfs/Logos/Webext-black.png?width=200&name=Webext-black.png) ## PSTN enablement is the natural next step which creates a tremendous opportunity for service providers With only a small percentage of UCaaS seats currently utilizing voice (PSTN) services, there is a sizable market to go after. ## Harness the full potential of PSTN enablement across multiple Cloud Communications platforms now [Get in touch](https://www.dstny.com/contact-us) ![carrier_automate_dstny-1](https://www.dstny.com/hs-fs/hubfs/Illustrations/carrier_automate_dstny-1.png?width=600&name=carrier_automate_dstny-1.png) ## Your number one enablement partner Connect, launch, and scale voice services to several cloud communication platforms. Dstny provides a cloud-based mediation platform with a competitive commercial model, and we look to develop long-term strategic relationships with Service Providers. With guided and frictionless onboarding, we make sure you as a Service Provider get to the market quickly and effortlessly. ## Accelerate your Go-to-Market with Carrier Automate **Self-build** ​ 9-18 months of development. Incurring significant cost, diversion of development resources and potential for missed revenue and loss of competitive advantage. **Carrier Automate** ​​ 6-8 weeks of fast-track onboarding. Quick and simple deployment, accelerated go-to-market and the creation of strategic competitive advantage, all at a fraction of the cost of 'self-build' ## Our simple approach to get you moving quickly Connect, launch and scale with us. ![plug-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/plug-regular.svg) ### Connect We do the leg work to get you up to speed quickly and guide you through a frictionless onboarding process. ![rocket-launch-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/rocket-launch-regular.svg) ### Launch Backed by proactive and experienced teams, we accelerate your G2M, whilst future proofing your service. ![display-chart-up-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/display-chart-up-regular.svg) ### Scale You're in safe hands, with our simple platform and solid infrastructure, the service will scale as you grow. ![puzzel](https://www.dstny.com/hs-fs/hubfs/Illustrations/puzzel.png?width=600&name=puzzel.png) ## Connect Simple, quick and guided onboarding We [...truncated] - [Expand Your Service Provider Offering | Reach New Markets with Dstny](https://www.dstny.com/products): Dstny deliver an ecosystem of products to help service providers broaden their proposition and reach new profitable markets. ![orange-raincoat-woman-headphones-bike](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/orange-raincoat-woman-headphones-bike.jpg?width=1500&name=orange-raincoat-woman-headphones-bike.jpg) # Products Dstny delivers an ecosystem of products to help service providers broaden their proposition and reach new markets. [Book a call](https://www.dstny.com/book-a-call) ## Browse our products Dstny offers a range of products within an ecosystem designed to assist service providers in expanding their offerings and accessing new markets. [ ![call2teams](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/call2teams.svg) ### Call2Teams ](https://www.dstny.com/call2teams-home)[ ![carrier-automate-teams](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/carrier-automate-teams.svg) ### Carrier Automate ](https://www.dstny.com/products/carrier-automate)[ ![Converege](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/Converege.svg) ### Converge ](https://www.dstny.com/products/converge)[ ![UCaaS](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/UCaaS.svg) ### UCaaS ](https://www.dstny.com/products/ucaas) ![digital-enablers-3screens](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/digital-enablers-3screens.png?width=600&name=digital-enablers-3screens.png) ## Digital enablers The Dstny Digital Enablers, empowers Service Providers to harmonize, synchronize and integrate Dstny products and solutions [Browse our digital enablers](https://www.dstny.com/products/digital-enablers) ## We understand your needs With our extensive experience catering to a diverse range of providers, including **MNOs, MVNOs, UCaaS providers, Application Providers**, and Distributors, we have gained deep insights into your specific audiences, the unique challenges you encounter, and the critical factors for both retaining your current customer base and successfully venturing into new markets. In addition to our ecosystem of products, we offer **tailored solutions** addressing prevalent market demands. Our focus areas encompass seamless Teams integrations, advanced Cloud Communication and Collaboration, robust Analytics and data-analysis tools, superior CX and AI capabilities, as well as flexible Hybrid working and mobility solutions. These offerings are designed to empower you with the tools necessary to excel in the ever-evolving telecom landscape. [Who are you](https://www.dstny.com/who-are-you)[Dstny solutions](https://www.dstny.com/solutions) ![Partner-Alliance-badge-web](https://www.dstny.com/hs-fs/hubfs/Illustrations/Partner-Alliance-badge-web.png?width=600&name=Partner-Alliance-badge-web.png) ## Cooperate to innovate Working together to delight customers We believe that cooperation breeds innovation. This is why we created the Dstny Alliance Program, which gives you the opportunity to join a community of like-minded experts looking to enhance the customer experience of a joint solution. [Discover our Alliance Program](https://www.dstny.com/why-dstny/alliance-program) ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=1200&name=Background-form-dstny-blue-gradient.png) ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=800&name=Background-form-dstny-blue-gradient.png) ## Book a demo Want to see our solutions in action? Book a demo today for a tailored consultation with one of our channel experts. - [UCaaS Unified Communications as a Service | Dstny UCaaS](https://www.dstny.com/products/ucaas): Increase scalability and flexibility with UCaaS - Unified Communications as a Service. Dstny UCaaS for communication, collaboration, and CX. You're currently viewing content for **Service Providers** # UCaaS Unified Communications as a Service to increase scalability and flexibility. [Book a call](https://www.dstny.com/book-a-call) ![UCaaS](https://www.dstny.com/hs-fs/hubfs/Products/UCaaS/UCaaS.png?width=600&name=UCaaS.png) ![connectme-login-screen](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/connectme-login-screen.jpg?width=600&name=connectme-login-screen.jpg) ## Dstny UCaaS Cloud Communications and collaboration platform Scalability, cost savings, flexibility, communication, collaboration, improved customer experience, and integration with other business applications - all at your fingertips. ## What do the **experts** say? ![frost-sullivan-square-1](https://www.dstny.com/hs-fs/hubfs/Logos/frost-sullivan-square-1.jpg?width=300&name=frost-sullivan-square-1.jpg) " Core business requirements live on, but new use cases will drive industry evolution.Different UC capabilities are gaining appeal among organizations of all sizes, industries and world regions, and are creating new levels of competition for communications providers. Frost & Sullivan \- Evaluating Mobile Communications Solutions for the Hybrid Workforce May 2022 ## The Telecoms landscape is changing The move to cloud is accelerating, as is the convergence. ![cloud-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/cloud-regular.svg) ### The move to cloud Big moves from expensive and slow-moving on-premise CapEx heavy solutions, to a cloud, evergreen SaaS OpeX model. ![comment-heart-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/comment-heart-regular.svg) ### Customers expecting more Companies prioritize personalized service, efficient support, and transparent pricing to enhance customer experience. ![gear-complex-code-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/gear-complex-code-regular.svg) ### IT/Telecoms convergence New tech like AI is entering the market together with mobility and BYOD, to become smarter, more efficient, and more personalized. ![work-from-anywhere-woman-laptop](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/work-from-anywhere-woman-laptop.png?width=600&name=work-from-anywhere-woman-laptop.png) ## The rise of communication and collaboration The expectations of both users and businesses are evolving which is creating a market shift. Workforces expect to have a hybrid workplace with true mobility. Users also prefer a familiar, simple, and intuitive that enables efficient task completion. And Service Providers, on their hand, need agility in their products so that they can adjust to market changes. ## Key considerations when looking at a UC platform ## Branding Is branding an important part of your proposition? Do you want to sell products and solutions as you own, in your own brand? Or is co-branding what you want? The Dstny products are completely customizable so that Service Providers can brand them to their specific needs. ## Mobile first New mobile opportunities are emerging, and companies need to move with these growing trends of mobility. With an FMC proposition, end-users will get native calling capabilities and companies can save on cost with a Bring Your Own Device (BYOD) strategy. ## Systems Consider having a platform that 'plays well with others'. Integrations such as CRM integrations, Analytics and Omnichannel will create resilience and scalability. ## Innovation Having a platform provider with a development roadmap that aligns to market drivers is of big importance. We deliver fast way to new innovations while, at the same time, establishing a relationship with our Service Providers. ## Time to market Consider the time to market the UC provider can help you deliver. How fast do you need to reach your market with your services? It is equally important to work with a platform provider that has a roadmap build to serve the market [...truncated] - [CRM Connect | Seamlessly Integrate Multiple CRM Systems](https://www.dstny.com/products/crm-connect): Connect several CRM systems to the Dstny Platform which displays customer information in a pop-up window in the browser. # CRM-Connect Integrate multiple CRM systems seamlessly with the Dstny Platform to enable a user-friendly pop-up window within the browser. [Book a call](https://www.dstny.com/book-a-call) ![CRM-connect](https://www.dstny.com/hs-fs/hubfs/Products/CRM%20Connect/CRM-connect.png?width=600&name=CRM-connect.png) ![digitalize](https://www.dstny.com/hs-fs/hubfs/Illustrations/digitalize.webp?width=600&name=digitalize.webp) ## Empower customers to drive efficiency Connect several CRM systems to the Dstny Platform which displays customer information in a pop-up window in the browser. In this widget, the user will get important information about the callee such as, name, number, company, ongoing tickets and when they last where in contact with the customer. ## Value for service providers, end customers and end users​ ![display-chart-up-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/display-chart-up-regular.svg) ### Service providers​ Simple yet effective addition to the product portfolio, creating a value-adding up-sell to customers in the business integrations sector. ![store-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/store-regular.svg) ### End customers​ Key systems/software integration to help maximize business efficiency and effectiveness leading to improved customer satisfaction. ![thumbs-up-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/thumbs-up-regular.svg) ### End users​ Improve customer visibility and streamline workflows - especially within operations and commercial management. ![CRM-connect](https://www.dstny.com/hs-fs/hubfs/Illustrations/CRM-connect.png?width=600&name=CRM-connect.png) ## Customize your product CRM Connect is a customizable product that can be tailored to individual business needs. Create new CRM integrations, on top of our existing portfolio. And for the end customer, providers can customize what information and actions that will appear in the widget. ## Off the shelf integrations We provide a portfolio of ready-made CRM integrations, ready for you to provide to your market. ![Pipedrive_Logo](https://www.dstny.com/hs-fs/hubfs/Logos/Pipedrive_Logo.png?width=200&name=Pipedrive_Logo.png) ![zoho-logo](https://www.dstny.com/hs-fs/hubfs/Logos/zoho-logo.png?width=200&name=zoho-logo.png) ![Zendesk_logo_](https://www.dstny.com/hs-fs/hubfs/Logos/Zendesk_logo_.png?width=200&name=Zendesk_logo_.png) ![Exact-Online](https://www.dstny.com/hs-fs/hubfs/Logos/Exact-Online.png?width=200&name=Exact-Online.png) ![Topdesk](https://www.dstny.com/hs-fs/hubfs/Logos/Topdesk.png?width=200&name=Topdesk.png) ![Efficy-logo.svg-1](https://www.dstny.com/hs-fs/hubfs/Logos/Efficy-logo.svg-1.png?width=200&name=Efficy-logo.svg-1.png) ![AfasSoftware-Logo-Official](https://www.dstny.com/hs-fs/hubfs/Logos/AfasSoftware-Logo-Official.png?width=200&name=AfasSoftware-Logo-Official.png) ![HubSpot_Logo](https://www.dstny.com/hs-fs/hubfs/Logos/HubSpot_Logo.png?width=200&name=HubSpot_Logo.png) ![limecrm](https://www.dstny.com/hs-fs/hubfs/Logos/limecrm.png?width=200&name=limecrm.png) ![limeGO-logtype01-400x311](https://www.dstny.com/hs-fs/hubfs/Logos/limeGO-logtype01-400x311.png?width=200&name=limeGO-logtype01-400x311.png) ![Salesforce Logo](https://www.dstny.com/hs-fs/hubfs/Logos/Salesforce%20Logo.png?width=200&name=Salesforce%20Logo.png) ![superoffice](https://www.dstny.com/hs-fs/hubfs/Logos/superoffice.png?width=200&name=superoffice.png) ![freshsales](https://www.dstny.com/hs-fs/hubfs/Logos/freshsales.png?width=200&name=freshsales.png) ![odoo.svg](https://www.dstny.com/hs-fs/hubfs/Logos/odoo.svg.png?width=200&name=odoo.svg.png) ![upsales-logo](https://www.dstny.com/hs-fs/hubfs/Logos/upsales-logo.png?width=200&name=upsales-logo.png) ![Secufrity_privacy](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Secufrity_privacy.jpg?width=600&name=Secufrity_privacy.jpg) ## Improved customer service CRM Connect streamlines and enhances [...truncated] - [Get expert Analytics Support for Service Providers | Dstny Analytics](https://www.dstny.com/products/analytics-support): Get expert analytics support for Service Providers from Dstny Analytics. Contact us to explore how we can help. # Need Analytics support? ## We are here to help You are welcome to call us, email us or fill in the form below, and we will help you as soon as possible. ![envelope-open-text-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/envelope-open-text-regular.svg) ### Email analytics-support@dstny.com ![phone-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/phone-regular.svg) ### Phone +46 (0)21 38 30 32 ![clock-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/clock-regular.svg) ### Open 8am - 5pm (CET) ![searchlight](https://www.dstny.com/hs-fs/hubfs/Illustrations/searchlight.png?width=1200&name=searchlight.png) ![searchlight](https://www.dstny.com/hs-fs/hubfs/Illustrations/searchlight.png?width=800&name=searchlight.png) ## Book a call Want to know more about the Dstny ecosystem and what it can do for your market proposition? Fill in the form and we will contact you shortly. - [Boost Your B2B Growth with Dstny Converge's FMC Product | Dstny](https://www.dstny.com/products/converge): With Dstny Converge, Service Providers can meet the market needs for a mobile-first solution. Let your end-users fixed and mobile extensions work as one. # Dstny Converge Accelerate your B2B growth with Dstny's FMC product; Converge. [Book a call](https://www.dstny.com/book-a-call) ![analytics-reports](https://www.dstny.com/hs-fs/hubfs/Products/Analytics/analytics-reports.png?width=600&name=analytics-reports.png) ![FMC-Converge](https://www.dstny.com/hs-fs/hubfs/Products/Converge/FMC-Converge.png?width=600&name=FMC-Converge.png) ## True native mobility Fixed Mobile Convergence With Dstny Converge, Service Providers can meet the market needs for a mobile-first solution. Let your end-users fixed and mobile extensions work as a single unit, making their entire PBX available from anywhere through the mobile phone. ## Benefits of FMC for Service Providers ![D4SP](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/D4SP.svg) ### Increased value Early adoption is critical to maximize the value addition ![SSO](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/SSO.svg) ### Expand proposition Meet existing and future RFP demand by expanding your core proposition ![like](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/like.svg) ### Delight customers Quick enablement through self-service without complicated airtime packages ![AdobeStock_234634534_webb](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/AdobeStock_234634534_webb.jpg?width=600&name=AdobeStock_234634534_webb.jpg) ## FMC for MvNOs and UCaaS With FMC, MvNOs can expand their Total Addressable Market by providing subscriber increase and uplift APRU by to 50%. It will broaden the existing proposition and can help increase partner driven sales. ![Businessman_airport](https://www.dstny.com/hs-fs/hubfs/Businessman_airport.jpg?width=600&name=Businessman_airport.jpg) ## No mobile operator - no problem Dstny offers integrated eSIM functionality With Dstny Converge and Tango Networks, UCaaS providers can rapidly expand their product portfolio and deliver seamless mobility - without the complexity of IMS integration or significant upfront investment. Our bundled offering enables UCaaS providers without a mobile operator partnership to leverage eSIM capabilities in 39 countries - unlocking true mobility. [Learn more](https://www.dstny.com/press/announcing-strategic-collaboration-with-tango-networks) ## What Dstny Converge delivers ![premium-attendant](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/premium-attendant.svg) ### UCaaS and PBX agnostics The user extension on any UCaaS and PBX can be accessed using the standard registration method, which is available natively on mobile devices and provides end-users with all the standard telephony and PBX features. ![smart_cloud](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/smart_cloud.svg) ### Global Cloud Service Our platform can achieve global scalability and international data segregation by utilizing either public or private cloud infrastructure, which allows for elasticity and adaptability to changing demands. ![App_ios](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/App_ios.svg) ### MvNO Agnostic By initially integrating with an M(v)NO using a SIP trunk, our solution can be seamlessly integrated without the need for complex IMS integrations, which can significantly reduce