In the news

Dstny Launches ‘Cutting Edge’ FMC Offering

Dstny has launched a fixed mobile convergence (FMC) offering to bridge the gap between unified communications platforms and mobile devices. Dstny Converge gives service providers the power to integrate voice services with a device’s native dialler, meaning users don’t have to switch between apps.

Dstny launches ground-breaking platform – omnichannel in focus

Now the cloud service provider Dstny Sweden is launching its new communication tool that takes the next step in the development of the telecom industry. Today, both small and large companies use several different channels to communicate both externally and internally. With an omnichannel solution, all of these are gathered in one and the same place in order to facilitate business communication and everyday work for everyone.

Customer Engagement: How the FAQ is Helping Brands Build Richer Relationships

Customer service can be a complicated business. In today’s always-on, omni-channel world, interactions occur at any time, on any device, and via any channel. Those channels are multiple too. Email, SMS, webchat, Facebook, Twitter, Instagram, WhatsApp. To score highly on the C-SAT front, enterprises need to provide the right responses, and fast. In many cases – although not all – automation is key.

Why Picking Your Partner Will Be Key to a Successful 2023

Cracking a new market can be tricky. You need a brilliant product, a compelling sales pitch, and a super-supportive wholesale partner with your best interests at heart. In the telecoms channel reseller space, differentiation can be a significant challenge. Products and solutions are constantly evolving, key customer messaging must keep pace in order to stay relevant, and providers are often preoccupied with revenue rather than relationships. Against that backdrop, it’s easy to see why in 2023 – with economic and geo-political crises likely to endure – resellers need to partner only with those providers for whom mutuality is most important.

CPaaS: How a Smart Service Management Portal Can Put Your Customers in Complete Control

You have to hand it to the portal. Of all the recent technological innovations aimed at digitally transforming the way business works, it has to be up there with the big disruptors. It seems our insatiable workplace hunger for the simple, the quick and the efficient has intensified in tandem with the increasingly convenient and instantly-gratifying functionality of our personal devices. Everything connected. Everything in one place. The world in the palm of our hands, so to speak.