When I think about self-service I picture an angry mob, walking around with placards yelling: “What do we want?! More self-service! When do we want it?! NOW!” Okey, okey, I might be over exaggerating now, but we see a rapidly increasing demand for self-service, and it’s growing all the time. And users have gone from … Continue
Why should you have a Customer Experience strategy at all? Well, in a market environment that’s more and more consolidated, standing out on customer experience is crucial. And even if you have a great service or product, business won’t be good if the customer experience is not up to par. A customer experience strategy should … Continue
It’s not uncommon to encounter an AI bot that feels stiff and rigid. You know, the ones where you’re almost afraid of writing your questions in a sentence, because you think it won’t understand, so instead you write search words. Bots are usually like this due to the way it has been trained. A bot … Continue
I’ve said it before, and I’ll say it again; Customer Experience is everything! Okey, well not everything. But it is a big part of the reason why a customer chooses to become your customer in the first place, and an even bigger part of why they stay with your company, instead of going to a … Continue
What would happen if we put colleagues from 3 different countries and 7 different teams together and let them be as creative as they can over a 48-hour period? Well, apparently a lot! The numbers 3 days together 48 hours to work 42 people From 3 countries Divided into 7 teams 9 started projects Dstny … Continue
You probably have heard the term Actionable Insights? It has become sort of a buzzword lately. What is an actionable insight? Some say that actionable insights are about data, data and more data, but that is a much too blunt way of talking about it. There is a subtle difference between data, information, and insights. … Continue