time-to-market. ![Mobile-first-dstny_app](https://www.dstny.com/hs-fs/hubfs/Products/Mobile%20app/Mobile-first-dstny_app.png?width=600&name=Mobile-first-dstny_app.png) ## What is FMC? Fixed Mobile Convergence Without FMC, a user would have a work landline number and a second mobile number so they can be reached when they are away from the office. If someone tries to reach them, then they would probably phone the office number first then need to call separately on a mobile number, and others in the office would have no idea if they were on a mobile call. With FMC, a user has a single work number, that's connected through business communications [...truncated] ## Customer stories - [DAK customer case study with Dstny UCaaS](https://www.dstny.com/customer-stories/dak-with-dstny-ucaas): With Dstny UCaaS, AAE successfully modernized its communications without disruptions and at a lower cost than its previous system. The ICT team now manages telephony requests efficiently, with strong # DAK customer case study with Dstny UCaaS ![](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/dak-logo.png?width=300&name=dak-logo.png) ## Strong collaboration between DAK & Dstny improved customer reachability and internal efficiency. ## Needed a new solution to keep up with good reputation DAK Intermediairscollectief, a service provider in insurance, mortgages, and mobility, manages over 1,500 partner offices and receives more than 1,500 calls per week. With the phase-out of Skype for Business, DAK needed a new solution that could maintain their reputation for excellent accessibility, integrate with Teams for internal collaboration, and provide analytics to continually improve customer service. ## DAK unified external and internal communications with Dstny Ucaas ### Challenge DAK Intermediairscollectief serves as a service provider for financial intermediaries, offering solutions in insurance, mortgages, and mobility. Their core strength is accessibility: quick, personal customer service delivered by phone. With 1,500 partner offices and a client base that often prefers calling directly, maintaining reliable telephony was crucial. When Microsoft discontinued Skype for Business, DAK's existing system could no longer support their needs. They needed a solution that: - Integrated smoothly with Microsoft Teams (used internally) - Supported heavy call volumes with flexibility and reliability - Allowed self-management of users, call groups, and schedules - Delivered analytics to monitor performance and service levels ### **Solution** After exploring options, DAK selected **Dstny UCaaS** as the best fit. The decision was based on flexibility, technical reliability, and the ability to empower staff with self-service features. > _"We receive more than 1,500 calls a week, and good accessibility is our USP. With Dstny UCaaS, we can maintain that promise while integrating with the way we already work."_ > - Mark van Oppel, ICT Director, DAK The implementation process involved Dstny engineers mapping the existing telephony setup, analyzing call flows, and designing the migration plan. A dedicated Teams chat ensured close collaboration, fast feedback, and quick problem resolution during rollout. Dstny UCaaS provided staff with tools to create call groups, link numbers, and adjust schedules independently. Meanwhile, **Dstny Analytics** offered detailed insights into call volumes, answered/missed calls, and service levels, helping DAK continuously refine its customer contact processes. > _"The advantage is that as users we can configure a lot ourselves - from call groups to schedules. And if we run into issues, Dstny experts are there right away."_ > - Jis van Wijk, IT Staff, DAK ### Results With Dstny UCaaS, DAK achieved: - **Seamless external calling** alongside Microsoft Teams internal communication - **Improved flexibility** with user-managed call groups and schedules - **Greater insight** into customer contact with detailed analytics - **Strong support** during and after migration with open communication channels - **Sustained customer accessibility**, handling more than 1,500 calls per week efficiently > _"Dstny thought along with us every step of the way. Their solution is flexible, reliable, and helps us deliver on our promise of being always reachable."_ > - Mark van Oppel, ICT Director, DAK ![DAK-Dstny-Cutsomer-Case-3](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/DAK-Dstny-Cutsomer-Case-3.jpg?width=400&name=DAK-Dstny-Cutsomer-Case-3.jpg) ![DAK-Dstny-Cutsomer-Case-4](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/DAK-Dstny-Cutsomer-Case-4.jpg?width=400&name=DAK-Dstny-Cutsomer-Case-4.jpg) ![DAK-Dstny-Cutsomer-Case-2](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/DAK-Dstny-Cutsomer-Case-2.jpg?width=400&name=DAK-Dstny-Cutsomer-Case-2.jpg) [...truncated] - [Wallmans](https://www.dstny.com/customer-stories/wallmans): Wallmans partners with Dstny to enhance customer service efficiency with a flexible, user-friendly telephony solution, ensuring exceptional call quality and seamless communication. # Wallmans ![](https://www.dstny.com/hs-fs/hubfs/Logos/wallmans-logo-transparant-sort.png?width=300&name=wallmans-logo-transparant-sort.png) ## **Wallmans found a flexible and practical solution with Dstny** ![wallmans-circus-denmark-dstny](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/Customer%20Stories/wallmans-circus-denmark-dstny.jpg?width=600&name=wallmans-circus-denmark-dstny.jpg) ## Flexibility and a solution-oriented business partner Wallman's, a leading player within the Scandinavian experience industry, selected Dstny as their provider as they wanted flexibility and a solution-oriented business partner for communications and network. ## A straightforward, user-friendly solution Driven by the need for a straightforward, user-friendly solution that could support their **commitment to exceptional customer service**, Wallmans chose Dstny as their telephony provider. This decision was influenced by their desire to enhance service efficiency and respond swiftly to customer inquiries, especially within their customer service center. By implementing Dstny's telephony solution, Wallmans aimed to streamline communication, allowing their team to focus on delivering an outstanding customer experience. Issues like poor call sound quality, missing caller ID when transferring calls, and slow response times for service and support were key limitations that Wallmans wanted to eliminate when selecting a new telecommunications provider. ## Four components that are key for Wallmans ![Icon chart](https://www.dstny.com/hubfs/Icons/Orange%20icons/chart-network-regular.svg) ### Smart call flow Wallmans needed a smart call flow that is tailored to their specific needs. ![Icon thumbs-up](https://www.dstny.com/hubfs/Icons/Orange%20icons/thumbs-up-regular.svg) ### Connecting clients Personal switching capabilities for faster handling of calls. ![Icon gem](https://www.dstny.com/hubfs/Icons/Orange%20icons/gem-regular.svg) ### Agent functionality Enhanced features for efficient call handling and comprehensive analytics for performance insights. ![Icon stack](https://www.dstny.com/hubfs/Icons/Orange%20icons/layer-group-regular.svg) ### 4G mobile failover Secondary data line for continuity in case the primary fixed connection experiences temporary downtime. ![Wallmans stage cirkussalen - Dstny](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/Customer%20Stories/cirkussalen-Wallmans-dstny-2-web.jpg?width=600&name=cirkussalen-Wallmans-dstny-2-web.jpg) ## Top priority Efficient handling of telephone inquiries Wallmans chose Dstny's Connect telephony solution with a dedicated MPLS network, ensuring dedicated bandwidth (QoS) for calls. From the first day, this setup significantly improved call quality. Dstny also implemented VIP queues in the call flow to prioritize important business partners, allowing them quicker access. Additionally, a queue callback feature now lets customers request a callback if wait times are long. ![wallmans-logo-sort](https://www.dstny.com/hs-fs/hubfs/Logos/wallmans-logo-sort.png?width=300&name=wallmans-logo-sort.png) " The decision was influenced by their desire to enhance service efficiency and respond swiftly to customer inquiries, especially within their customer service center. ![Wallmans Cirkussalen Dstny](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/Customer%20Stories/cirkussalen-Wallmans-dstny-web.jpg?width=600&name=cirkussalen-Wallmans-dstny-web.jpg) ## A dedicated contact team At the start of the collaboration, Dstny dedicated a contact team was assigned to Wallmans, offering direct support from people familiar with their setup. This structure allowed Wallmans to resolve issues and adapt to new needs promptly, without lengthy waits or unnecessary redirection. For instance, when construction work at Axeltorv disrupted Wallmans' internet connection, Dstny swiftly provided a 4G mobile backup connection. This backup ensures seamless [...truncated] - [Customer Stories](https://www.dstny.com/customer-stories): Explore how Dstny's solutions enhance collaboration, streamline operations, and improve customer experiences for businesses, including DAK, AAE, and Decathlon. # Customer Stories [ ![DAK customer case study with Dstny UCaaS](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/DAK-Dstny-Cutsomer-Case-3.jpg?width=400&name=DAK-Dstny-Cutsomer-Case-3.jpg) ### DAK customer case study with Dstny UCaaS Strong collaboration between DAK & Dstny improved customer reachability and internal efficiency. ![null](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/dak-logo.png?width=150&name=dak-logo.png) ](https://www.dstny.com/customer-stories/dak-with-dstny-ucaas) [ ![AAE customer case study with Dstny UCaaS](https://www.dstny.com/hs-fs/hubfs/AAE-Dstny-Customer-Case-2.jpg?width=400&name=AAE-Dstny-Customer-Case-2.jpg) ### AAE customer case study with Dstny UCaaS Dstny UCaaS enabled AAE to transition quickly and without disruptions ![null](https://www.dstny.com/hubfs/aae%201.svg) ](https://www.dstny.com/customer-stories/aae-customer-case-study-with-dstny-ucaas) [ ![Wallmans](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/Customer%20Stories/cirkussalen-Wallmans-dstny-2-web.jpg?width=400&name=cirkussalen-Wallmans-dstny-2-web.jpg) ### Wallmans Wallmans found a flexible and practical solution with Dstny ![null](https://www.dstny.com/hs-fs/hubfs/Logos/wallmans-logo-transparant-sort.png?width=150&name=wallmans-logo-transparant-sort.png) ](https://www.dstny.com/customer-stories/wallmans) [ ![Mansjouren](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/Mansjouren_Dstny.jpg?width=400&name=Mansjouren_Dstny.jpg) ### Mansjouren Providing Men in Need with Flexibility and Mobile Support Founded in 1987, Mansjouren Stockholm is a dedicated... ![null](https://www.dstny.com/hs-fs/hubfs/Mansjouren-logo.png?width=150&name=Mansjouren-logo.png) ](https://www.dstny.com/customer-stories/mansjouren) [ ![Svanströms El & VVS](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/Svanstr%C3%B6ms_dstny.png?width=400&name=Svanstr%C3%B6ms_dstny.png) ### Svanströms El & VVS Increasing employees mobility and availability with FMC - Svanströms El & VVS In the fast-paced world of today,... ![null](https://www.dstny.com/hs-fs/hubfs/Logos/svanstr%C3%B6ms-el-vvs.webp?width=150&name=svanstr%C3%B6ms-el-vvs.webp) ](https://www.dstny.com/customer-stories/svanströms-el-vvs) [ ![Decathlon Belgium](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/decathlon-customer-case-scaled-1.jpg?width=400&name=decathlon-customer-case-scaled-1.jpg) ### Decathlon Belgium Streamlining Operations and Enhancing Customer Experience: How Decathlon Belgium Replaced DECT with Dstny's FMC... ![null](https://www.dstny.com/hs-fs/hubfs/Logos/Decathlon_Logo.png?width=150&name=Decathlon_Logo.png) ](https://www.dstny.com/customer-stories/decathlon-belgium) [ ![Standaard Boekhandel](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/standaard-boekhandel_dstny-1.jpg?width=400&name=standaard-boekhandel_dstny-1.jpg) ### Standaard Boekhandel How FMC and Cloud Communications helped communication and operational efficiency Standaard Boekhandel, a venerable... ![null](https://www.dstny.com/hs-fs/hubfs/Logos/Standaard_Boekhandel_logo_horizontaal.png?width=150&name=Standaard_Boekhandel_logo_horizontaal.png) ](https://www.dstny.com/customer-stories/standaard-boekhandel) - [Svanströms El & VVS](https://www.dstny.com/customer-stories/svanstr%C3%B6ms-el-vvs): Increasing employees mobility and availability with FMC - Svanströms El & VVS # Svanströms El & VVS ![](https://www.dstny.com/hs-fs/hubfs/Logos/svanstr%C3%B6ms-el-vvs.webp?width=300&name=svanstr%C3%B6ms-el-vvs.webp) ## Increasing employees mobility and availability with FMC - Svanströms El & VVS In the fast-paced world of today, businesses that strive to be available round the clock require a mobile solution to meet the needs of their customers. Svanströms El & VVS, a Stockholm-based company founded in 2003, stands out as one of the few companies that offer a 24/7 service, addressing various electricity, heat, ventilation, and plumbing issues. Håkan Svanström, the operations manager at Svanströms, recalls, "Our phones rang constantly, and although I could manage to work while answering calls, I soon realized that it was overwhelming. I was concerned that we might be losing customers who couldn't get through. I knew we had to find a solution to this problem." Their customer base rages from private projects to multi-million Euro contracts. Svanströms average on 6000 jobs per year and 1500 emergency call outs where they aim to be on-site within an hour. ![Svanströms_dstny](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/Svanstr%C3%B6ms_dstny.png?width=600&name=Svanstr%C3%B6ms_dstny.png) ## Managing a High Volume of Incoming Calls The challenge Being among the select few companies in Stockholm that provide 24/7 service for electricity, heating, ventilation, and plumbing issues meant that Svanströms was inundated with calls day and night, seven days a week. They had dedicated plumbers and electricians working in the field, requiring constant availability. Initially, Håkan handled most of the incoming calls himself, wearing a headset to juggle work and phone calls. However, this approach began to pose challenges. For Håkan, efficiency suffered when working and managing the phone simultaneously. For customers in dire need of immediate assistance, waiting in line was not an option. It became evident that a mobile PBX solution was essential to address this growing issue. Håkan emphasizes, "**Without an FMC PBX solution, it would have been impossible for us** to continue. We often deal with contract customers facing urgent issues like water pouring out, and in such cases, immediate contact is vital. Customers cannot afford to wait for 30 minutes when their basement is flooding." John Ahlgren, account manager at Dstny Sweden, recalls that the primary challenge faced by Svanströms was dropped calls, especially incoming calls from new customers and orders from existing ones. Having a mobile workforce, Svanströms needed to have more people manning the company number, making sure customers got through quickly. ![FMC-natively mobile](https://www.dstny.com/hs-fs/hubfs/Products/Converge/FMC-natively%20mobile.png?width=600&name=FMC-natively%20mobile.png) ## A Work-From-Anywhere Mobile Solution The solution The answer to Svanströms' communication conundrum was Dstny's cloud based phone system and Fixed-Mobile Convergence (FMC) product. This innovative solution allowed Svanströms' staff to take their phone system with them, and be reachable regardless of if the customer was calling on a mobile number, landline number, or group number. With features like Automatic Call Distribution Groups (ACD Groups) and number prioritization, Svanströms could effectively manage their phone lines, ensuring that customers in urgent need were connected promptly and in the correct order. The solution also enabled them to honor agreements and Service Level Agreements (SLAs), prioritizing critical cases and dedicated customers. ## What does the **customer** say... ![portrait_siluette-01](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-01.png?width=300&name=portrait_siluette-01.png) " Our team has complete confidence in the Dstny products we use; they always work flawlessly. Since we also provide on-duty services for emergencies, we understand the critical importance of rapid [...truncated] - [Standaard Boekhandel](https://www.dstny.com/customer-stories/standaard-boekhandel): Standaard Boekhandel - How FMC and Cloud Communications helped communication and operational efficiency. # Standaard Boekhandel ![](https://www.dstny.com/hs-fs/hubfs/Logos/Standaard_Boekhandel_logo_horizontaal.png?width=300&name=Standaard_Boekhandel_logo_horizontaal.png) ## How FMC and Cloud Communications helped communication and operational efficiency Standaard Boekhandel, a venerable institution with a rich heritage spanning over a century, has been a steadfast purveyor of culture, education, creativity, and leisure to its patrons. With an extensive network of more than 200 bookstores spread across Belgium and a dedicated workforce of nearly 300 employees, Standaard Boekhandel has carved a niche for itself in the world of literature and knowledge dissemination. Since 2018, Standaard Boekhandel has been a valued partner of Dstny, initially leveraging their local internet services, MPLS, and cloud infrastructure. However, it was the winds of digital transformation sweeping through the corporate landscape in 2020 that prompted Standaard Boekhandel to further enhance its collaboration with Dstny, ushering in a new era of streamlined business communication and operational efficiency. ![portrait_siluette-01](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-01.png?width=300&name=portrait_siluette-01.png) " Dstny's solution enables our colleagues to collaborate at full speed in a simple and efficient manner, allowing us to provide our customers with the high-quality service they deserve. Kjartan Heynderick - CIO Standaard Boekhandel ## The challenge - Inefficiencies and Limited Visibility on Employee Availability Before transitioning to the Dstny cloud system, Standaard Boekhandel grappled with a multitude of communication challenges. Their landline telephony infrastructure relied on a physical Private Branch Exchange (PBX), situated at two separate locations. Making even minor adjustments to this system was an arduous process, necessitating individual requests and on-site implementation by the PBX provider. This not only proved highly ineffective but also left Standaard Boekhandel overly dependent on their vendor. In