FAQ-Bot
AI bot
Automate your customer-facing processes
FAQ-bot is an automated support channel for you company. Place the bot on your webpage, help center, intranet or Facebook and answer your customers questions, 24/7. Train your bot to convert visitors into leads and when the conversation gets too difficult, direct the chat over to a live agent.
24/7 support
Help your customers, any time of the day, every day of the week, all year round.
Scalable
With AI, you customer engagement is scalable and can grow with your company.
Multi-platform
Install your FAQ-Bot on your webpage, intranet, help center and your Facebook page.
Easy setup
Import you existing help pages into your FAQ-Bot and be up and running in a matter of minutes.
Lets us introduce the FAQ-Bot
In this short video we tell you more about how the FAQ-Bot can help companies to get happier end customers and more leads, thorough our AI technology.
Get started in no time
Through our easy onboarding process, you can be up and running in no time. Style your bot to fit your brand and import existing help pages from your webpage to start build your FAQ database. Through our para-phrasing functionality, we train your bot to understand different wordings of the questions and when the bot cannot answer a question, that is stored so that you can see what you might need to add.
World-class customer service
In a consolidated market, it is more important than ever to differentiate your company thorough great customer service. By being available to your customers, 24/7, every day of the year, you will be able to give your customers a world-class experience.
Increase leads generation
Train your bot to convert visitors into leads. By configuring answers so that new services are promoted and where the bot encourages potential customers to submit their information, you can increase the numbers of incoming leads.
Flows
Guided conversations
Through conversational flows, you can guide your visitors to a desired outcome. By mapping out your process and automating it, you can reduce customer support volume and increase conversation and qualified leads.
Integrations
The FAQ-Bot is integrated towards popular Social Media channels and Ticketing Systems. The end-user can use his or her preferred channel to contact your bot, and the company agent can see from what channel the chat has come from, if the chat needs to be handled manually.
Seamless hand-off
Let customers go from bot to agent
The FAQ-Bot knows when to pass a question on to your live agents. We can integrate different ticketing or messaging systems to fit your current support setup and give a seamless hand-off.
What do our customers say?
“ The FAQ-Bot’s technology is really improving our customer satisfaction by its ability to provide our customers with both a fast and correct answer to their questions. ”
“ Faqbot has been able to resolve up to 90% of customer queries. This remarkable performance allows us to remain constantly and efficiently attentive to our customers needs, even outside of customer service opening hours. ”
“ We already worked together with Faqbot for 3 chatbots with different use cases for replying / gathering information on multiple channels. I am happy to see how the company and their solutions have evolved during the last 2 years. ”