Agent view
For companies with ACD Groups, it is easy for both agents and supervisors to manage these, in ConnectMe.
Digital enablers
Our digital enablers
The Dstny Digital Enablers, empowers Service Providers to harmonize, synchronize and integrate Dstny products and solutions.
ConnectMe
ConnectMe is the single entry-point interface for the end-user to reach the services provided through Dstny.
SMP
Our Service Management Portal is our multi-tier enabler, helping Service Providers, their partners and the end-customers manage users, services and companies, in one interface.
BMP
For billing customers and managing data, we have our Billing Management Portal. Number management and routing are also a part of the features provided in this portal.
ConnectMe
Simplifies the lives of the end-users
Delight your end-users with one single point of entry to their Dstny Powered products. With a fully brandable interface and meticulous attention to user-friendliness, ConnectMe will not only serve the needs of today, but also the future.
The benefits of ConnectMe
Fully brandable interface
Make ConnectMe a seamless part of your proposition, following your brand.
Fast, reliable and secure
It runs immediately and is always “on”, based on the best cloud-based technology.
Continuous evolution
Built for easy integration and brings regular updates, future-proofing your proposition.
A flexible product
Work from anywhere, on any device
Let your end-customers work from a mobile app, a tablet, a desktop app or why not directly in the web browser. ConnectMe is built to delight your users and create stickiness, making sure your customers can grow and evolve within the product.
Key features of ConnectMe
Analytics
We have integrated our powerful analytics functionality for end-user admins directly into the ConnectMe interface, revolutionizing the way our users gain valuable insights.
Calling
Handle calls, both inbound and outbound, through the intuitive and WCAG compliant interface. Of course, with high sound quality, regardless of what device is being used.
Chat
With ConnectMe, end-users don’t need to use other interfaces to communicate and collaborate with piers. Chat, directly from the interface.
Omnichannel
Broaden you proposition by providing an Omnichannel product to your market. Agents can monitor and handle incoming chats from channels such as Facebook, Twitter, WhatsApp, or a webpage.
SMP
Service Management Portal
SMP is our fully brandable, multi-tier portal for handling resellers, end-customer companies and end-users. From this portal, you as a Service Provider can manage the entire Dstny eco-system, in a time-effective and intuitive way.
The benefits of SMP
Simplifies the lives of the delivery teams by providing a smoother and quicker way to onboard new customer.
Simplifies the lives of the support teams by providing a smoother and quicker way to manage end-customers.
Broadens recruitment pool by taking away needs for complex technical knowledge and shortens employee onboarding time.
Visualizes the solution and the value of the solution for the end-customer, reducing support demands and creates stickiness.
Creates a possibility to increase reseller loyalty and the possibility to upsell by providing a completely digital journey.
Multi-teir portal
Service Providers can handle Resellers, Resellesr can handle end-customers, end-customer admins can handle users, all in one user-friendly interface.
Service Providers
Create organizations and Resellers, administrate commercial offerings, provision and upsell add-ons, support customer and resellers.
Resellers
Onboard and support new customers, while at the same time developing existing customer accounts with digital up-sales.
End-customer
Delight end-customers with a user-friendly interface to manage their service and users, built to continuously be improved and adopted to chaining customer needs.
BMP
Billing Management Portal
In BMP, Service Providers can manage data about their customers billing. Here you can structure billing for customers, manage charges on an organizational level, cost allocation level or a subscription level. The portal allows you to manage contract prices and traffic price lists, and store customer specific documents.
Traffic Mediation
BMP is collecting traffic from different sources in order to perform traffic mediation. The traffic is continuously fetched through integrations points. Traffic mediation combines the traffic with the customers, subscriptions and price lists in BMP to perform the mediation.
The actual mediation contains a quite complex ruleset in order to fulfill all the different variations of pricing that is needed to be supported. For instance, some end-customers can have different subscription types, where some will have fixed prices, some have a maximum cost per month and others pay for each call.
The implementation of the traffic mediation is layered so that it is possible to reuse the mediation rulesets and concepts for new traffic sources in a relatively simple way.
Invoicing
The invoices are calculated from the products that have been added to a customer or a subscription on the customer and the traffic related to the subscriptions.
The following types can be invoiced
Once
This type is used for things like top-up, consultancy fees etc.
Monthly
Recurring costs related to the customer or subscription. Examples can be license fees, monthly data amount, add-on products.
Max Cost
Some subscriptions have a variable cost up to a max, and then all national calls and SMS are free of charge.
Minideb
These products have a minimum cost on a subscription. If the variable cost is lower than this product states, then there will be a fee to fill up the cost for the subscription to the minimum.
Invoice
This is a cost charged per invoice generated.
Product Markup
These products are used to set a percent cost of a group of other products. It’s being used for support cost which currently is 10% of the cost of a set of products.
Per Sim
Here you can charge a cost per sim allocated to that customer/wholesale.
Per Number
Cost per fix number allocated to that customer/wholesale.
Per Mobile Subscription
Cost per mobile subscription on that customer/wholesale.
Per Customer
Cost per customer under this customer/wholesale.
Let's get in touch
Would you like to know more about our offers towards Service Providers? Fill in the contact form to get in touch with our advisory team.
Latest update: 4th of July, 2023