addition, mobile telephony services were sourced from another provider, leading to cumbersome management of subscriptions, termination of old plans, and the procurement of new ones. However, one of the most vexing issues was the lack of transparency in employee availability. If an employee was engaged in a landline call, it did not impact their availability on their mobile number, and vice versa. This disconnect often led to missed calls and frustrated customers or colleagues. Moreover, seamlessly transferring calls between mobile and landline numbers was an elusive goal. While these challenges had lingered for some time, they became even more apparent with the growing demand for hybrid working solutions. ![Sales_solutions](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Sales_solutions.jpg?width=600&name=Sales_solutions.jpg) ## Embracing Cloud-Based Mobility with Fixed Mobile Convergence (FMC) The Solution As the need for digitalization and hybrid work environments gained prominence in August 2020, Standaard Boekhandel embarked on a comprehensive review of its business communication strategies. The objective was clear: optimize communication management, enhance customer accessibility, and future-proof the organization. In their quest for the perfect solution, Standaard Boekhandel found a natural partner in Dstny, a provider they had already been working with for other services. Leveraging Dstny Core and Dstny Converge, Standaard Boekhandel introduced a cloud-based communication framework that seamlessly connected all their employees. This all-in-one solution is accessible through mobile phones, computers, or desk phones. It retained all the functionalities of their previous fixed PBX system, but also ensuring that mobile and landline numbers were intricately connected. This means that the correct line state and presence is displayed, irrespective of [...truncated] - [AAE customer case study with Dstny UCaaS](https://www.dstny.com/customer-stories/aae-customer-case-study-with-dstny-ucaas): With Dstny UCaaS, AAE successfully modernized its communications without disruptions and at a lower cost than its previous system. The ICT team now manages telephony requests efficiently, with strong # AAE customer case study with Dstny UCaaS ![](https://www.dstny.com/hubfs/aae%201.svg) ## Dstny UCaaS enabled AAE to ## transition quickly and without disruptions ## Driving Efficiency Through Innovation: AAE Engineers a Mobile-First Future with Dstny UCaaS AAE, a high-tech machine builder with over 550 employees, needed to modernize its outdated telephony system. The company required a flexible, future-proof solution that could integrate fixed-mobile communication, reduce costs, and support a mobile-first workforce while keeping operations smooth and secure. ## AAE Gains Flexibility, Simplicity, and Cost Savings ### Challenge AAE's existing telephony system had become outdated and costly. With over 550 employees, the company needed a modern, mobile-first solution that integrated fixed and mobile communications while ensuring smooth ICT operations. ### **Solution** With Dstny UCaaS, AAE transitioned seamlessly to a mobile-first communication system. The migration was fast, disruption-free, and cost-effective. Employees benefit from easy-to-use tools, on-site training, and a mobile app that enhances flexibility. The ICT team now handles requests efficiently with strong support from Dstny, resulting in high user adoption and satisfaction. ### Results Dstny UCaaS enabled AAE to transition quickly and without disruptions. The solution reduced costs, simplified communication through mobile apps and training, and improved efficiency for both employees and the ICT team. ![Zonder titel (430 x 158 px) (6)](https://www.dstny.com/hs-fs/hubfs/Zonder%20titel%20(430%20x%20158%20px)%20(6).png?width=400&name=Zonder%20titel%20(430%20x%20158%20px)%20(6).png) ![AAE-Dstny-Customer-Case-1](https://www.dstny.com/hs-fs/hubfs/AAE-Dstny-Customer-Case-1.jpg?width=400&name=AAE-Dstny-Customer-Case-1.jpg) ![AAE-Dstny-Customer-Case-2](https://www.dstny.com/hs-fs/hubfs/AAE-Dstny-Customer-Case-2.jpg?width=400&name=AAE-Dstny-Customer-Case-2.jpg) ![Customer case with AAE and Dstny](https://www.dstny.com/hs-fs/hubfs/Customer%20Stories/AAE-Dstny-Customer-Case-3.jpg?width=400&name=AAE-Dstny-Customer-Case-3.jpg) ## The application is straight forward to use AAE turned to Dstny, already a trusted partner, to explore a new unified communications solution. After reviewing its options, AAE chose **Dstny UCaaS** because it provided the right mix of cost efficiency, mobile-first functionality, and dependable support. > _"Our previous solution was outdated, and it was very important that fixed-mobile integration was included. All our employees have mobile phones, and we no longer use desk phones-except at reception. Dstny UCaaS was a cost-effective and modern choice for us."_ > - Bart van Dijk, Team Lead Service & Security, AAE The transition to UCaaS was smooth and disruption-free. Employees received hands-on, on-site training from Dstny as well as access to online video resources. The ICT team benefited from clear communication and fast support whenever new employees needed provisioning or when issues arose. > _"The application is straightforward to use, and the training provided by Dstny made onboarding easy. Support requests, like activating a SIM card or assigning a number, are picked up very quickly by Dstny's team."_ > - Mark Stou, ICT Staff, AAE Key features such as the mobile app allowed employees to easily manage their availability, set their status, and stay connected across devices. This flexibility was especially well-received across the company. ![Illustration depicting a silhouette ](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-02.png?width=300&name=portrait_siluette-02.png) " Partnering with Dstny has transformed our communications. Their UCaaS solution and mobile-first approach have streamlined our operations, reduced costs, and given our employees the flexibility they need to work smarter every day. Bart van Dijk - Team Lead Service & Security, AAE ## For AAE & Dstny UCaaS **550+** [...truncated] - [Decathlon Belgium](https://www.dstny.com/customer-stories/decathlon-belgium): Streamlining Operations and Enhancing Customer Experience: How Decathlon Belgium Replaced DECT with Dstny's FMC Solution # Decathlon Belgium ![](https://www.dstny.com/hs-fs/hubfs/Logos/Decathlon_Logo.png?width=300&name=Decathlon_Logo.png) ## Streamlining Operations and Enhancing Customer Experience: How Decathlon Belgium Replaced DECT with Dstny's FMC Solution Decathlon, a global sporting goods retailer with a vast network of stores across the globe, faced a challenge in optimizing their workforce efficiency and enhancing the in-store customer experience. Seeking to leverage the widespread usage of smartphones among their employees, Decathlon turned to Dstny's FMC (Fixed-Mobile Convergence) solution as a replacement for their existing on-prem DECT phone system. This customer case study explores how Decathlon Belgium successfully implemented the FMC solution, resulting in improved operational efficiency, enhanced security, and a seamless customer experience. ![decathlon-customer-case-scaled-1](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/decathlon-customer-case-scaled-1.jpg?width=600&name=decathlon-customer-case-scaled-1.jpg) ## Decathlon - A Multinational Sporting Goods Retailer Decathlon, founded in France in 1976 by Michael Leclercq, has established itself as a prominent name in the sporting goods industry. With a presence in over 60 countries and 1,600 stores worldwide, Decathlon designs, manufactures, and sells sports equipment and apparel. Their extensive store network spans Europe, China, the United States, with each store designed to provide a superior customer experience. ![deskphone_dstny](https://www.dstny.com/hs-fs/hubfs/Illustrations/deskphone_dstny.png?width=600&name=deskphone_dstny.png) ## The Challenge - Replacing DECT Phones and Empowering Smartphone Usage Decathlon faced a challenge with their existing DECT phone system. Seeking to harness the convenience and widespread adoption of smartphones among their employees, they aimed to integrate these devices with their PBX (Private Branch Exchange) system. The goal was to enhance employee efficiency and accessibility. However, the DECT phones necessitated individual base station deployments per store, resulting in ongoing costs, administrative complexities, and unreliable connectivity due to range limitations and interference. ## The Solution - Leveraging Dstny's FMC Solution Dstny's FMC solution proved to be the ideal alternative for Decathlon's DECT phone system. The existing DECT phones were replaced with a cost-effective FMC solution that capitalized on the readily available mobile network within Decathlon stores. This transition eliminated the need for DECT base stations, significantly reducing costs and simplifying user management. Moreover, by adopting a cloud-based infrastructure in a dedicated environment, Decathlon achieved enhanced security and ensured consistent network quality and availability. _"As our users already performed their day-to-day actions on a smartphone, we wanted them to use this smartphone also like a real wireless phone of the telephony solution"_ says Jérémy Pauliat, IT leader at Decathlon. _"Now they can also use their smartphone to call everyone within the company, to be reachable by others, to manage their presence and status, all without having to pass through the main number at the reception desk, like they had to before."_ ## Key Outcomes and Benefits The implementation of Dstny's FMC solution delivered several key outcomes and benefits for Decathlon Belgium: ![constructor](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/constructor.svg) ### Streamlined Setup and Scalability Compared to the arduous and time-consuming process of DECT setup, FMC significantly accelerated the configuration, SIM provisioning, and device deployment. This newfound efficiency allowed Decathlon to scale their operations with ease. ![distribution_groups](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/distribution_groups.svg) ### Enhanced Reachability and Efficiency Compared to the arduous and [...truncated] - [Mansjouren](https://www.dstny.com/customer-stories/mansjouren): Mansjouren - Providing Men in Need with Flexibility and Mobile Support. # Mansjouren ![](https://www.dstny.com/hs-fs/hubfs/Mansjouren-logo.png?width=300&name=Mansjouren-logo.png) ## **Providing Men in Need with Flexibility and Mobile Support** Founded in 1987, Mansjouren Stockholm is a dedicated non-profit organization committed to offering essential guidance and support to men facing life's diverse challenges. In the bustling city of Stockholm, Mansjouren serves as a trusted ally, fostering personal growth and resilience. They provide men with a listening ear and engaging conversations when they need it most. As of 2022, Mansjouren received approximately 1200 calls on their helpline. Beyond their telephone service, they offer group sessions, individual counseling, and couples therapy within their Stockholm premises. Their goal is to assist as many men as possible, and this is where Dstny products have played a crucial role in achieving that objective. ![walking-man-phone](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/walking-man-phone.png?width=600&name=walking-man-phone.png) ## The callenge Meeting Growing Demands and Finding Dedicated Volunteers Mansjouren faced a challenge in maintaining the mobility and flexibility of their volunteer team. Pelle Hasselgren, the Communications Manager, Volunteer, and Board Member at Mansjouren, explains, "Our volunteers were confined to a specific room with fixed landline phones for answering incoming calls. This setup placed significant demands on our volunteers' daily lives, making it challenging to find individuals who could commit their time." Simultaneously, Mansjouren was experiencing steady growth, leading to an increasing volume of incoming calls. During the COVID-19 pandemic, the demand surged even further, necessitating extended operating hours. ![call_blue](https://www.dstny.com/hs-fs/hubfs/Illustrations/call_blue.png?width=600&name=call_blue.png) ## The Solution A Mobile-First Approach Empowering Volunteers from Anywhere Recognizing the need for modernization, Mansjouren sought a solution that would address these challenges. Dstny's mobile cloud PBX emerged as the perfect fit. Their current setup involves a fixed landline connected to mobile extensions. Volunteers now have three time slots per day to handle calls, and Dstny's product enables them to answer calls from anywhere using a mobile app. ## What does the **customer** say... ![portrait_siluette-01](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-01.png?width=300&name=portrait_siluette-01.png) " We appreciate the app. Previously, our volunteers were confined to a special room with fixed landline phones. With the app's help, volunteers can now take calls from anywhere," says Hasselgren. "Availability and flexibility are two pivotal factors in reaching as many people as possible. Pelle Hasselgren - Communications Manager, Volunteer, and Board Member Mansjouren ## The Result - Expanding Assistance to More Men in Need With the new mobile solution in place, Mansjouren has been able to significantly increase their capacity to help men in need. Finding volunteers has become more accessible. Pelle remarks, "Now, it's relatively easy to recruit volunteers willing to contribute and take calls." Additionally, thanks to the cloud-based PBX, Mansjouren can efficiently organize itself to manage calls from various regions across Sweden. They are currently planning to establish a branch in Malmö, extending their reach to men throughout the country. Pelle aptly notes, "The mobile phone knows no geographical boundaries." Furthermore, the telephony solution plays a pivotal role in providing callers with information about their rights, protection, and available resources. When volunteers identify knowledge gaps regarding legal matters and rights, they can refer callers to law firms or family attorneys with whom Mansjouren have strong connections. This ensures that individuals reaching out to the helpline receive accurate information [...truncated] ## Pages - [Digital enablers](https://www.dstny.com/products/digital-enablers): The Dstny Digital Enablers, empowers Service Providers to harmonize, synchronize and integrate Dstny products and solutions. # Digital enablers We equip Service Providers with the tools to manage, provision, and bill our products. ConnectMe also serves as a central gateway, providing easy access to Dstny products. [Book a call](https://www.dstny.com/book-a-call) ![digital-enablers-3screens](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/digital-enablers-3screens.png?width=600&name=digital-enablers-3screens.png) ## Our digital enablers The Dstny Digital Enablers, empowers Service Providers to harmonize, synchronize and integrate Dstny products and solutions. ![ConnectMe](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/ConnectMe.svg) ### ConnectMe ConnectMe is the single entry-point interface for the end-user to reach the services provided through Dstny. ![SMP](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/SMP.svg) ### SMP Our Service Management Portal is our multi-tier enabler, helping Service Providers, their partners and the end-customers manage users, services and companies, in one interface. [ConnectMe](#ConnectMe)[SMP](#SMP) ![ConnectMe-mobile-laptop](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/ConnectMe-mobile-laptop.png?width=600&name=ConnectMe-mobile-laptop.png) ## ConnectMe Simplifies the lives of the end-users Delight your end-users with one single point of entry to their Dstny Powered products. With a fully brandable interface and meticulous attention to user-friendliness, ConnectMe will not only serve the needs of today, but also the future. ## The benefits of ConnectMe ![palette-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/palette-regular.svg) ### Fully brandable interface Make ConnectMe a seamless part of your proposition, following your brand. ![building-shield-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/building-shield-regular.svg) ### Fast, reliable and secure It runs immediately and is always "on", based on the best cloud-based technology. ![gear-complex-code-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/gear-complex-code-regular.svg) ### Continuous evolution Built for easy integration and brings regular updates, future-proofing your proposition. ![connectme-login-pages-web](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/connectme-login-pages-web.png?width=600&name=connectme-login-pages-web.png) ## Communication made easy Through our interactive communication tools, we bring employees and customers closer together. We are committed to making it easy to interact, share, learn and teach, through the channel you choose to use. That is why we provide Unified Communications as a Service. Our tools are natively mobile-first, locally adaptable, easy to use, and easy to integrate. As a result, we simplify peoples everyday lives. ## Key features of ConnectMe ## Agent view For companies with ACD Groups, it is easy for both agents and supervisors to manage these, in ConnectMe. ## Analytics We have integrated our powerful analytics functionality for end-user admins directly into the ConnectMe interface, revolutionizing the way our users gain valuable insights. ## Calling Handle calls, both inbound and outbound, through the intuitive and WCAG compliant interface. Of course, with high sound quality, regardless of what device is being used. ## Chat With ConnectMe, end-users don't need to use other interfaces to communicate and collaborate with piers. Chat, directly from the interface. ![SMP-dual-screen](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/SMP-dual-screen.png?width=600&name=SMP-dual-screen.png) ## SMP Service Management Portal SMP is our fully brandable, multi-tier portal for handling resellers, end-customer companies and end-users. From this portal, you as a Service Provider can manage the entire Dstny eco-system, in a time-effective and intuitive way. ### The benefits of SMP ### Delivery teams Simplifies [...truncated] - [Actionable Insights with Dstny Analytics | Boost Growth and Efficiency](https://www.dstny.com/products/analytics): An analytics and reporting platform that collects data from multiple communication solutions and presents that data in one unified user experience. # Actionable insights with Analytics An analytics and reporting platform that collects data from multiple communication solutions and presents that data in one unified user experience. [Book a call](https://www.dstny.com/book-a-call) ![analytics-reports](https://www.dstny.com/hs-fs/hubfs/Products/Analytics/analytics-reports.png?width=600&name=analytics-reports.png) ![Analytics-screens-ipad-macbook-imac](https://www.dstny.com/hs-fs/hubfs/Products/Analytics/Analytics-screens-ipad-macbook-imac.png?width=600&name=Analytics-screens-ipad-macbook-imac.png) ## Provide powerful insights Analytics for communication data The Dstny Analytics product enables Service Providers to offer existing and new markets insights regarding internal and external communication. Dstny Analytics collects data from most of the well-known communication solutions on the market and presents that data in an intuitive and user-friendly way. ## What do the **experts say?