Business Analytics
Insight is key
It is time to stop guessing when it comes to number of staff, opening hours and choice of channels. When businesses take these important decisions, they should be based on data and insight. With our cloud tools for Business Communications, end users will be able to get real-time data and historic data, both through our tools, through AI data mining and through integrations with their existing cloud tools.
Actionable insights
Live statistics & analytics
Analytics
AI data mining & automatic reports
Custom integrations
BI from your existing cloud tools
Business Analytics for Service Providers
Want to know more, in detail, about what our strong analytics platform has to offer?
What’s going on right now?
How is the company performing right now? How many customers are waiting in call queues? How many calls are being missed? How many agents are logged in and available? It is information like this that really can help companies improve and excel their customer experience and efficiency. With dashboards, showing real-time data, this will be easily overviewed and managed. With our services, you can even share dashboards externally or display them via a Chromecast.
Historic data
Composed reports, with data collected over a certain period of time help companies make important decisions regarding staff, opening hours and choice of contact channels. Create the reports according to specific needs, use them once or make them into automatic reports that are sent out to specific people at specific times.
Integrate to your existing cloud systems
Create a seamless experience by integrating existing cloud tools with our Business Communications system. We have integrated with several popular CRM-systems, ready to be used. Do you have a CRM-system that is not existing within our portfolio? No problem, as long as the system has an accessible API, a custom integration can be made.