Dstny Analytics
Data-driven decisions toward more efficient communication
It is time to stop guessing when it comes to staffing, business hours, and choice of communication channels. Base your strategies on real data and stay updated along the way. Dstny Analytics collects communication data and transforms it into user-friendly reports easily interpreted by the company.
Gain real insights and start making confident decisions
Analytics for communication data
The Dstny Analytics platform enables Service Providers to offer their customers insights regarding internal and external communication. The platform collects data from most of the well-known communication solutions on the market and presents all that data in user-friendly reports.
Data-driven
See when customers are trying to reach you, how long they are waiting in queues and how many agents are online to assist them. Start making informed decisions regarding your communication.
Customer service
A company’s (lack of) customer service is one of the major reasons why customers switch providers of a service or product. Stay competitive by offering the best service to your customers.
Your resources
Make sure your staff and customers are communicating in the most effective way possible and that your communication solutions are used as they are intended.
Opportunities
Identify trends and irregularities in how you communicate, both internal and external. Find what you need in terms of staffing or communication solutions to make your customer service more competitive.
User-friendly analytics
Packed with powerful features
Dstny Analytics platform collects data from multiple communication solutions and presents them in one simple and unified user interface. By providing extensive reports derived from the data, our end customers are able to make informed decisions. These decisions will guide them towards better communication, which in turn will ensure a competitive service level.
Data visualizations
Designed to provide interesting analyses
Advanced reports in the Dstny Analytics Platform has a number of visualizations designed to provide interesting analyses of and add additional insights into the data in their reports.
Dashboard
Flexible for your communication data
Dstny Dashboard presents an overview of selected statistics from many different data sources in a single view. Keep track of your data and make it available for the whole team.
Powerful API
With a powerful and easy-to-access API, our platform can be integrated into a variety of setups. For example towards Business intelligence systems, customer portals for SSO, custom-built dashboard or data warehousing solutions.
Dynamic content
The content in an analytics report is dynamic and based on your preferences. This means that the system only presents relevant data and creates user-friendly reports even in a complex organization.
Dashboard
Export and schedule
All reports can be exported to Excel for further processing and distribution outside the system. It also lets users create scheduled reports which are automatically generated and distributed based on user-defined schedules.
Flexible and Scalable
With a multi-tenant architecture, Service Providers can have separate installations for all their customers and scale the system depending on the usage of the system. Customers can also modify the user interface to match their brand.
Trusted by partners
Dstny Analytics is used by both small local companies, as well as large enterprises. Even though our main market is Europe, we also have partners and users in Japan, New Zeeland, South Africa and Singapore, to name a few.
Multi-module architecture
The platform has finished modules with integrations towards several well-known communication solutions and data sources. With a multi-module architecture, a customer installation can contain any number and combination of modules. Each module is built specifically for every installation with the intent to provide customers with the most relevant information possible.
In close collaboration with our partners
We work with the biggest telecom carriers in Scandinavia, municipalities, customers in all sectors, and communication service providers of all sizes. We have created a powerful analytics and reporting platform for various communication solutions along with our partners.
Dstny Analytics platform can be fully integrated into existing portals and ecosystems, making it feel like a native part of the commercial and technical offering. This gives end-customers a simple and unified way of accessing and working with their data and all the benefits it adds from a marketing, management, and support perspective for the service provider.
Analytics Wiki
Looking for more information about the systems? In the Dstny Analytics wiki you can find more information.
Analytics Support
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