** ![portrait_siluette-02](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-02.png?width=300&name=portrait_siluette-02.png) " We are surrounded by data but starved for insights. Jay Baer \- Marketing and Customer Experience expert ## Importance of data With an abundance of data, the challenge is how to manage it ![lightbulb-on-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/lightbulb-on-regular.svg) ### Understand Analytics and data brings curiosity and learning. When applied in the right context you can effectively diagnose priorities and actions, which can make a huge difference. ![bell-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/bell-regular.svg) ### Not just a buzz-word Basic data and analytics tools are becoming standard practice in many businesses and tools on the market. You need to be data driven to sustain competitiveness. ![display-chart-up-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/display-chart-up-regular.svg) ### Stay relevant As a Service Provider, you need to be able to provide a sufficiently agile data tooling capabilities to quickly adjust to market changes whenever they happen. ## Key considerations when looking at a Analytics product ## Branding It is important to consider if you want a white label solution so that you can let the product be a native part of your end-user's workflow. The Dstny Analytics product is fully customisable to you brand needs. ## Efficiency Consider how to manage data from different sources and if this is something you want to be able to provide to your customers. Does the product provide the efficiency needed in a complex environment? Is the product compliant and secure? ## Integration Does the product 'play well with others'? Consider the APIs of the analytics product, are they robust, secure, and evergreen? Does it have integration options such as part of a portal, app, BI system or other? ## Future proof Consider if the Analytics product can grow together with your customers. How does the roadmap look and is it aligned with existing and upcoming market needs? Is the product agile enough to keep a high speed of innovation? ## How can you unify your data and quickly get a best-in-class analytics solution on the market? ![Analytics-screen-keyboard](https://www.dstny.com/hs-fs/hubfs/Products/Analytics/Analytics-screen-keyboard.png?width=600&name=Analytics-screen-keyboard.png) ## Dstny Analytics Unlocking data's potential: empowering insight-driven decisions Seamlessly integrate, process and analyse complex data from various sources with our user friendly, scalable solution that empowers businesses to make informed, data-driven decisions. ## One platform - endless possibilities A powerful and scalable solution that adds real value to the portfolio, and empowers the end customer to make decisions based on real insights. One Analytics solution from us can provide insights from multiple platforms, efficiently and [...truncated] - [Products | Call2Teams](https://www.dstny.com/products-call2teams): The market leading choice. For complete and fully native voice integration into Microsoft Teams ![teams-connectconnectme_dstny-2](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/teams-connectconnectme_dstny-2.jpg?width=1500&name=teams-connectconnectme_dstny-2.jpg) # Fully native voice integration into Microsoft Teams [Partner with us](https://www.dstny.com/partner-with-us-call2teams) ## Industry-leading and award-winning ![Cloud award winner 23-24](https://www.dstny.com/hs-fs/hubfs/Awards/cloudawardswinner.png?width=200&name=cloudawardswinner.png) ![UC partner awards 2023](https://www.dstny.com/hs-fs/hubfs/Awards/UCAwards_Dstny.jpg?width=200&name=UCAwards_Dstny.jpg) ![logo_saas_awards_winner_22](https://www.dstny.com/hs-fs/hubfs/Awards/logo_saas_awards_winner_22.png?width=200&name=logo_saas_awards_winner_22.png) ![Best UC vendor ](https://www.dstny.com/hs-fs/hubfs/Awards/best-uc-vendor.jpg?width=200&name=best-uc-vendor.jpg) ![Channel solution of the year](https://www.dstny.com/hs-fs/hubfs/Awards/channel-solution-of-the-year.png?width=200&name=channel-solution-of-the-year.png) ## Our product pathways ### Call2Teams PBX Our DRaaS product, which 'Teams enables' existing PBXs, combining all Teams features with full PBX functionality. [Learn more](https://www.dstny.com/call2teams-for-pbx-call2teams) ### Call2Teams Trunks Our Trunks DRaaS product, which 'voice enables' Teams, incorporating existing phone service provider numbers and minutes into Teams. [Learn more](https://www.dstny.com/call2teams-for-trunks-call2teams) ## Our add-ons ![Icon stack](https://www.dstny.com/hubfs/Icons/Orange%20icons/layer-group-regular.svg) ### Dynamic Emergency Trunk (DET) Our emergency call routing option for PBX and Trunks. [Learn more](https://www.dstny.com/call2teams-det) ![Icon palette](https://www.dstny.com/hubfs/Icons/Orange%20icons/palette-regular.svg) ### Three branding options Allowing you to tailor to your brand and take to market. [Learn more](https://www.dstny.com/call2teams-branding) ## The market leading choice For complete and fully native voice integration into Microsoft Teams. ![application-programming-interface-svg](https://www.dstny.com/hs-fs/hubfs/application-programming-interface-svg.jpg?width=600&name=application-programming-interface-svg.jpg) ## Extensive interoperability Empowering boundless opportunities Multiple PBX and Trunk integrations together with a world-class API offering, empowering boundless opportunities. Extensive API library Global PBX support (over 30 integrations) Multi PBX per customer Over 30 Trunk integrations ![data-computersvg](https://www.dstny.com/hs-fs/hubfs/data-computersvg.jpg?width=600&name=data-computersvg.jpg) ## Enterprise grade Microsoft approved infrastructure On-demand enterprise ready global deployment built on solid Microsoft approved infrastructure. Teams calling policy management High availability, elastic multi-tenancy Fully certified SBC deployment Enterprise grade resilience and geo-redundancy Microsoft Co-sell validated - Silver ISV partner Approved global infrastructure - Azure based architecture **The world's easiest way to voice-enable Teams** ![thumbs up](https://www.dstny.com/hubfs/Icons/White%20icons/thumbs-up-solid-white.svg) Effortless integration and management ![Phone white solid](https://www.dstny.com/hubfs/Icons/White%20icons/Phone_white.svg) Fully native for users whilst maintaining full phone system functionality ![Store icon white](https://www.dstny.com/hubfs/Icons/White%20icons/store-regular-white.svg) Multiple branding options, including white labelling ![network ikon white](https://www.dstny.com/hubfs/Icons/White%20icons/network-wired-regular-white.svg) Multi-tiered subscription management ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=1200&name=Background-form-dstny-blue-gradient.png) [...truncated] - [Track, Analyze, and Optimize Business Data | Dstny Analytics](https://www.dstny.com/solutions/analytics-and-data-analysis): Empower your customers with actionable insights and streamline efficiency through our comprehensive analytics platform. # Analytics and​ Data-analysis Embrace the analytics trend and offer data-driven analysis to your customers. [Book a call](https://www.dstny.com/book-a-call) ![data-points-02](https://www.dstny.com/hs-fs/hubfs/Illustrations/data-points-02.png?width=600&name=data-points-02.png) ![Analytics-screen-keyboard](https://www.dstny.com/hs-fs/hubfs/Products/Analytics/Analytics-screen-keyboard.png?width=600&name=Analytics-screen-keyboard.png) ## Offering a way to track internal data across platforms should be a priority Give customers clarity across all of their data, regardless of the source The ways in which we communicate are becoming more capable and more complex. Businesses are realizing their need for a single solution that helps them understand their internal data. As industries become more data-driven it is crucial for you to give these businesses a way to gather up information and gain actionable insights from it. ![working-with-laptop-mobile](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/working-with-laptop-mobile.jpg?width=600&name=working-with-laptop-mobile.jpg) ## Help businesses understand their communications Clear, simple and accessible analytics provides results An understanding of internal communication is now more important than ever. We can help you provide a modular analytics solution that can draw data from multiple platforms at once. Enable your customers to truly understand how they communicate and in turn give them maximum availability and efficiency, both internally and externally. ## Decision makers don't want to guess anymore Businesses are recognizing the vital role of actionable internal analytics tools. Decision makers now understand the significance of data-driven insights, and you have the opportunity to provide them. With the emergence of new communication solutions and channels in the market, the challenge of tracking and optimizing communication methods has grown significantly. Providing understandable and accessible data is the key to ensuring efficient communication in a rapidly evolving landscape. ## What do the **experts** say? ![portrait_siluette-01](https://www.dstny.com/hs-fs/hubfs/Illustrations/portrait_siluette-01.png?width=300&name=portrait_siluette-01.png) " We are surrounded by data but starved for insights. Jay Baer - Marketing and Customer Experience Expert ## Analytics ****One platform, endless data possibilitites.**** Empower your customers to improve decision making and streamline efficiency, with clear data around business operations. Adding your data into our Analytics platforms brings your customers several ways to interact with their data. Let the customer choose the level of detail to reflect their needs and assist them in finding actionable data, interpreted into their operations​. Our market-leading multi-modular technology excels in real-time and historic data collection, providing a comprehensive 360-degree view of customer communication. This approach not only enhances customer insights but also leverages the scale advantages and cost savings of a unified platform solution. Because Dstny Analytics is multi-modular you can build it your way and tailor the insights you provide. [Read more](https://www.dstny.com/modular-business-data-analytics) ![connectme-login-screen](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/connectme-login-screen.jpg?width=600&name=connectme-login-screen.jpg) ## ConnectMe Get maximum reach of the insights provided from Analytics Experience the power of Analytics seamlessly integrated within ConnectMe; the end user communication and collaboration platform. Access Dstny Analytics directly in the ConnectMe interface. No more switching between platforms - get a quick, comprehensive overview and dive deep into critical data. Elevate your insights and stay ahead in the market. [...truncated] - [Make Hybrid Work](https://www.dstny.com/solutions/make-hybrid-work): Hybrid work is evolving. Learn how companies use Dstny to boost productivity, improve customer service, and achieve real efficiency. ![50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4](https://www.dstny.com/hs-fs/hubfs/Hero%20images/50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4.jpg?width=1500&name=50-50-home-office-woman-tablet-blue-shirt-coffee-cup-dstny-4.jpg) # Make Hybrid Work Wherever life takes you Boost productivity, empower employees, and streamline communication. Discover how high-performing companies are transforming hybrid work into a competitive advantage. [Let's talk](#form)[Get the Hybrid Work Guide](https://www.dstny.com/blog/white-paper-mastering-modern-hybrid-work) ## Hybrid work is evolving Hybrid work has gone from a short-term solution to a long-term reality. But many businesses still struggle to get it right. Disconnected tools, overloaded teams, and inconsistent experiences can hold back performance and progress. ![50-50-woman-laptop-sitting-3](https://www.dstny.com/hs-fs/hubfs/Images/50-50-woman-laptop-sitting-3.jpg?width=600&name=50-50-woman-laptop-sitting-3.jpg) ## The good news? Companies that take a strategic approach to hybrid work are seeing measurable results: **higher employee satisfaction, better customer service, and real operational efficiency**. Dstny can help make hybrid work actually work - for your people, your customers, and your bottom line. ![young-girl-mobile-phone-orange-hoodie](https://www.dstny.com/hs-fs/hubfs/Images/young-girl-mobile-phone-orange-hoodie.jpg?width=600&name=young-girl-mobile-phone-orange-hoodie.jpg) ## Why hybrid work matters Now more than ever Employees today want flexibility. Customers expect faster, more personal service. And businesses need to adapt quickly without compromising performance. A well-designed hybrid work strategy isn't just about where your employees work, it's about how work flows. ## When hybrid work is done right, it leads to ### Enhanced productivity Up to 30% increase in productivity. ### Talent magnet Higher employee retention and engagement. ### Customer experience Faster, more effective customer support. ### Cost savings Lower operational costs through smarter tech use. ![hybrid-worker-man-suit-shirt-laptop](https://www.dstny.com/hs-fs/hubfs/Images/hybrid-worker-man-suit-shirt-laptop.jpg?width=600&name=hybrid-worker-man-suit-shirt-laptop.jpg) ## Become a talent magnet Attract the best wherever they are Today's top talent isn't always local. Hybrid work opens doors to a broader talent pool and helps retain people by offering what they value most-flexibility and work-life balance. **Hybrid work is no longer a challenge to solve. It's an opportunity to lead. ** [Let us show you what's possible](#form) ![man-airport-laptop-suitcase](https://www.dstny.com/hs-fs/hubfs/Images/man-airport-laptop-suitcase.jpg?width=600&name=man-airport-laptop-suitcase.jpg) ## Make work seamless Wherever it happens A smooth employee experience leads to higher engagement, fewer delays, and better output. The key is eliminating digital friction: no more switching between disconnected tools or struggling with outdated systems. Your teams need communication that just works, anywhere, on any device. **What you gain** Streamlined workflows Happier, more productive teams Faster onboarding and fewer IT headaches ![Dstny-UCaaS](https://www.dstny.com/hs-fs/hubfs/Illustrations/Dstny-UCaaS.png?width=600&name=Dstny-UCaaS.png) ## Exceptional service - from anywhere Empower your teams to deliver Slow response times and fragmented tools frustrate both customers and employees. By unifying your communication channels and integrating CRM insights directly into workflows, your team can deliver faster, more personalised support. **What you gain** Quicker resolution times Improved CSAT scores More loyal, satisfied customers ![video-call-mobile-woman](https://www.dstny.com/hs-fs/hubfs/Images/video-call-mobile-woman.jpg?width=600&name=video-call-mobile-woman.jpg) ## Support work that [...truncated] - [Tailored Cloud Solutions to Strengthen Your Business | Dstny](https://www.dstny.com/solutions-for-companies): We know that business needs can differ quite vastly, depending on what country you are in. Explore the products we provide to your local market. ![woman-phone-field-web](https://www.dstny.com/hs-fs/hubfs/Hero%20images/woman-phone-field-web.jpg?width=1500&name=woman-phone-field-web.jpg) # Solutions for companies We know that business needs can differ depending on which country you are operating in. Explore the products we provide to your local market. ![deivery](https://www.dstny.com/hs-fs/hubfs/Illustrations/deivery.png?width=600&name=deivery.png) ## With local expertise We provide tailored solutions for your region At Dstny, we recognize that one-size-rarely-fits-all. This applies in particular to communication and collaboration needs of businesses. We understand that each region, each market, and each community has unique requirements and preferences when it comes to cloud-based solutions. ## Explore your local offering Discover the possibilities with Dstny and experience the power of a globally connected company that understands the importance of local insights. [ ![belgium](https://www.dstny.com/hubfs/Icons/Flags/belgium.svg) ### Belgium Bezoek onze lokale webpagina/Visitez notre page web locale. ](https://www.destiny.be/)[ ![denmark](https://www.dstny.com/hubfs/Icons/Flags/denmark.svg) ### Denmark Besøg vores lokale hjemmeside. ](https://www.dstny.dk/)[ ![france](https://www.dstny.com/hubfs/Icons/Flags/france.svg) ### France Visitez notre page web locale. ](https://www.dstny.fr/)[ ![belgium](https://www.dstny.com/hubfs/Icons/Flags/belgium.svg) ### Germany Besuchen sie unsere lokale webseite. ](https://en.easybell.de/)[ ![netherlands](https://www.dstny.com/hubfs/Icons/Flags/netherlands.svg) ### Netherlands Bezoek onze lokale webpagina. ](https://www.dstny.nl/)[ ![sweden](https://www.dstny.com/hubfs/Icons/Flags/sweden.svg) ### Sweden Besök vår lokala hemsida. ](https://www.dstny.se) ![Work_with_us_dstny_web](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Work_with_us_dstny_web.jpg?width=600&name=Work_with_us_dstny_web.jpg) ## Our local experts are here to guide you Whether you're looking for cloud communication products, collaboration tools, or an advanced ecosystem of services, our local experts are here to guide you. We don't just deliver generic solutions; we tailor our offerings to cater to your precise needs, helping your business thrive in your local market. - [Hybrid Working and Mobility Solutions | Empower Remote Teams](https://www.dstny.com/solutions/hybrid-working): Empower remote teams with hybrid working and mobility solutions. Stay ahead of the curve with the mobile-first Dstny ecosystem. # Hybrid working and mobilty Empower remote teams collaborate and be