FAQ-Bot

AI bot

AI bot

Automate your customer-facing processes

FAQ-bot is an automated support channel for you company. Place the bot on your webpage, help center, intranet or Facebook and answer your customers questions, 24/7. Train your bot to convert visitors into leads and when the conversation gets too difficult, direct the chat over to a live agent.

24/7 support

24/7 support

Help your customers, any time of the day, every day of the week, all year round.

Scalable

Scalable

With AI, you customer engagement is scalable and can grow with your company.

Multi-platform

Multi-platform

Install your FAQ-Bot on your webpage, intranet, help center and your Facebook page.

Easy setup

Easy setup

Import you existing help pages into your FAQ-Bot and be up and running in a matter of minutes.

Get started in no time

Get started in no time

Through our easy onboarding process, you can be up and running in no time. Style your bot to fit your brand and import existing help pages from your webpage to start build your FAQ database. Through our para-phrasing functionality, we train your bot to understand different wordings of the questions and when the bot cannot answer a question, that is stored so that you can see what you might need to add.

World-class customer service

In a consolidated market, it is more important than ever to differentiate your company thorough great customer service. By being available to your customers, 24/7, every day of the year, you will be able to give your customers a world-class experience.

Increase leads generation

Train your bot to convert visitors into leads.  By configuring answers so that new services are promoted and where the bot encourages potential customers to submit their information, you can increase the numbers of incoming leads.

Flows

Flows

Guided conversations

Through conversational flows, you can guide your visitors to a desired outcome. By mapping out your process and automating it, you can reduce customer support volume and increase conversation and qualified leads.

Seamless hand-off

Let customers go from bot to agent

The FAQ-Bot knows when to pass a question on to your live agents. We can integrate different ticketing or messaging systems to fit your current support setup and give a seamless hand-off.

Reviews

FABIEN SOBIECKI

FABIEN SOBIECKI

“ Faqbot’s technology is improving our customer satisfaction by its ability to provide our customers a fast and correct answer to their questions. ”

Marketing Manager, Famiflora

JEAN MAJYAMBERE

JEAN MAJYAMBERE

“ Faqbot has been able to resolve up to 90% of customer queries. This remarkable performance allows us to remain constantly and efficiently attentive to our customers needs, even outside of customer service opening hours. ”

Customer Service Specialist, Recupel

PETER MAES

PETER MAES

“ We already worked together with Faqbot for 3 chatbots with different use cases for replying / gathering information on multiple channels. I am happy to see how the company and their solutions have evolved during the last 2 years. ”

Innovator, Roularta Media Group

Let's get in contact

Let's get in contact

Are you a Service Provider and would like to know more about our FAQ-Bot? Fill in the contact form to get in touch with our advisory team.
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