effective regardless of where they are. [Book a call](https://www.dstny.com/book-a-call) ![walking-man-phone](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/walking-man-phone.png?width=600&name=walking-man-phone.png) ## You need to give businesses the mobility they need in order to remain relevant with the market. ![Woman-working-cafe-laptop-hybrid-smiling](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Woman-working-cafe-laptop-hybrid-smiling.jpg?width=600&name=Woman-working-cafe-laptop-hybrid-smiling.jpg) ## Hybrid working and mobility should be at the forefront of your approach When it comes to hybrid working and mobility, you need to offer a way to bridge the gap between IT and telephony. In doing so you give your audiences ultimate flexibility with the capacity to work from anywhere. ![FMC-natively mobile](https://www.dstny.com/hs-fs/hubfs/Products/Converge/FMC-natively%20mobile.png?width=600&name=FMC-natively%20mobile.png) ## Cater to the needs of tomorrow The need for mobile solutions is rising We live in a multi-UCaaS world. With the Dstny suite you can not only provide both flexibility and mobility, but you can also cater to Teams, Webex and Zoom without having to sacrifice security or compliance. You have to offer what your audiences will want tomorrow, and with the mobile-first nature of the Dstny ecosystem, you can stay ahead of the curve. ## Hybrid working is here to stay As hybrid working became less of a necessity and more of a choice, businesses realized that hybrid models could be used to reduce costs and massively increase employee satisfaction. As the tools that enable hybrid work become more and more advanced, those same businesses are finding it easier, and more advantageous to work outside of the office, leaving the traditional workplace behind. ## What do the **experts** say? ![IBM-research-logo-square](https://www.dstny.com/hs-fs/hubfs/Logos/IBM-research-logo-square.jpg?width=300&name=IBM-research-logo-square.jpg) " Organizations will likely continue adopting new software tools to better manage large-scale transitions of office employees to remote and mobile work. As part of this transition, companies may form strategic relationships with major software and equipment vendors and network service providers to minimize disruptions to infrastructure and services. IBM - 2023 ![Illustration depicting partners](https://www.dstny.com/hs-fs/hubfs/Illustrations/Partner_up.png?width=600&name=Partner_up.png) ## Call2Teams A complete and native voice integration into Teams Call2Teams is an integration that natively bridges the gap between Microsoft Teams and existing telephony infrastructures. With multiple deployment pathways, there are a variety of integration options to choose from, including both PBX and SIP Trunk options. [Read more](https://www.call2teams.com/call2teams-for-pbx/) ![CRM-connect-all-devices](https://www.dstny.com/hs-fs/hubfs/Illustrations/CRM-connect-all-devices.png?width=600&name=CRM-connect-all-devices.png) ## Converge Enable full mobility with Fixed Mobile Convergence The marketplace is mobilizing and the ability to work from anywhere is in demand. With Dstny Converge you can let both fixed and mobile extensions work as a single unit, giving a PBX mobile functionality. With Converge you can leverage the power of mobile innovations such as dual-SIM and BYOD. [Read more](https://www.dstny.com/products/converge) ## Carrier Automate Enabling Service Providers to PSTN enable Teams - simply and at scale. Carrier Automate offers Service Providers an accredited cloud-based end-to-end service that integrates them into Teams using a simplified set of integrations. Carrier Automate is built with world leading API bridging from Dstny and a carrier class voice platform from Ribbon. [Read [...truncated] - [Leverage Cloud for Seamless Communication and Collaboration | Dstny](https://www.dstny.com/solutions/cloud-communication-and-collaboration): Leverage UCaaS and cloud communication to exceed customer needs. Our all-in-one solution is available anywhere, anytime, providing secure services. # Cloud Communications and collaboration Leverage UCaaS, Cloud communication and collaboration to propel your market proposition. [Book a call](https://www.dstny.com/book-a-call) ![sitting-floor-working-woman](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/sitting-floor-working-woman.png?width=600&name=sitting-floor-working-woman.png) ![Work_with_us_dstny_web](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Work_with_us_dstny_web.jpg?width=600&name=Work_with_us_dstny_web.jpg) ## Solutions that are readily available and unified To exceed customer needs, your solution has to be all-in-one and available from anywhere at any time. Gone are the days of having static products and multiple solutions that each provide separate functions. Unified communications have taken over the globe, and you need to be providing cloud-based solutions that tick all the boxes. ## Having a complete solution is a huge differentiator Users don't want to be dealing with multiple interfaces anymore. With the ability to bundle multiple services into one pane of glass, you increase useability and stickiness as you further yourself from your competition. ![digitalize](https://www.dstny.com/hs-fs/hubfs/Illustrations/digitalize.webp?width=600&name=digitalize.webp) ## Services need to be secure, compliant and hassle-free As communication becomes more in-depth and complex, both security and complaince should be at the forefront of all your solutions. The Dstny ecosystem is your hassle-free solution for seamless cloud communication and collaboration. Our user-friendly platform ensures quick market entry and streamlined onboarding for service providers, resellers, and end customers. Benefit from our integrations and simplified billing which effortlessly elevate your offering. ## What do the **experts** say... ![cavell-group](https://www.dstny.com/hs-fs/hubfs/Logos/cavell-group.jpg?width=300&name=cavell-group.jpg) " There is still huge growth forecast in the market with over 50m users migrating from legacy PBX solutions to cloud communications solutions by the end 2026. Cavell Group - 2023 ![UCaaS](https://www.dstny.com/hs-fs/hubfs/Products/UCaaS/UCaaS.png?width=600&name=UCaaS.png) ## UCaaS Our cloud communications​ and collaboration platform Simplify your customers communication and collaboration with our cloud communications platform.​ We offer a full range of Unified Communications (UC) features to streamline your services, reduce costs, and get you to market faster. [Read more](https://www.dstny.com/products/ucaas) ![communication_collaboration](https://www.dstny.com/hs-fs/hubfs/Illustrations/communication_collaboration.png?width=600&name=communication_collaboration.png) ## Core The core to our communication possibilities In the fast-paced business world, effective communication is essential. Our advanced Cloud PBX system contains settings and features that empower efficient communication and deliver an exceptional user experience. Dstny Core is secure, feature rich, brandable and easy to deploy. ![connectme-login-pages-web](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/connectme-login-pages-web.png?width=600&name=connectme-login-pages-web.png) ## ConnectMe Anywhere, anytime communication and collaboration​ Boost your business efficiency with our streamlined cloud communication and collaboration platform, accessible on any device. Experience rapid, secure connections, integrated calls and chats. Deliver exceptional customer experiences and stay ahead in the market. [Read more](https://www.dstny.com/products/digital-enablers) ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=1200&name=Background-form-dstny-blue-gradient.png) [...truncated] - [Boost Your Competitive Advantage with AI-Powered Customer Experience](https://www.dstny.com/solutions/cx-and-ai): Supercharge customer experience with AI and gain a competitive advantage. AI can enhance your end-users customer service and streamline their channels. # CX and AI Make Customer Experience and Artificial Intelligence your competitive advantage. [Book a call](https://www.dstny.com/book-a-call) ![bot-e1645199267114-4-2](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/bot-e1645199267114-4-2.png?width=600&name=bot-e1645199267114-4-2.png) ## Customer experience is the true differentiator and it can be supercharged with AI ![Carrier-automate-meetings-1](https://www.dstny.com/hs-fs/hubfs/Illustrations/Carrier-automate-meetings-1.png?width=600&name=Carrier-automate-meetings-1.png) ## Stay ahead of your competition With cutting edge technology As a technology, AI has recently seen explosive growth and it can help you provide immediate, seamless and powerful enhancements which can be added to existing solutions. With artificial intelligence you can allow business to provide cutting edge customer service and bring all of their channels into one continuum with maximum agility, reliability and reachability. ## CX is a competitive advantage ****Both for service providers and end customers.**** In today's highly competitive business landscape, Customer Experience (CX) has emerged as a powerful differentiator. Exceptional CX goes beyond merely satisfying customers; it creates loyal advocates who spread the word about their positive interactions. This ripple effect enhances brand reputation, fosters customer retention, and attracts new business. Companies that prioritize CX are better equipped to meet the evolving expectations of modern consumers. They understand that seamless, personalized, and convenient interactions are key to success. By investing in CX, organizations gain a competitive edge, drive customer loyalty, and ultimately thrive in a market where exceptional experiences are the currency of choice. ![bot](https://www.dstny.com/hs-fs/hubfs/Illustrations/bot.png?width=600&name=bot.png) ## AI can help you provide unbeatable customer service AI gives you the ability to go one step further Technology is becoming the key differentiator when it comes to the customer journey. You can combine the Dstny ecosystem to roll out an effective AI solution without the complexity or the cost. ## What does the **experts** say? ![Forbes_logo](https://www.dstny.com/hs-fs/hubfs/Logos/Forbes_logo.jpg?width=300&name=Forbes_logo.jpg) " There's no doubt that artificial intelligence is the future of customer service. Forbes - 2023 ![CRM-connect](https://www.dstny.com/hs-fs/hubfs/Illustrations/CRM-connect.png?width=600&name=CRM-connect.png) ## CRM Connect Empower smarter working Transform your customer experience with our CRM integration - your gateway to optimizing collaboration without compromise. From its effortless setup and streamlined management to its flexible capabilities which boost value, our solution is designed to empower smarter working. [Read more](https://www.dstny.com/products/crm-connect) ![ConnectMe-mobile-laptop](https://www.dstny.com/hs-fs/hubfs/Products/Digital%20enablers/ConnectMe-mobile-laptop.png?width=600&name=ConnectMe-mobile-laptop.png) ## ConnectMe The only Dstny end user entry-point​ Optimize customer satisfaction with our user-friendly platform, compatible across all devices. Benefit from fast and secure access, seamlessly integrated calls and chats, and versatile omnichannel features. Elevate customer experiences effortlessly with our integrated AI powered chatbot. [Read more](https://www.dstny.com/products/digital-enablers) ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=1200&name=Background-form-dstny-blue-gradient.png) ![Background-form-dstny-blue-gradient](https://www.dstny.com/hs-fs/hubfs/Background-form-dstny-blue-gradient.png?width=800&name=Background-form-dstny-blue-gradient.png) ## Book a demo Want to see our solutions in action? Book a demo today for a tailored consultation with one of our channel experts. - [Solutions for Service Providers | Dstny's ecosystem of products](https://www.dstny.com/solutions): Dstny's ecosystem of products, solutions, APIs and integrations suits many typer of distributors and providers. ![Sales_solutions](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Sales_solutions.jpg?width=1500&name=Sales_solutions.jpg) # An ecosystem tailored to your unique needs The Dstny modular ecosystem is made to make it easy for service providers to grow their business. [Book a call](https://www.dstny.com/book-a-call) ## Solutions tailored to your unique needs [ ![team-connect](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/team-connect.svg) ### Microsoft Teams Integrate voice into Microsoft Teams with our award-winning, best in class product line ](https://www.dstny.com/solutions/microsoft-teams-integration)[ ![UCaaS](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/UCaaS.svg) ### Cloud communications Leverage UCaaS, Cloud communications and collaborations. ](https://www.dstny.com/solutions/cloud-communication-and-collaboration)[ ![Analytics](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/Analytics.svg) ### Analytics and​ Data-analysis Offer agnostic, data-driven analysis and give the power of real, actionable insight. ](https://www.dstny.com/solutions/analytics-and-data-analysis)[ ![ai](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/ai.svg) ### CX and AI Make Customer Experience and Artificial Intelligence your competitive advantage. ](https://www.dstny.com/solutions/cx-and-ai)[ ![remote](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/remote.svg) ### Hybrid working and mobility Empower remote teams to collaborate effortlessly with a suite of mobile-first solutions. ](https://www.dstny.com/solutions/hybrid-working) ![VOD LinkedIn](https://www.dstny.com/hs-fs/hubfs/VOD%20LinkedIn.png?width=600&name=VOD%20LinkedIn.png) ## Watch our webinar Voice in the Hybrid Workspace This webinar examines how hybrid work models have reshaped business communications, often leading to disjointed tools, rising customer expectations, and frustrating inefficiencies. We shared strategies to address vendor sprawl and underused licenses, highlighting the essential role of voice as a unifying element in modern digital strategies. Get the VOD now to discover how to move beyond patchwork solutions, create an integrated communications system that streamlines management, cuts costs, boosts customer satisfaction, and truly empowers your distributed teams. [Get the VOD](https://www.dstny.com/dstny-webinar-voice-in-the-hybrid-workspace) ![Work_with_us_dstny_web](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Work_with_us_dstny_web.jpg?width=600&name=Work_with_us_dstny_web.jpg) ## We understand your needs We have years of experience in catering to the needs of 100+ service providers around the globe. Our partners are MNOs, MVNOs, UCaaS providers and distributors. Because of this we understand your audiences, your challenges and what is required for you to retain existing customers whilst also venturing into new markets. ## Read about what we can do for you Explore further to discover the range of products we offer tailor-made to your specific markets. [ ![MNO](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/MNO.svg) ### MNO ](https://www.dstny.com/who-are-you/mno)[ ![MVNO](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/MVNO.svg) ### MVNO ](https://www.dstny.com/who-are-you/mvno)[ ![UCaaS](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/UCaaS.svg) ### UCaaS Provider ](https://www.dstny.com/who-are-you/ucaas-provider)[ ![application-provider](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/application-provider.svg) ### Application Provider ](https://www.dstny.com/who-are-you/application-provider)[ ![distributor](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/distributor.svg) ### Distributor ](https://www.dstny.com/who-are-you/distributor) ![Frost Radar - European UCaaS - Dstny - Radar Image Option [...truncated] - [Analytics | Frequently Asked Questions](https://www.dstny.com/analytics-frequently-asked-questions): FAQ's for Dstny's product Analytics # Analytics Frequently asked questions ## What is communication data? Communication data is the data that is created when people talk to each other and collaborate. For example, communication data includes how long calls last, who is talking to whom internally and externally, what type of communication channels are being used and where and when that communication takes place. ## What data can I show my customers in Dstny Analytics? The data that you can show your customers in Dstny analytics depends on what type of communication solution you are using currently or want to use in the future. You can follow the usage of your communication tools through several devices, calls and meetings and we currently have several modules integrated to our platform, such as our own Dstny Core and Omnichannel, Microsoft Teams, BroadWorks and Cisco, all of which we can present data from in Analytics. We are also constantly building new integrations for further communications solutions. ![A diagram of a company Description automatically generated](https://www.dstny.com/hs-fs/hubfs/undefined-1.png?width=1600&height=907&name=undefined-1.png) ## How is the data presented within the Analytics UI? With Dstny Analytics, users can create reports with different levels of details - from high-level KPIs to calls or meeting specifications. Besides reporting, the Dstny Analytics UI also consists of several features that can give further insights; such as Views, Dashboards, and various other visualizations. Regardless of what communication data the user has access to, reports and features look and work the same for a streamlined work process. ## Is it possible to share Dashboards? Yes, Dashboards can be shared on system level, with specific customers or shared as a public link. What data the receiver sees depends on which rights they have. ## Can the data be approached from outside of the Dstny Analytics UI? Yes, by exporting reports, Dashboards or by integrating to external BI systems such as Power BI, it is possible to share the data and insights that Dstny Analytics provides outside of the UI. With scheduled reporting users can also automatically create and send reports which can be accessed via email. ## How often is the data updated? How often data is updated depends on the data source and reports, but it is usually updated continuously throughout the day. Live wallboard data specifically is updated close to real time. ## Can I offer resellers their own branding in the UI? Yes, with a white-label and multi-tenant architecture it is possible for Service Providers as well as Resellers to brand their own UI and make the solution their own. ## What other Dstny services can be integrated into Analytics? Analytics can be integrated into [ConnectMe](/products/digital-enablers), making it possible for users to get their business communication insights directly in their primary user interface and [Service Management Portal](/products/digital-enablers). ## Is it possible to add data modules to an existing setup at a later stage? Yes, it is possible to start using Analytics with just one of our integrated communication modules at first. You can then simply add other data module sources to an existing analytics solution. The same goes for our different features such as connectors to Power BI, Live Wallboard or Visualizations. ## We have a proprietary data source, is it possible for us to integrate this into the Analytics engine? Yes, we are continuously working on new integrations for the Analytics engine, to provide a fuller data picture for businesses. ## Can Analytics be integrated into our Operations & Business Support System (OSS/BSS)? Yes, through our robust and evergreen API gateway we can integrate the Analytics solution with many different external systems and portals. ![searchlight](https://www.dstny.com/hs-fs/hubfs/Illustrations/searchlight.png?width=1200&name=searchlight.png) [...truncated] - [The Ubiquity of Voice Whitepaper](https://www.dstny.com/the-ubiquity-of-voice-whitepaper): Explore why voice remains the backbone of business communication. Download our whitepaper to understand market trends and enhance your customer engagement. ![cafe-woman-black-laptop-headset-meeting-hand-gesture-dstny](https://www.dstny.com/hs-fs/hubfs/Brand%20Images/cafe-woman-black-laptop-headset-meeting-hand-gesture-dstny.jpg?width=1500&name=cafe-woman-black-laptop-headset-meeting-hand-gesture-dstny.jpg) # Whitepaper: The Ubiquity of Voice: Wherever Innovation Goes, It Finds Voice Discover why, despite the rise of digital tools, voice remains the resilient backbone of business communication and a critical driver of customer experience. ## Have reports of voice's death been greatly exaggerated? In an era dominated by messaging apps, video conferencing, and digital collaboration tools, it's easy to assume that voice communication is a relic of the past. Yet, the numbers tell a compelling story. Voice remains a preferred method of communication for its authenticity, nuance, and immediacy-qualities that text-based channels simply cannot match. This whitepaper, **"The Ubiquity of Voice,"** explores the paradox of the modern communications market. It reveals how voice not only coexists with innovation but is fundamentally intertwined with it, creating significant opportunities for service providers who can navigate this complex landscape. **In this whitepaper, you will learn:** - Why voice communication still ranks alongside email as the preferred business communication method, even among younger generations. - How the **60 million cloud communications seats projected for Western Europe by 2030** represent a massive opportunity for voice-centric services. - The critical role of Fixed-Mobile Convergence (FMC) in creating a truly unified and compliant experience for a hybrid workforce. - Strategic insights into navigating the Microsoft Teams ecosystem, from Direct Routing to Operator Connect, to capture market share. ![Work_with_us_dstny_web](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Work_with_us_dstny_web.jpg?width=600&name=Work_with_us_dstny_web.jpg) ## What You'll Find Inside This in-depth analysis is your guide to understanding the enduring strength of voice and capitalizing on the opportunities it presents. It delves into the data, trends, and technologies shaping the future of business communications. **Key topics include:** - **The Strength of Voice:** Explore why voice provides an information-rich experience that generates detailed data for sophisticated analytics and AI applications. - **The Customer Experience Opportunity:** Discover why 54% of consumers turn to phone calls for urgent issues and how you can leverage voice to build stronger customer relationships. - **Navigating a Multi-Platform World:** Learn how to address the challenge of multi-vendor estates by offering cross-platform voice solutions that unify management and create a seamless user experience. - **Choosing the Right Voice Partner:** Gain a clear framework for selecting a partner with the right technical capabilities, global presence, and compliance expertise to help you succeed. ![searchlight](https://www.dstny.com/hs-fs/hubfs/Illustrations/searchlight.png?width=1200&name=searchlight.png) ![searchlight](https://www.dstny.com/hs-fs/hubfs/Illustrations/searchlight.png?width=800&name=searchlight.png) ## Book a call Want to know more about the Dstny ecosystem and what it can do for your market proposition? Fill in the form and we will contact you shortly. - [Website Privacy Policy | Dstny](https://www.dstny.com/website-privacy-policy): In this privacy statement you can read how we handle privacy on https://www.dstny.com/, operated by Destilink B.V (Dstny). # Website Privacy Policy ## Introduction In this privacy statement you can read how we handle privacy on [https://www.dstny.com/](https://www.dstny.com/), operated by Destilink B.V (Dstny). We consider it important for personal data to remain personal and we therefore pay considerable attention to protecting your privacy as a data subject. The term 'data subject' refers to any living individual whose personal data is collected, held or processed by an organisation. To explain more about how this works, we have broken down our privacy policy for you in this statement. ## Dstny as data controller As data controller, Dstny processes the (standard) personal data of the customer, to the extent necessary for the execution of the agreement between Dstny and its Customers, in order to comply with its legal obligations and, insofar as necessary to serve its legitimate interests. ## Rights of the Data Subjects (users) Dstny respects the fundamental privacy rights of the data subjects: right of access and rectification or erasure, the right to request restriction of the processing of the data concerning the data subject, the right to oppose the processing and the right to data portability. ## Dstny as data processor In the event that, in the course of providing service(s) or product(s), Dstny processes personal data for the customer or for a third party designated by the customer, then Dstny acts in the capacity of data processor and the Customer in the capacity of Data Controller, or, in turn, as processor for a third-party Data Controller. In that case, Dstny only processes the personal data on behalf of and strictly for the benefit of the Customer in accordance with their instructions and under their responsibility, unless otherwise required by law. Where appropriate, Dstny will establish a processing agreement with the Customer concerning the terms for the processing of the personal data with the Customer as data controller. ## Cookies Cookies are small text files that can be stored on your computer or other device when you visit the website of Dstny. There are essential and functional cookies that ensure that the website functions properly. These cookies are not used to identify the user. There are also non-functional cookies. These are cookies that can be added for statistical, social, targeted or commercial purposes. They have nothing to do with the strictly technical support of the website. Cookies can be installed by the server of the website that you visit or by partners with whom you work. In other words, there are First party cookies that Dstny installed and manages, and there are Third party cookies, that a third party installs and manages. They ensure that certain information is sent to third parties as a result of your visit. Cookies can have different purposes: there are technical cookies (for example, for keeping track of language settings), session cookies (temporary cookies that expire after one session) and tracking cookies (cookies that monitor and track your behaviour on the Internet, in order to be able to offer you a more optimal user experience). ## Purpose and value of cookies Dstny aims to inform every visitor to the website as thoroughly as possible about which cookies Dstny uses. Dstny requests the explicit consent of the user for the use of non-functional or non-essential cookies that (may) relate to personal data. The user has the option to withdraw this consent at any time or to choose which cookies he or she accepts or declines. ## Types of cookies used by Dstny We distinguish the following types of cookies, according to their purposes: **Essential / necessary cookies:** These cookies are necessary to enable the website to function and cannot be disabled in our systems. They are usually only enabled in response to actions you have taken, such as setting your privacy preferences or filling in forms. They are necessary for smooth communication and facilitate navigation (for [...truncated] - [Join the Dstny Team | Leading the Future of Business Communications](https://www.dstny.com/career): Join the Dstny team and be a part of something great! We are a global organization, developing cutting-edge products for Business Communications. # Join the Dstny team ![laugh_work](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/laugh_work.jpg?width=600&name=laugh_work.jpg) ## Join our team Be a part of something great We don't just want to be a part of Business Communications, we want to lead it! With a human centric approach, we strive to bring companies around the world closer to their customers and colleagues. We provide the fastest way to innovation, and we have fun doing it! ## A global company with local presence We are a **technology-driven organization**, passionately dedicated to developing the Dstny ecosystem of cutting-edge products and solutions. Our commitment to innovation is unwavering as we craft the tools that define the future of communication. But we are **also a local partner**, deeply embedded in the communities we serve. Our local entities are on the ground, helping end customers communicate and collaborate in the most efficient way. We understand the unique needs of each region, industry, and organization. Our local expertise allows us to tailor solutions that make a real impact. ![Illustration depicting the world](https://www.dstny.com/hs-fs/hubfs/Illustrations/World_dstny.png?width=600&name=World_dstny.png) ## Join our global team Dstny Global Services We empower B2B service provider growth by providing best-in-class mobile first products and digital enablers​. [Join our team](https://career.sweden.dstny.com/) ## Explore our local entities [ ![belgium](https://www.dstny.com/hubfs/Icons/Flags/belgium.svg) ### Dstny Belgium Kom bij ons werken/Venez travailler avec nous! ](https://jobs.dstny.be/nl)[ ![denmark](https://www.dstny.com/hubfs/Icons/Flags/denmark.svg) ### Dstny Denmark Kom og arbejde hos os! ](https://dstny.dk/job/)[ ![france](https://www.dstny.com/hubfs/Icons/Flags/france.svg) ### Dstny France Venez travailler avec nous! ](https://jobs.dstny.fr/fr)[ ![netherlands](https://www.dstny.com/hubfs/Icons/Flags/netherlands.svg) ### Dstny Netherlands Kom bij ons werken! ](https://www.dstny.nl/werken-bij-dstny)[ ![sweden](https://www.dstny.com/hubfs/Icons/Flags/sweden.svg) ### Dstny Sweden Kom och jobba hos oss! ](https://career.sweden.dstny.com/)[ ![germany](https://www.dstny.com/hubfs/Icons/Flags/germany.svg) ### Dstny Germany Kommen Sie und arbeiten Sie mit uns! ](https://www.easybell.com/en/contact/) ![Team-work-meeting-laugh](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/Team-work-meeting-laugh.jpg?width=600&name=Team-work-meeting-laugh.jpg) ## Welcome to Dstny We are committed to the future When we talk about Business Communications today and tomorrow, we place significant emphasis on the word tomorrow. Crafting communication tools for the future necessitates ensuring that there is a future to communicate within. Our commitment extends to caring for what lies ahead. A sustainable corporate culture is equally important. Such a culture fosters the well-being, growth, and forward progress of our employees, ultimately steering the company in the right direction. Discover more about our identity and values. [About Dstny](https://www.dstny.com/about-us) - [Our Products Are Tailored To Help MNOs Expand Their Proposition](https://www.dstny.com/who-are-you/mno): Our product ecosystem can future proof your portfolio and proposition, keeping pace with a rapidly changing market. # MNO Our product ecosystem can future proof your portfolio and proposition, keeping pace with a rapidly changing market. [Book a call](https://www.dstny.com/book-a-call) ![MNO](https://www.dstny.com/hubfs/Icons/Circular%20colored%20icons/MNO.svg) ## Bridging the Telecoms and Unified Communications gap Our long standing relationships with MNOs has taught us that managing innovation at speed and aligning to market demands can be a challenge. Innovating large infrastructure can be a large resource burden, as well as costly. Our unique position allows us to bridge the gap between telecoms and the rapidly evolving world of Unified Communications, providing you with a range of marketing leading products, which can enhance your proposition and grow your total addressable market. ![digitalize](https://www.dstny.com/hs-fs/hubfs/Illustrations/digitalize.webp?width=600&name=digitalize.webp) ## B2B opportunities are here, get ready In a Work-from-Anywhere (WFA) world, there is firm expectation within businesses to provide global, mobile first communication and collaboration. Telecoms and Unified Communications are at the centre of this and there are ever growing upsides to providing a B2B solution to meet this need. Our goal is to equip you with the ability to provide more for businesses, quickly and efficiently. Most crucially with minimal investment - resource and cost. ![developers-01](https://www.dstny.com/hs-fs/hubfs/Illustrations/developers-01.png?width=600&name=developers-01.png) ## Build or buy? This is a critical question when innovating and keeping pace within a rapidly changing market. While a self-build provides more autonomy, including the flexibility of deciding features, agility over their prioritisations, this comes at a cost - time, resource and ultimately your bottom line. As a leader in the industry, we remove this risk. We have done and will continue to do all the hard work so you don't have to. Here's a few of the reasons why our products are best suited to you: ## We're different. ![bolt-lightning-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/bolt-lightning-regular.svg) ### Rapid Go-to-Market Launch in a fraction of the time vs. self-build, with an award winning product that is tried and tested. ![palette-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/palette-regular.svg) ### Make it your own Each product in our ecosystem is fully brandable. No visibility of 3rd party software being used. ![gem-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/gem-regular.svg) ### Future proofing you With world class development teams we stay ahead of the market with continuous improvement and product development ![shield-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/shield-regular.svg) ### In safe hands With stellar product, support and customer success teams, we are market leading when it comes to industry knowledge and knowhow. ![screwdriver-wrench-regular](https://www.dstny.com/hubfs/Icons/Orange%20icons/screwdriver-wrench-regular.svg) ### Build your way Our modularized ecosystem, together with a rich library of APIs, SDKs and integration, provides unlimited opportunities to make a truly unique solution for your customers. ## **Mobile first** business communications. ![frost-sullivan-square-1](https://www.dstny.com/hs-fs/hubfs/Logos/frost-sullivan-square-1.jpg?width=300&name=frost-sullivan-square-1.jpg) " Growing user mobility, increasing remote/hybrid workforce, and digital natives' preferences for mobile communications are driving demand for next-generation mobility solutions. These trends will enable providers to differentiate and boost average revenue per user (ARPU) by offering mobile PBX/ UCaaS and 5G services. Frost and Sullivan - 2023 ## Our product ecosystem looks to meet the needs of key market trends that impact you today. [...truncated] ## Optional - [Dstny Appoints Yann Le Helloco as Chief Product & Technology Officer](https://www.dstny.com/press/dstny-appoints-yann-le-helloco-as-chief-product-technology-officer-to-accelerate-hybrid-work-communications-innovation): Dstny Appoints Yann Le Helloco as Chief Product & Technology Officer to Accelerate Hybrid Work Communications Innovation # Dstny Appoints Yann Le Helloco as Chief Product & Technology Officer **Dstny Appoints Yann Le Helloco to Accelerate Hybrid Work Communications Innovation** **Brussels, May 22, 2025** - Dstny Group, the leading European provider of business communications solutions, announces the appointment of Yann Le Helloco as Chief Product & Technology Officer (CPTO), effective immediately. Yann brings over 25 years of experience in telecom, R&D, and product innovation to drive Dstny's hybrid work communications strategy forward. ![Yann-CTPO-blue-circle-1](https://www.dstny.com/hs-fs/hubfs/Yann-CTPO-blue-circle-1.png?width=224&height=224&name=Yann-CTPO-blue-circle-1.png) As CPTO, Yann will lead Dstny's unified cross-functional teams across product management, engineering, architecture, delivery, and operations to accelerate innovation and ensure a scalable product roadmap. Based in France and reporting directly to CEO Daan De Wever, he will be instrumental in executing the company's One Dstny strategy. "Dstny is uniquely positioned to lead the next evolution of hybrid work communications," said **Yann Le Helloco**. "I'm thrilled to join a company that combines deep technical expertise with a clear vision to simplify business communications. I look forward to delivering solutions that are innovative, scalable, and human-centric." Before joining Dstny, Yann oversaw strategic technology development as CTO at a global telecom leader. He holds a PhD in Electronics and Communications Systems from the University of Rennes, France. **Driving the Shift Toward Smarter Hybrid Work Communication** With Yann in the leadership team, Dstny further strengthens its ability to scale its hybrid work technology innovation, expand into new markets, and integrate acquisitions efficiently. "Yann stood out to me not just for his technical expertise but because he truly cares about building technology that improves how people experience their workday," said Daan De Wever, CEO of Dstny Group. "He understands that in front of every software feature is someone trying to connect with colleagues or serve customers more effectively. This user-friendly focus is exactly what we need to fuel our next chapter of growth." While hybrid work has evolved into the new normal with all its benefits, many companies still face challenges with fragmented tools, inconsistent experiences, and under-leveraged automation. Our integrated platform addresses these issues by connecting employees and customers across devices, locations, and applications." **Press contact:** Christian Hed **Email:** [Christian.hed@dstny.com](mailto:Christian.hed@dstny.com "mailto:christian.hed@dstny.com") **About Dstny** Dstny makes hybrid work actually work by simplifying business communications across all boundaries - devices, locations, teams, and applications. Our solutions combine mobile-first architecture with patented technology to seamlessly integrate voice, video, and messaging into business-critical tools. Through our AI-enabled platform and world-leading Microsoft Teams integration, we empower over 4 million users across 80+ markets to connect effortlessly with colleagues and customers, no matter where they work. Headquartered in Brussels, Dstny has over 1,000 employees in 7 European countries. Learn more at [www.dstny.com](//www.dstny.com).[](//www.dstny.com) - [7 Microsoft Teams apps to help boost your team productivity | Dstny](https://www.dstny.com/blog/7-microsoft-teams-apps-to-help-boost-your-team-productivity): 7 Microsoft Teams apps that enrich individual user experience and help improve team productivity and efficiency. ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/teams-appar-2022-2-1.jpg?width=1500&name=teams-appar-2022-2-1.jpg) # 7 Microsoft Teams apps to help boost your team productivity Christian Hed |Blog |2022-04-09|4 min Microsoft Teams is incredibly useful for teams looking to stay on track as it collects your different work tools. It also comes with a wide selection of apps and integrations that can help serve different team needs. In this post we are taking a look at 7 different apps that not only enrich the experience for individual users, but also help improve team productivity and efficiency. ![](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/teams-apps-800x243-2-1.jpg?width=800&height=243&name=teams-apps-800x243-2-1.jpg) ### 1\. Trello - Organize & plan to-do's [Trello](https://appsource.microsoft.com/en-us/product/office/WA200002592?tab=Overview) is a project management tool that is famous for its sticky note style assignments and boards. While it is similar to Microsofts Teams own task planner, it's very useful for teams that already are Trello users and don't want to leave behind their previous boards. By integrating it to the platform, you can make sure that your boards and tasks are merged into the platform so that all the Trello users are up to date on tasks without having to leave the Teams. ### 2\. Polly - Surveys & feedback [Polly](https://appsource.microsoft.com/en-us/product/office/wa104381060?tab=overview) is an app that can be used to create surveys in your channels. Let's say that you are planning an event for your team and you need to decide on the festive menu. You can use Polly to let colleagues vote for a specific menu. However, it can be used for much more complex matters as it also includes vote-counting analytics for you in real time as well as possibility to send your results. You may also add customization such as anonymity, scheduling, and commenting. The latter can be used to keep employees engaged by being able to add their input. ### 3\. Scrum genius - Automate & track projects [ScrumGenius](https://appsource.microsoft.com/en-us/product/office/WA104381097?tab=Overview) is an app that can help streamline and automate your status meetings, retrospectives, and one-on-one meetings. You can schedule the app to ask your team members of their accomplishments during the previous day and what their current tasks are. Users can also add what obstacles they have encountered to get help to manage them. These results can then be sent via email as a summary to the team lead. Based on the statistics from the answers, the app will produce useful statistics to help navigate your planning. ### 4\. Adobe Creative Cloud - Share & feedback assets For fellow graphic designers, we highly recommend integrating [Adobe Creative Cloud](https://appsource.microsoft.com/en-us/product/office/WA104381222?tab=Overview) into teams. Instead of simply sending a picture through a chat or an email, the app allows designers to easily access the creative cloud library so that they are able to share their work, get feedback and stay on track with their projects within the Teams environment. When you decide to share your work, you can pin it to the channel and you will get automatically get a notification when someone leaves a comment. ### 5\. AttendanceBot - Follow & analyze work hours If you currently don't have an attendance management system in place, look no further. [AttendenceBot](https://appsource.microsoft.com/en-us/product/office/WA104381652?tab=Overview) allows you to track hours, vacation, time off, shifts, sick days and remote work. It includes a clock in feature that is useful for remote workers that need to track work hours and subsequently export this data into timesheets. It is also possible to track time spent on different projects in a visual dashboard. ### 6\. MailClark - Manage & respond to emails MailClark is a great app for the team [...truncated] - [Meet Mervé Gunesel: Product Marketing Manager](https://www.dstny.com/blog/meet-merv%C3%A9-gunesel-product-marketing-manager): We introduce you to Mervé Gunesel, a dynamic Product Marketing Manager who has been instrumental in shaping Dstny's product marketing strategies in France. ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/merve_blog.jpg?width=1500&name=merve_blog.jpg) # Meet Mervé Gunesel: Product Marketing Manager Elin Sjulgård |Destinians |Blog |2024-09-30|7 min At Dstny, we believe our success is driven by the passionate people behind the scenes. Today, we introduce you to Mervé Gunesel, a dynamic Product Marketing Manager who has been instrumental in shaping Dstny's product marketing strategies in France. From her international experience to her love for teamwork and cross-cultural collaboration, Mervé brings a unique perspective to our growing company. ## Meet Mervé ![Merve_circle](https://www.dstny.com/hs-fs/hubfs/Merve_circle.png?width=471&height=471&name=Merve_circle.png) - **Name**: Mervé Gunesel - **Age**: 32 - **From**: Marseille, France - **Department**: Sales & Marketing - **Role**: Product Marketing Manager - **Years at Dstny**: Soon 2.5 years ### Four quick questions - **Office or home office?** Home office - **Chat or phone call?** 50/50 - **Morning or evening?** Morning - **Coffee or tea?** Tea (Maté!) ### Can you tell us a bit about your career journey before joining Dstny? My journey in the tech sector started after I completed my studies. I hold a Master's degree in International Management, followed by a specialized Master's in Marketing, Communications, and Event Management. These programs gave me a strong foundation in strategic marketing and a global perspective, which has been invaluable throughout my career. After graduating, I began my career at Gemalto, a digital security company. I was hired as a Product Marketing Manager for the Middle East and Asia, and I spent a year based in Dubai. That was a fascinating experience, as I was responsible for managing the banking solutions market. I worked closely with the sales teams and the R&D department, which taught me how to bridge the gap between technical development and customer needs. ### That sounds really cool. What was it like working in Dubai? It was great but also challenging. Dubai has a very fast-paced, dynamic business environment, which I loved, but after a year, I knew it wasn't the place I wanted to settle long-term. The general culture was a bit too superficial for me. Plus, I missed my family and friends back in Marseille. That's when I decided to return to France and look for new challenges. ### How did you find your way to telecommunications and Dstny? After my experience in Dubai, I spent two years working for a medical congress organization, planning conferences all over the world. It was exciting at first, but it became repetitive. I craved something more dynamic and forward-looking. That's when my best friend, who was working in marketing at Dstny, told me about an open position. I had loved my time at Gemalto, working with technical products, and this role at Dstny seemed like a perfect fit. I joined as a Product Manager, and it's been a great journey since. ### Your role at Dstny has evolved over time. Can you explain how that happened? Yes, I started as a Product Manager, and at that time, the role also included a lot of marketing responsibilities. Two years ago, we restructured the company, separating marketing from product management. That's when I transitioned into my current role as a Product Marketing Manager, focusing on implementing Group products in France. My job now is more strategic, but I still get to work closely with the product teams, which I love. ### Can you describe a typical day in your work life? I mainly work from home in Marseille. My days vary a lot, but I usually start with some maté tea, followed by checking my emails and catching up with colleagues. I have a few hours of overlap with our teams across Europe, so I try to schedule any collaborative work during that time. I often spend part of the day working on product launches, preparing marketing [...truncated] - [Dstny Unveils Dstny Engage: Empowering SMEs with Next-Gen Customer Engagement Solution | Dstny](https://www.dstny.com/press/dstny-unveils-dstny-engage-empowering-smes-with-next-gen-customer-engagement-solution): BRUSSELS, BELGIUM - June 26, 2023 - Dstny, the leading European provider of cloud-based business communications, is making significant strides in the customer engagement market with the introduction o # Dstny Unveils Dstny Engage: Empowering SMEs with Next-Gen Customer Engagement Solution BRUSSELS, BELGIUM - June 26, 2023 - Dstny, the leading European provider of cloud-based business communications, is making significant strides in the customer engagement market with the introduction of Dstny Engage. This ground-breaking customer engagement solution is designed to empower small and medium-sized businesses (SMEs) and demonstrates Dstny's commitment to delivering enhanced value across various segments within the SME market. Dstny Engage, the latest addition to Dstny's expanding customer engagement portfolio, complements the existing ConnectMe Omnichannel product, further solidifying Dstny's position as a key player in this field. This strategic expansion follows Dstny's successful acquisition of Tactful AI in May 2022, which has enabled the integration of advanced capabilities and expertise into the development of Dstny Engage. "With Dstny Engage, SMEs can unlock the true potential of customer engagement and take their business to the next level," stated Daan De Wever, CEO of Dstny. "By providing a unified inbox and a rich set of productivity features, Dstny Engage empowers SMEs to supercharge engagement, boost customer satisfaction and loyalty, and create immediate value for their users." Mohamed Elmasry, Managing Director of Dstny Engage, expressed excitement about the transformative impact Dstny Engage will have on SMEs and their customers, stating, "We are thrilled about the possibilities Dstny Engage brings, empowering SMEs to forge stronger connections with their customers, drive meaningful interactions, and propel them towards success." Dstny Engage revolutionizes customer engagement for SMEs by leveraging cutting-edge technology and advanced functionalities. With seamless integration of business applications, intelligent routing, intent detection, smart workflows, advanced insights, and a user-friendly no-code AI and automation studio, SMEs can deliver exceptional experiences, drive personalized, timely, and impactful interactions across all channels. ![](https://www.dstny.com/hs-fs/hubfs/Imported_Blog_Media/dstny_engage_channel_engagement-800x250-1.png?width=800&height=250&name=dstny_engage_channel_engagement-800x250-1.png) Dstny's commitment to the customer engagement market is evident in their expansion efforts, aiming to provide SMEs with a comprehensive suite of solutions tailored to their unique needs. By automating processes, optimizing customer interactions, and delivering exceptional experiences, Dstny Engage positions SMEs at the forefront of customer engagement innovation, equipping them with the competitive edge needed to thrive in today's fast-paced business landscape. Discover the power of Dstny Engage and revolutionize your business's customer engagement today. Visit www.dstnyengage.com to learn more. For more information, please contact: Christian Hed - CMO Email: [christian.hed@dstny.com](mailto:christian.hed@dstny.com) ##### **About Dstny** _Dstny is a top European provider of cloud-based business communications solutions. With over 3 million users, Dstny simplifies communication for companies, partners, and service providers by offering interactive tools as-a-service across all formats, including voice, video, and chat. Boasting a mobile-first design and seamless integration, Dstny's state-of-the-art technology and robust local partnerships enable the delivery of exceptional user experiences. Headquartered in Brussels, Dstny employs approximately 1000 people across 7 European countries and generates around €250 million in annual revenue._ - [Exploring the Power of White Label UCaaS Solutions](https://www.dstny.com/blog/exploring-the-power-of-white-label-ucaas-solutions): In an era where communication drives business success, having reliable and flexible solutions is important to stay competitive. ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/woman-bike-phonejpg.png?width=1500&name=woman-bike-phonejpg.png) # Exploring the Power of White Label UCaaS Solutions Cecilia Kruskopf |Blog |2024-06-13|2 min In an era where communication drives business success, having reliable and flexible solutions is important to stay competitive. Unified Communications as a Service (UCaaS) solutions have emerged as a critical tool for seamless collaboration and communication and amongst the various UCaaS options, white label solutions stand out for their unique benefits. At Dstny, we offer a comprehensive white label UCaaS solutions designed to empower businesses with customisation and control, so let's explore how a fully white labelled UCaaS product can be used to transform your business. **What is white label UCaaS?** A white label UCaaS allows companies to rebrand and customise the communication services provided by a vendor like Dstny as their own. Unlike traditional UCaaS, which offers standard services using the provider's branding, white label solutions enable businesses to present these services under their own unique brand, offering a tailored experience to their customers. **Benefits of white label****led** **UCaaS solutions** 1. **Branding and customisation** A white labelled UCaaS empowers businesses to fully integrate a communication platform into their brand identity without building one from scratch. This means you can design the interface, choose features that best suit your needs, and provide a unique user experience. Customisation also extends to functionalities, allowing you to cater to your customer's specific needs. 2. **Cost efficiency** Developing a proprietary UCaaS solution can be cost-prohibitive. A white label UCaaS option offers a cost-effective alternative by eliminating the need for extensive development and maintenance. By leveraging an existing platform, businesses can also reduce operational costs and focus their resources solely on their core activities. 3. **Enhanced customer loyalty** Offering a branded communication solution helps you to build stronger relationships with your customers. It primarily does this by enhancing trust and loyalty as customers perceive the service as being a part of your core offering. This integration fosters a seamless user experience, ultimately leading to higher customer satisfaction and retention. A white label UCaaS solution can offer significant advantages in branding, cost efficiency, and customer loyalty. By adopting a white label approach, businesses can enhance their service offerings, streamline operations, and strengthen customer relationships. At Dstny, our white label UCaaS solutions are designed to provide maximum flexibility and value. Interested in transforming your communication services with a white label UCaaS solution? Contact us today to learn more about our customisable offerings and how we can help you deliver a branded communication experience to your customers. ## Recent posts [ ![The future of service providers: from communication services to enablement](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/airport-man-latino-laptop-suit-dstny.jpg?width=400&name=airport-man-latino-laptop-suit-dstny.jpg) ](https://www.dstny.com/blog/the-future-of-service-providers-from-communication-services-to-enablement) [ Blog Elin Gunnarsson|2026-02-10 ### The future of service providers: from communication services to... 2 min ](https://www.dstny.com/blog/the-future-of-service-providers-from-communication-services-to-enablement) [ ![The real price tag of poor communication](https://www.dstny.com/hs-fs/hubfs/Blog%20images/home-office-woman-laptop-mobile-orange-shirt.jpg?width=400&name=home-office-woman-laptop-mobile-orange-shirt.jpg) ](https://www.dstny.com/blog/the-real-price-tag-of-poor-communication) [ Blog Elin Gunnarsson|2026-01-26 ### The real price tag of poor communication 2 min [...truncated] - [The Key to a Perfect Hybrid Work Solution](https://www.dstny.com/blog/the-key-to-a-perfect-hybrid-work-solution): Despite most businesses worldwide holding on to in-office workplans, the concept of a hybrid workspace has gained significant traction in recent years and the balances are starting to shift ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/woman-kitchen-home-office-laptoppsd.png?width=1500&name=woman-kitchen-home-office-laptoppsd.png) # The Key to a Perfect Hybrid Work Solution Joshua Moynehan |Blog |2024-07-02|5 min Despite some businesses worldwide holding on to in-office workplans, the concept of a hybrid workspace has gained significant traction in recent years and the balances are starting to shift, with Gartner revealing that as many as [8](https://www.gartner.com/en/newsroom/press-releases/2020-07-14-gartner-survey-reveals-82-percent-of-company-leaders-plan-to-allow-employees-to-work-remotely-some-of-the-time)[2% of company leaders intend to let their employees go either hybrid or fully remote in the future](https://www.gartner.com/en/newsroom/press-releases/2020-07-14-gartner-survey-reveals-82-percent-of-company-leaders-plan-to-allow-employees-to-work-remotely-some-of-the-time). This change is happening because companies have realized that combining remote work and an in-office presence doesn't just offer employees maximum flexibility. Hybrid work is also the best of both worlds in the way that it gives businesses a tool to attract and retain an increasingly demanding workforce whilst giving them the opportunity to boost employee experience, focus, productivity and motivation - everybody wins. But even though it's the way of the future, setting up a hybrid working environment is not without its challenges. After all, working in an office and working from home are two extremely different things from both a practical and technical standpoint. As a Service Provider you have to be able to deliver solutions that cater for both equally and ultimately there are two key elements you should be focusing on to ensure a successful hybrid solution: 1\. Effective communication, collaboration and flexibility 2\. Maintaining security and compliance ![linkedin_dstnycover_8_right](https://www.dstny.com/hs-fs/hubfs/linkedin_dstnycover_8_right.jpg?width=2000&height=500&name=linkedin_dstnycover_8_right.jpg) ## Communication, collaboration and the hybrid work model It's official - [Remote working has been proven to be one of the best ways to reduce burnout](https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/five-fifty-the-great-exhaustion), and giving employees more freedom on how, where or even when they work promotes flexibility, mental well-being and increases how productive they are. But a lot of businesses still need to learn how to adapt their hybrid practices as we blur the line between work and home. One of the biggest upsides of a hybrid work model is something that you may not realize. Namely, remote collaboration quietly eliminates one of the biggest time killers that the modern workplace has to offer - in-office distractions. With nearly [90% of workers in the U.S. being distracted at least once daily](https://www.workamajig.com/project-management-software/top-distractions-at-work#:~:text=Our%20research%20shows%20that%20nearly,than%20six%20times%20per%20workday.), and 1 in 4 being interrupted over six times per day, businesses are losing almost 340 hours of productivity per team-member, per year. Over half of those interviewed in a separate UK survey said that [reducing distractions was one of the biggest upsides to remote work](https://www.forbes.com/uk/advisor/business/remote-work-statistics/). But remote work isn't just about silo-ing off Team-members so they can't be distracted by each other, in fact the goal is quite the opposite. Businesses can now have access to everything they need in the cloud, and thanks to the likes of Microsoft, Webex and Zoom it has never been easier to internally collaborate outside of the office. But with so much software out there that enables hybrid working one main concern that businesses have is bogging their workforce down with a pile of open tabs and windows. Wherever possible [...truncated] - [Meet Martin Falkus, Senior Engineer, Call2Teams](https://www.dstny.com/blog/meet-martin-falkus-scustomer-solutions-specialist-and-project-manager-senior-engineer-call2teams): Martin Falkus was one of the very first engineers involved in the creation of Call2Teams ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/MF%20at%20Hartham%20IMG_20250203_123742_Bokeh%201-1.jpg?width=1500&name=MF%20at%20Hartham%20IMG_20250203_123742_Bokeh%201-1.jpg) # Meet Martin Falkus, Senior Engineer, Call2Teams Camilla Törnblom |Destinians |Blog |2025-03-11|8 min Martin Falkus was one of the very first engineers involved in the creation of Call2Teams. His expertise, passion, and dedication have been instrumental in its success. Let's dive into Martin's journey, his thoughts on innovation, and his role in shaping the future of business communication! ### Meet Martin ### ![Martin_Falkus-round-image](https://www.dstny.com/hs-fs/hubfs/Martin_Falkus-round-image.png?width=400&height=400&name=Martin_Falkus-round-image.png) - **Name**: Martin Falkus - **Age:** 33 - **From:** United Kingdom - **Department:** Engineering - **Role:** Senior Engineer, Call2Teams - **Years at Dstny:** ~3 years at Dstny, working at Qunifi for ~4 years prior. ### Four quick questions - **Morning or evening?** Morning! - **Coffee or tea?** Coffee - **LinkedIn or Instagram?** I'd say neither, but I do still occasional log in to my LinkedIn account - maybe that wins. - **What's your go-to productivity tool?** Sometimes you can't beat a paper notebook. No chance of getting interrupted by a message on screen using one of those. - **What's your favorite time of year?** Autumn, mostly for the autumn colors. ## Professional Journey ### What inspired you to join the Call2Teams journey, and how does it feel to have been the first engineer involved? I joined Qunifi before Call2Teams began back in 2017. I already knew Richard Carver (one of the Qunifi founders) and was keen to try my hand working in a startup. Richard and Mark Herbert (another Qunifi founder) are a power-duo when it comes to building tech and businesses, so even before Call2Teams came into existence it seemed like they were on the path to building genuinely useful products. Kicking off the C2T engineering work was special. Building something from scratch in a small team and then starting to see customers use the product to make calls and get value from it is a great feeling. ### How has your role evolved since the early days of Call2Teams? On a high level, my role has moved from full-time engineer cranking out lines of code to gradually taking a more hands-off approach helping to scale both the team and technical parts of the product. I expect I've followed a similar path to other engineers that join early in the creation of a new product. Although everyone in a startup ends up having somewhat fluid roles. You have to adjust to what needs to be done. ### Can you share a memorable milestone or achievement from your time working on Call2Teams? When we initially hit 1000 users the four team members at that time (Richard, Mark, Rus and me) went out for a meal at the Indian restaurant near the office to celebrate. It felt like a lot of users at the time, although little did we know the rate of growth was only just starting! ### What's the most exciting or challenging aspect of working on a solution like Call2Teams? Users expect and require pretty much 'always on' capability for any telephony products. We have to make sure the product is reliable and usable even when components fail, and do all that in a way that doesn't stifle innovation for new features. ### How do you ensure that Call2Teams continues to stay ahead in such a competitive industry? Innovation is deeply embedded in the DNA of the C2T product. The team that builds and runs the product today has always kept the forward thinking perspective that was part of the original team. Our customer base feeds in to that as well. We handle telephony for accounts that range from 1 to tens of thousands. That gives a wide range of customer exposure. ## Teamwork & Innovation ### How do you collaborate with other team members to keep innovation [...truncated] - [Meet Linda Bendtsen, Customer Solutions Specialist and Project Manager](https://www.dstny.com/blog/meet-linda-bendtsen-customer-solutions-specialist-and-project-manager): Meet Linda Bendtsen, an Customer Solutions Specialist and Project Manager at Dstny Denmark working with internal projects that streamline operations. ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/Linda_blog.jpg?width=1500&name=Linda_blog.jpg) # Meet Linda Bendtsen, Customer Solutions Specialist and Project Manager Elin Sjulgård |Destinians |Blog |2024-11-06|5 min Today, we introduce you to Linda Bendtsen, an experienced Customer Solutions Specialist and Project Manager at Dstny Denmark. With extensive experience in the telecom industry and a dedication to internal innovation, Linda is essential in ensuring smooth operations and enhanced internal systems. Her commitment to teamwork and continuous improvement drives Dstny's capacity to deliver efficient solutions both internally and for our customers. ### Meet Linda ### ![Linda_circle_blog](https://www.dstny.com/hs-fs/hubfs/Linda_circle_blog.png?width=519&height=519&name=Linda_circle_blog.png) - **Name**: Linda Bendtsen - **Age**: 52 - **From**: Copenhagen, Denmark - **Department**: Delivery and Customer Care - **Role**: Customer Solutions Specialist and Project Manager - **Years at Dstny**: 5.5 years (including time at ipvision prior to acquisition) ### Four quick questions - **Morning or evening?** Evening - **Coffee or tea?** Tea, no coffee - **PC or Mac?** PC - **Office or home office?** Office ### How did you find your way to Dstny? I've been in the telecom industry for over 20 years. My journey began at Proximus, the largest mobile provider in Belgium, where I worked as a departmental secretary. After moving to Denmark in 2005, I took on roles in customer service and delivery with various companies, including Telsome and Síminn, which were later acquired by larger firms. I transitioned into technical and project management roles before joining ipvision, which eventually became part of Dstny by acquisition. My familiarity with the industry and continuous curiosity for evolving telecom technologies led me to this path. ### What attracted you to the telecom industry? Initially, it was a practical decision-a job close to home after returning from maternity leave. Before that, I worked as a flight attendant, but now I needed more stable hours and a role that allowed for a better work-life balance. I found a position as a departmental secretary at Proximus, which was close to where I lived. Once I got into telecom, I was drawn to the dynamic nature of the field, and it just snowballed from there. Telecom has always been rapidly evolving, and the constant change kept me engaged and motivated to stay. ### How has your role evolved at Dstny? I started as a project manager focused on customer deliveries. Over time, my responsibilities shifted more towards internal projects aimed at improving systems used by both colleagues and customers. Internal projects provide ongoing engagement and allow me to see how my efforts directly benefit my colleagues. It's been fulfilling to contribute to projects that streamline operations and enhance overall efficiency, and it's rewarding to witness the positive impact these projects have on day-to-day operations. ### What has been your biggest challenge working in your field? Aligning local projects with global strategies can be challenging. We need to ensure that developments in Denmark are also beneficial for other regions, which requires understanding diverse market needs. Balancing local and global priorities is complex but essential. To manage this uncertainty, we rely on cross-border collaboration, sharing insights with teams in other countries, and learning from each other's experiences. For example, I've worked closely with the Belgian team to leverage shared knowledge and improve our delivery processes. ### Do you enjoy the global aspects of your role? Yes, very much. When Dstny acquired ipvision, it felt like reconnecting with my roots in Belgium. The acquisition was like a homecoming, linking me back to where my career began. The global touchpoints make the work even more enriching and personal. I've [...truncated] - [How enterprise mobility is influencing SMBs](https://www.dstny.com/blog/how-enterprise-mobility-is-influencing-smbs): Enterprise mobility is becoming more and more influential for SMBs, but how are they using it, and how can it be improved upon? ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/woman-office-mobile-banner-sizepsd.png?width=1500&name=woman-office-mobile-banner-sizepsd.png) # How enterprise mobility is influencing SMBs Joshua Moynehan |Blog |2024-09-19|4 min When it comes to global mobility, the numbers don't lie. - In the US, **around 7/10 of adults now solely rely on wireless phones**. - In the UK, the great digital switchover (which is set for completion in 2027) **will see all analogue telephony cease to exist**. - In some parts of Europe, **[the landline is well and truly dead already](https://www.dstny.com/blog/how-the-nordics-killed-the-desk-phone-mex-fmc-dstny)** And now a recent study of SMBs from Vodafone has revealed that **97% of participants believe that** **[mobility has recently helped them to improve their business](https://www.vodafone.co.uk/newscentre/press-release/study-uncovers-importance-online-networks-small-businesses/)**, [](https://www.vodafone.co.uk/newscentre/press-release/study-uncovers-importance-online-networks-small-businesses/)[](https://www.vodafone.co.uk/newscentre/press-release/study-uncovers-importance-online-networks-small-businesses/)with some even going so far as to say that without enterprise mobility their business would be in jeopardy . Even if the figures weren't there however, we can all simply just look around us and see how much the mobile phone has intertwined itself into our everyday lives, so why not in business? The key signifiers for enterprise mobility being on the rise are clear, and the SMBs that have been agile enough to quickly embrace this shift are already seeing the benefits. But how exactly is enterprise mobility shaping the way SMBs function as a whole? How is this change being powered by Bring Your Own Device (BYOD) initiatives? And finally, how can this communication revolution be driven by emerging mobile technologies? ## The impact of enterprise mobility on SMBs In short, mobile apps are now becoming the tool of choice for SMBs when it comes to things like communication, collaboration and billing. Practically this means that these businesses are able to deploy much more flexibility and manage their workday with tools that they're already used to. Looking to quickly spin up a popup or remote workspace? Small businesses are using mobility to do it faster and cheaper. Trying to manage a project workforce that changes locations? Business owners are realising that they have the power to do it in the palm of their hands. Crucially though in this instance enterprise mobility leans on the fact that lots of SMBs are now relying on apps like Microsoft Teams and Whatsapp for communicating both internally and with their customer base. On top of this, businesses are finding that they can have all the technology they need in one centralized place in the form of a UCaaS solution. After all, not many small, medium or emerging businesses have the capacity or the means to set up complex fixed communications infrastructure, but close to 100% of them have a mobile that they use practically every day outside of business hours. ## How BYOD is influencing Enterprise mobility Running a small business is already complex and costly enough without the added layer of implementing dedicated enterprise hardware and software. This is why organizations across the globe are looking to embrace the use of standard mobile devices which every employee in the company utilizes every single day. Bring Your Own Device (BYOD) brings multiple things to the table for companies who are looking to focus on the things that matter. Just a few of the things BYOD initiatives add include: 1. Simplicity 2. Flexibility 3. Reachability 4. Reduced hardware spending 5. A better employee experience (which in turn boosts customer experience) But with all this being said, the current ways in which most SMBs are utilizing mobile communications are often inefficient, outdated or [...truncated] - [Maglia Rosa for Jarno Widar at Giro Next Gen!](https://www.dstny.com/blog/%F0%9F%8C%B8-maglia-rosa-for-jarno-widar-at-giro-next-gen-%F0%9F%9A%B4%E2%99%82%EF%B8%8F): Jarno Widar wins Maglia Rosa at Giro Next Gen! What an incredible achievement for Jarno Widar and the Lotto Dstny Development Team. ![{slide.module_style.background.background_image.alt}](https://www.dstny.com/hs-fs/hubfs/widar_nextgen2.jpg?width=1500&name=widar_nextgen2.jpg) # Maglia Rosa for Jarno Widar at Giro Next Gen! Wilmer Janemon |Cycling |Blog |2024-06-17|1 min Grande! He did it. What an incredible achievement for Jarno Widar and the Lotto Dstny Development Team. Thanks to the relentless hard work of the team, the pink jersey remained on his shoulders throughout the race. Witnessing young talents win such a prestigious race is truly inspiring. As a sponsor, we are proud to be part of the Lotto Dstny journey and celebrate these successes. This victory showcases the dedication and passion of the entire development team. Jarno's own comment on the win: _"Actually, this victory is 99 percent their work and only 1 percent mine. Not once was I afraid of losing the pink jersey. I have always believed in them and in myself."_ Congratulations, Jarno! 🏆🌸✨ ## Recent posts [ ![The future of service providers: from communication services to enablement](https://www.dstny.com/hs-fs/hubfs/Dstny%20colored%20images/airport-man-latino-laptop-suit-dstny.jpg?width=400&name=airport-man-latino-laptop-suit-dstny.jpg) ](https://www.dstny.com/blog/the-future-of-service-providers-from-communication-services-to-enablement) [ Blog Elin Gunnarsson|2026-02-10 ### The future of service providers: from communication services to... 1 min ](https://www.dstny.com/blog/the-future-of-service-providers-from-communication-services-to-enablement) [ ![The real price tag of poor communication](https://www.dstny.com/hs-fs/hubfs/Blog%20images/home-office-woman-laptop-mobile-orange-shirt.jpg?width=400&name=home-office-woman-laptop-mobile-orange-shirt.jpg) ](https://www.dstny.com/blog/the-real-price-tag-of-poor-communication) [ Blog Elin Gunnarsson|2026-01-26 ### The real price tag of poor communication 1 min ](https://www.dstny.com/blog/the-real-price-tag-of-poor-communication) [ ![Digital presenteeism in a hybrid world: when being present isn't enough](https://www.dstny.com/hs-fs/hubfs/Blog%20images/digital-presenteism.jpg?width=400&name=digital-presenteism.jpg) ](https://www.dstny.com/blog/digital-presenteeism-in-a-hybrid-world-when-being-present-isnt-enough) [ Blog Elin Gunnarsson|2026-01-22 ### Digital presenteeism in a hybrid world: when being present isn't... 1 min ](https://www.dstny.com/blog/digital-presenteeism-in-a-hybrid-world-when-being-present-isnt-enough)